Amara Sanctuary Resort Sentosa

The room was just a standard room with nothing special to commend it. The breakfast was not quite up to par. Never seen a hotel serve peanut butter and Kaya out of supermarket-bought jars! But the omelette was quite good. The two swimming pools look rather sad.

We had an amazing time at the Amara Sanctuary Resort! All of the staff were amazing - Jennifer, Rachel, Sarah, Abel, Bryan & Shazriena, to name some of them…apologies if I’ve forgotten to put a name down! As I said, all of the staff were amazing & nothing was too much. They all went out of their way daily, to ensure that we had an amazing stay, at the resort. All of the staff are a credit to the Amara Sanctuary Resort…& they deserve a pay rise/bonus for this!

Great stay Lovely staff - keen to help and organise transport Pool lovely Room is a bit dated

The villa was not properly cleaned and couple suite was ok Cleaners came to clean the super sticky floor in whole villa and the private pool not sure why looks murky. Next day was clear. The 2nd buggy driver was horrible..sat in buggy waiting for us and didnt even bother to say hello or come down help my dil to bring up a luggage. He just sat there n yawned, looking bored. Expect better service. Breakfast Food was not good. Found a hair on fruits Overall experience was a 5 to 6. As had expected better service for the per night of $900 plus and $600. Place not well maintained given the high cost we paid.:( Tried attaching photos but app not responding.

Amara Sanctuary has to be the only underwhelming and disappointing villa experience in Sentosa. I was with my 5year old (2 of us), managing my luggage and holding my child's hand as the lobby entrance was by a road. There were no other guests at the lobby and there were 2 hotel staff just standing there, watching me lean against the big glass door to hold it open to let my son in and push my luggage through. Given it was a hospitality establishment, some asistance would have been much appreciated. Then came the buggy ride to take us to our room. The platform at the back of the buggy was quite high, and again no assistance was offered to at least load up the bag together. The staff stood there watching as I told my son to stand back from the road and I loaded the luggage myself. We were dropped off in front of our room and the staff didn't dismount from the buggy at all, only pointed to the door and left. Comparing to other hotel villas in Sentosa, where buggy-rides are needed to reach your room, the effort by staff at Amara Sanctuary was utterly disappointing. My child was asleep by the time our food delivery came and the hotel staff insisted I WALK to the lobby at night to collect my item. If the policy has to be strict on no assisting of sending items to guests, the least they could do is offer a buggy pick up? Please work on your service standards to match the premium price your property charges.

It was a pleasant stay. Room was clean and comfortable. Breakfast choice was limited but was tasty and sufficient

Very run down

Beyond appalling service at check in. There was no one there!!!

It was tranquil checking in and overall a great stay. Didn't like the checkout experience, waiting to speak to a staff but there were many guests in the queue and was abruptly instructed to do drop key for express check out....i had wanted to speak to someone! In the end after waiting some time , i did the drop key abd left. Not booking here again.

This is the first time I stayed in a hotel and checked out very early, because the hotels I stayed in before all checked out at 12pm, but Amara checked out at 11am, and I felt like I had to leave as soon as I woke up. As soon as I entered the room, I found two dead insects on the sheet. Think about turning up the air conditioner and the insects won't come! So sleep well at night. The toilet felt that it was not cleaned. When I flipped up the toilet lid, I found a drop of yellow urine, which was a little uncomfortable. I didn't take any pictures. The room door lock, the equipment locked in the room is broken, but the inner lock at the bottom can be locked. However, the staff are very kind. The explanation is also very detailed.

It was ok, maybe a bit underwhelming for the amount of money I paid. I complained twice about something not working in the room but they didn't fix it.

very nice

Nice property good location for a few days of rest during leave

I was expecting more when I arrived, this place is very underwhelming. There was mould in the room. The place is in dire need of maintenance. The doors in our room had trouble closing properly. Had light globes flickering on and off. All of the pools on the property and their areas (tiles, pool chairs) need to be fixed or replaced. Jacuzzi was not working. I do not recommend any one to book here especially since it’s quite expensive for what you get.

kind of disappointed by the condition of the rooms, pool and property. really is to re renovate the whole resort

When entering the shower area in the bathroom, there is a weird "longkang" smell. But its still bearable. Maybe the management can look into it.

Staff was worst I've experinced, especially nigel teo of the front desk. Super ride, super unhelpful, curt and unknowledgeable about anything

The room was generally dirty, drinking glasses had stains, the bath tub had hair, phone in the bathroom was covered in dust. The reception people were made up of people unwilling to go the distance for guests and seem to be inexperienced which made it feel like a chalet more than a hotel. The hotel is generally old and needs a renovation really soon. Definitely won't be coming back. Although it's cheaper than most, the lousy experience just isn't worth the discount. Cleanliness and unprofessional staff are the main reasons why I won't come back. The infinity pool had towels thrown on a shelving and had uncleared food left on chairs. No one was giving out towels and we had to use the ones in our room.

Room was nice and clean and very comfortable. The check in was bit delayed as the room was not ready even after check-in time .

The Larkin Terrace where we stayed was really run down and in desperate need of a fix. The wooden planks along the deck has either fell apart or is uneven. There was another family who had a kid suffered an accident because of the broken wooden planks during our stay there. Service was non-existent for a 5 star hotel. I had to walk to the front desk to talk to a staff about some enquiries because we called the operator twice and no one picked up. At the front desk, I was not greeted, and the staff was on the phone while talking to me. There's a lot of potential for this place to be amazing. It has great views, the facilities are well placed in the hotel. It just needs a lot of fixing.