Hotel was not bad, it’s fair price, room is small but it’s comfortable , in the room there is everything what should be, not every hotel for that price looks like that, also I like that they are really responsible and not everyone can go to the hotel they are checking temperature no matter witch hour is, I didn’t like just breakfast, could be more choises

The service from Check-in Counter to Check-out and Concierge was excellent. We also got a free upgrade and room was spacious and the bed was comfy. My family enjoyed the stay and found the location very convenient to move around.

Good breakfast. Good service.

The reception staff was not friendly especially the guy whose using an imposter. It was just a name tag only that was what he claimed. And he spoke to me a dialect language which is contradicting to his name because I feel it is not right to put a random name and not representing his true name. When I came was not welcoming because the fact was I was on staycation and the matter of fact there shouldn't be any difference with the locals on staycation and foreigners or visitors from other countries staying in this hotel. Every guest should be treated the same welcoming and smiling. But no I didn't get that. He was sitting and the one who attended to me was a lady who he claimed to be a new staff which is still alright because she is still new so she is trying to do her job. I appreciated that but not him. With that kind of lazy face and no smiling at all. After went in the room there was 4 pillows 2 on each bed because I took a family room. So I decided to call operator to ask if there is additional 2 more pillows for the comfort of me and my daughter as we couldn't sleep on one pillow. As I will get a bit giddy in the morning if I should be sleeping with one pillow. But they don't try to understand my situation. So I called operator that lazy face guy picked up my call and I asked for additional 2 pillows. The way his customer service was very bad. He just told me 'don't have'. I did asked him nicely can you check with the housekeeping but the answer he gives me still that short answer 'don't have'. I jus couldn't believe his attitude and character very bad. It doesn't mean I'm local here and trying to get nice staycation with my kids what I got was bad customer service. Instead he also told me to check at the top cabinet if there is any pillow if don't have that means he said 'don't have' as if there is nothing he could do to make me my stay worthwhile. He even don't bother to console me at least to tell me if he can check with housekeeping if there is additional pillow for me. I was frustrated but still I keep cool. Next I called operator again and its him again because I jus want to ask do they do room service. Same thing bad vibe from him the answer to me was no. 'don't have' I can't believed again. Even if the hotel is rated '3' star at least try your best to be the best customer service as you are to give the guest the respect and some satisfaction by telling me nicely that the hotel don't have room service. My next bad experience was the second day of my stay there. I booked from app for 2 days and 2 nights concurrently different days because I was redeeming the first day using my son's voucher and redeeming the second day using my remaining voucher. We checked in on Saturday 13th of March. So our second day Sunday 14th March at the noon we went out to get lunch but when we came back to the hotel after 2.00pm the attending front office staff an Indian lady was not friendly at all. We were asking about their spa jet pool on 2nd floor because I tried to tap my hotel card in the lift was red and couldn't go up to 2nd floor of the pool. So I asked the lady that my kids would like to go to the second floor but she was ignoring me instead she said she will ask their operation manager to tap for us when we want to go to the second floor. I was surprised and disappointed why would I need the approval of Manager to tap for us when we have our hotel card to assess. So I found out my assess card was not activate for the second day and that reception Indian lady with that stressed face never bother to check my assess card to see on the second day for guest and she should offer to check my card whether if she should activate it. But no again she never do that to check. Instead I brave myself to approached her because her fierce face and don't want to be approachable so I asked her can she check my card because the thing is my kids and me couldn't get up our hotel room when I tried to tap my card in the lift still shows red and frustrating. I'm really sad because most of the reception staffs are not friendly and bad vibes and not welcoming at all. Because for the sake of my kids happiness I had to went through the whole process of our staycation until it ends the last day checked out on 15th March. Last but not least the TV programmes was not up to date. We can only watched the basic free channel. The hotel management never try to improve the TV programmed. At least try to install some movie channel like HBO or kids channel or documentary programme. I hope my reviews will give app some ideas on how to tell them to improve their customer services in Hotel Bencoolen, 47 Bencoolen Street. Thank you.

The accommodation was cosy. Check-in & check-out process is smooth. Would stay here again. :)

The male staff that helped me to check-in is very professional and helpful. The room is clean and spacious. The hotel is not far from the shopping malls. Can find some good foods around the hotel. Thank you.

Small simple and close with MRT bencoolen. Good choice to stay unless you do not mind small room. The others are very nice. Good location and can go to city very easily. Room views amazed me.

I had a great stay in this hotel.. thank you so much...

it was an amazing stay with a great experience...