JEN Singapore Orchardgateway by Shangri-La

Hotels
8,8
/10
Very Good
1.797 reviews

What Guests Say About Their Stay

Distance To City Center (16)
Surroundings (13)
Accessibility (12)
Staff Friendliness (12)
Alexander K.
9,7
/ 10
Good hospitality. We are arranged to lounge while waiting our room to be ready at check in time. Got upgrade for the 3rd night stay to superior city view. Very strategic location also!
Chua B. Z.
9,1
/ 10
We booked Club Twin room for the weekend to celebrate our Wedding Anniversary. The breakfast spread was surprisingly good, with great variety and quality food. We also enjoyed the lounge with pre-dinner snacks with unlimited alcohol. My son also had a splashing good time swimming at the rooftop pool with an awesome view! The location is also perfect in town area with lots of shopping and food options. After our son slept, we could go down and grab food from Don Don Donki which is 24 hr and an 24-hr MacDonalds 5mins away. Overall, we love the stay so much we are likely to come back again! Thanks for the awesome customer service :)
Ricky Harun
9,7
/ 10
Nice and pleasant hotel. Very good location at the center of Orchard Road. Highly recommendation for urban type traveler / business.
dessi a. w.
8,8
/ 10
It's a great location. The front office staff is so helpful. The room is clean and well designed.
Grace I.
9,7
/ 10
This hotel became my favorite. It was my 2nd stay and again I'm satisfied with the service. Location is great, above a mall and on walking distance of Somerset MRT station, also you can easily find bus / taxi stand nearby. Room is good, clean, and fully equipped.
In the Area
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277 Orchard Road, Orchard, Singapore, 238858

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
JEN Singapore Orchardgateway by Shangri-La is a hotel in a good neighborhood, which is located at Orchard. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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277 Orchard Road, Orchard, Singapore, 238858
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About JEN Singapore Orchardgateway by Shangri-La

Located in the heart of Singapore's vibrant Orchard Road, JEN Singapore Orchardgateway by Shangri-La is a modern hotel that perfectly blends comfort, convenience, and style. This hotel is not just a place to stay; it’s an experience that captures the essence of Singapore's dynamic culture. With its sleek design and contemporary amenities, JEN Singapore Orchardgateway offers a refreshing retreat for both business and leisure travelers.

The hotel boasts 499 well-appointed rooms and suites, each designed with a modern aesthetic and equipped with all the necessary amenities to ensure a comfortable stay. Guests can enjoy stunning views of the city skyline or the lush greenery of the nearby parks from their rooms. The hotel’s strategic location allows easy access to a plethora of shopping, dining, and entertainment options, making it an ideal base for exploring Singapore.

One of the standout features of JEN Singapore Orchardgateway is its rooftop infinity pool, which offers breathtaking views of the city. It’s the perfect spot to unwind after a day of exploring or to simply soak up the sun. The hotel also features a well-equipped fitness center, ensuring that guests can maintain their workout routines while traveling.

Dining at JEN Singapore Orchardgateway is a delightful experience. The hotel’s restaurant serves a variety of local and international cuisines, catering to diverse palates. Whether you’re in the mood for a hearty breakfast, a leisurely lunch, or a sumptuous dinner, the culinary offerings at JEN will not disappoint.

For business travelers, the hotel provides comprehensive meeting and event facilities, making it a popular choice for corporate gatherings and conferences. The dedicated staff is always on hand to assist with planning and execution, ensuring that every event runs smoothly.

In addition to its luxurious accommodations and facilities, JEN Singapore Orchardgateway is committed to sustainability. The hotel implements various eco-friendly practices, from energy-efficient systems to waste reduction initiatives, making it a responsible choice for environmentally-conscious travelers.

Why You Should Stay at JEN Singapore Orchardgateway by Shangri-La

Staying at JEN Singapore Orchardgateway by Shangri-La means immersing yourself in the vibrant culture of Singapore while enjoying top-notch amenities. The hotel’s prime location on Orchard Road places you right in the center of the city’s shopping and entertainment district. You’ll find yourself just steps away from iconic shopping malls, trendy boutiques, and a plethora of dining options.

Moreover, the hotel’s commitment to guest satisfaction is evident in its attentive service. The staff goes above and beyond to ensure that your stay is comfortable and enjoyable. Whether you need assistance with your luggage, recommendations for local attractions, or help with booking tours, the friendly team is always ready to assist.

Another reason to choose JEN Singapore Orchardgateway is the hotel’s focus on wellness. With its rooftop pool and fitness center, you can maintain your health and fitness routine while enjoying your vacation. The serene environment of the hotel provides a perfect escape from the hustle and bustle of the city.

Best Time to Stay at JEN Singapore Orchardgateway by Shangri-La

The best time to stay at JEN Singapore Orchardgateway by Shangri-La is during the dry season, which typically runs from February to April. During these months, the weather is generally pleasant, making it ideal for outdoor activities and sightseeing. Additionally, this period coincides with various festivals and events in Singapore, providing guests with a unique cultural experience.

However, if you prefer to avoid the crowds and enjoy lower rates, consider visiting during the shoulder seasons of May to June or September to November. While the weather may be slightly more humid, you’ll find fewer tourists, allowing for a more relaxed experience.

Transportation and Accessibility

Access to the Airport

Getting to and from JEN Singapore Orchardgateway by Shangri-La is a breeze, thanks to its excellent transportation links. The hotel is approximately a 25-minute drive from Changi Airport, which is Singapore’s main international airport. Taxis and ride-sharing services are readily available, providing a convenient option for travelers with luggage.

For those who prefer public transport, the airport also offers a direct MRT (Mass Rapid Transit) connection. You can take the East West Line from Changi Airport MRT Station to Tanah Merah MRT Station, then transfer to the Downtown Line, which will take you to the nearby Orchard MRT Station. From there, it’s just a short walk to the hotel.

Public Transportation

JEN Singapore Orchardgateway is well-connected to Singapore’s extensive public transportation network. The Orchard MRT Station, located just a short walk from the hotel, provides easy access to various parts of the city. The MRT system is efficient, clean, and affordable, making it the preferred mode of transport for both locals and tourists.

In addition to the MRT, numerous bus services operate in the area, offering further convenience for exploring the city. The hotel’s central location means that you can easily reach popular attractions, shopping districts, and dining hotspots without the hassle of traffic.

Unique Facilities at JEN Singapore Orchardgateway by Shangri-La

Rooftop Infinity Pool

The rooftop infinity pool at JEN Singapore Orchardgateway is a highlight of the hotel. Offering stunning panoramic views of the city skyline, it’s the perfect place to relax and unwind. Whether you want to take a refreshing dip or lounge by the poolside with a cocktail in hand, this facility is sure to enhance your stay.

Fitness Center

For fitness enthusiasts, the hotel features a well-equipped fitness center that caters to all workout needs. With modern equipment and ample space, you can maintain your fitness routine while enjoying your stay. The fitness center is open 24/7, allowing you to work out at your convenience.

Business Facilities

JEN Singapore Orchardgateway is an excellent choice for business travelers, thanks to its comprehensive meeting and event facilities. The hotel offers various meeting rooms equipped with the latest technology, making it easy to host conferences, seminars, and corporate events. The dedicated events team is available to assist with planning and execution, ensuring a seamless experience.

Nearby Attractions at JEN Singapore Orchardgateway by Shangri-La

Orchard Road

Just a stone's throw away from JEN Singapore Orchardgateway, Orchard Road is Singapore's premier shopping destination. Stretching over 2.2 kilometers, this bustling street is lined with shopping malls, boutiques, and restaurants. From high-end luxury brands to popular retail chains, Orchard Road has something for everyone. You can easily spend an entire day exploring the various shopping options, indulging in delicious food, and enjoying the vibrant atmosphere. The distance from the hotel is approximately 0.5 km, making it a quick and easy walk.

Singapore Botanic Gardens

Located about 2.5 km from the hotel, the Singapore Botanic Gardens is a UNESCO World Heritage Site that offers a serene escape from the city’s hustle and bustle. This lush green oasis is home to a diverse range of flora and fauna, including the famous National Orchid Garden, which boasts over 1,000 species of orchids. Visitors can stroll through the beautifully landscaped gardens, enjoy a picnic, or simply relax in the tranquil surroundings. The gardens are also a great spot for photography, with picturesque landscapes and vibrant flowers.

Marina Bay Sands

Marina Bay Sands is one of Singapore's most iconic landmarks, located approximately 4 km from JEN Singapore Orchardgateway. This integrated resort features a stunning hotel, a shopping mall, a casino, and the famous SkyPark, which offers breathtaking views of the city skyline. Visitors can enjoy a variety of attractions, including the ArtScience Museum, the Marina Bay Sands SkyPark Observation Deck, and the Spectra Light and Water Show. The resort is also home to a wide range of dining options, from casual eateries to fine dining restaurants.

Gardens by the Bay

Just a short distance from Marina Bay Sands, Gardens by the Bay is a must-visit attraction for nature lovers. Located about 4.5 km from the hotel, this futuristic garden features the iconic Supertree Grove, Cloud Forest, and Flower Dome. Visitors can explore the various themed gardens, take a stroll along the OCBC Skyway, and enjoy the stunning light and sound show at night. Gardens by the Bay is a perfect blend of nature and technology, making it a unique experience for all ages.

Sentosa Island

Sentosa Island, located approximately 8 km from JEN Singapore Orchardgateway, is a popular resort destination that offers a wide range of attractions and activities. Visitors can enjoy Universal Studios Singapore, S.E.A. Aquarium, Adventure Cove Waterpark, and beautiful beaches. Sentosa is also home to various dining and entertainment options, making it a great place for a day of fun and relaxation. The island is easily accessible via the Sentosa Express monorail or by cable car, providing a scenic journey to this tropical paradise.

Chinatown

Chinatown is a vibrant neighborhood that showcases Singapore's rich cultural heritage. Located about 3 km from the hotel, this area is filled with traditional shophouses, temples, and markets. Visitors can explore the Chinatown Heritage Centre, sample delicious street food at the Chinatown Food Street, and shop for souvenirs at the bustling Chinatown Street Market. The area is also home to the stunning Buddha Tooth Relic Temple, which is a must-visit for those interested in history and culture.

Little India

Little India is another cultural gem located approximately 3.5 km from JEN Singapore Orchardgateway. This colorful neighborhood is known for its vibrant streets, aromatic spices, and bustling markets. Visitors can explore the Sri Veeramakaliamman Temple, shop for traditional Indian goods at the Tekka Centre, and indulge in authentic Indian cuisine at one of the many restaurants. Little India offers a unique glimpse into Singapore's multicultural society and is a great place to experience the local culture.

Clarke Quay

Clarke Quay is a lively riverside quay located about 3 km from the hotel. This area is famous for its vibrant nightlife, with numerous bars, clubs, and restaurants lining the waterfront. Visitors can enjoy a leisurely stroll along the Singapore River, take a river cruise, or dine at one of the many eateries offering a variety of cuisines. Clarke Quay is a great place to unwind after a day of exploring the city and experience Singapore's nightlife.

Singapore Flyer

The Singapore Flyer, located approximately 4 km from JEN Singapore Orchardgateway, is one of the world's largest observation wheels. Standing at 165 meters tall, it offers breathtaking views of the city skyline and beyond. A ride on the Singapore Flyer is a must-do for anyone visiting Singapore, providing a unique perspective of the city’s landmarks. The attraction also features a 4D experience and various dining options, making it a great spot for families and couples alike.

National Gallery Singapore

Located about 3.5 km from the hotel, the National Gallery Singapore is a premier art museum that houses an extensive collection of Singaporean and Southeast Asian art. Housed in the former Supreme Court and City Hall buildings, the gallery features stunning architecture and a variety of exhibitions. Visitors can explore the diverse range of artworks, attend workshops, and participate in guided tours. The National Gallery is a cultural hub that offers a deeper understanding of Singapore's artistic heritage.

Tips and Tricks for Staying at JEN Singapore Orchardgateway by Shangri-La

Tips During Your Stay

To make the most of your stay at JEN Singapore Orchardgateway, consider these helpful tips. First, take advantage of the hotel’s location by exploring Orchard Road and its surrounding attractions. Don’t hesitate to ask the hotel staff for recommendations on local dining and shopping options; they are always eager to help. Additionally, consider using the hotel’s concierge service to book tickets for popular attractions in advance, saving you time and ensuring you don’t miss out.

Tips for Enjoying Hotel Facilities

Make sure to take full advantage of the hotel’s facilities during your stay. Start your day with a workout at the fitness center, followed by a refreshing dip in the rooftop infinity pool. If you’re looking to unwind, consider booking a spa treatment at the hotel’s wellness center. Don’t forget to check out the dining options available; the hotel’s restaurant often features special promotions and themed nights that you won’t want to miss.

Why Book JEN Singapore Orchardgateway by Shangri-La on Traveloka

Extensive Accommodation Options

When you book JEN Singapore Orchardgateway by Shangri-La on Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a cozy room for a solo trip or a spacious suite for a family vacation, Traveloka has you covered. The platform offers various choices, from budget-friendly options to luxurious stays, ensuring that you find the perfect fit for your needs.

Easy and Flexible Payment Options

Traveloka makes booking your stay at JEN Singapore Orchardgateway hassle-free with its easy and flexible payment options. You can choose to pay at the hotel upon arrival, allowing you to manage your budget more effectively. Additionally, Traveloka offers a PayLater option, enabling you to secure your booking now and pay later, giving you more flexibility in your travel planning.

Customer Loyalty Program

By booking through Traveloka, you can take advantage of their customer loyalty program. As you book more stays, you can elevate your Traveloka Priority level, unlocking amazing benefits and special perks. This program rewards you for your loyalty, making your future travels even more enjoyable.

Real Guest Reviews

One of the best features of booking through Traveloka is access to millions of verified guest reviews. These reviews provide valuable insights from travelers who have stayed at JEN Singapore Orchardgateway, helping you make informed decisions about your accommodation. You can read about other guests’ experiences, tips, and recommendations, ensuring that you have a great stay.

With all these advantages, there’s no reason not to choose JEN Singapore Orchardgateway by Shangri-La for your next trip to Singapore. Booking hotel through Traveloka ensures you get the best deals and an unforgettable experience in this vibrant city!

All facilities in JEN Singapore Orchardgateway by Shangri-La

Others JEN Singapore Orchardgateway by Shangri-La
Others

Hotel Services

  • Concierge
  • Money changer
  • Medical service
  • Express check-out
  • Laundry service
  • Tours
  • 24-hour security
  • 24-hour Receptionist

Public Facilities

  • Early check-in
  • Parking
  • Room service
  • Coffee shop
  • Safety deposit box
  • Restaurant
  • 24-hour room service

Food and Drinks

  • Buffet breakfast
  • Continental breakfast

Transportation

  • Car rental
  • Valet parking

Things to Do

  • Health club
  • Massage

General

  • AC

Accessibilty

  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in JEN Singapore Orchardgateway by Shangri-La

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 15:00
Check-out:
12:00 - 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
15:00 - 15:00 - 12:00 - 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JEN Singapore Orchardgateway by Shangri-La
499
Number of floors in JEN Singapore Orchardgateway by Shangri-La
10
Another facilities in JEN Singapore Orchardgateway by Shangri-La
Concierge, Money changer, Medical service, Express check-out, Laundry service

Frequently asked question in JEN Singapore Orchardgateway by Shangri-La

What are available facilities at JEN Singapore Orchardgateway by Shangri-La?
There are top facilites at JEN Singapore Orchardgateway by Shangri-La such as AC, Restaurant, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at JEN Singapore Orchardgateway by Shangri-La?
The standard check-in time at JEN Singapore Orchardgateway by Shangri-La is starting from 15:00 - 15:00 while the latest check-out time is at 12:00 - 12:00
Does JEN Singapore Orchardgateway by Shangri-La provide breakfast?
Yes, JEN Singapore Orchardgateway by Shangri-La provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in JEN Singapore Orchardgateway by Shangri-La

8,8
Very Good
From 899 reviews
Cleanliness

9,2

Room Comfort

9,0

Service and Facilites

9,0

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Traveler Reviews JEN Singapore Orchardgateway by Shangri-La

Number of reviews per page
20
40
Top reviews
PK
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Perfecr for Family
CHRISTOPHER
icon-Leisure with Children
Leisure with Children
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel room is spacious and the staff was very welcoming and friendly.
Joseph Ablola
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Property is easily accessible. It is surrounded by shopping and dining places. The staff are also friendly and helpful. One of the best value propositions if you are staying in Singapore.
Neville Claude
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall excellent. Minor issues, bed pillows were less than comfortable. We enjoyed the Club facility, again excellent but could improve with additional gluten free food and less deep foods.
James
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great hotel in a very good location. Rooftop pool was amazing. Only thing that let it down was the we booked a King Deluxe room for 2 adults and 2 children but there were only beds for 3 people. This room type should not be an option when booking for 4
Zhi Xuan
icon-Leisure with Children
Leisure with Children
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had a staycation at this hotel, which is conveniently located next to Orchard Gateway, and near 313@Somerset and Orchard Central. The nearest MRT station is Somerset. The check-in process was smooth. The receptionist on the first floor was friendly and directed me to the 10th floor. The staff who checked me in was both professional and welcoming. However, the service during checkout was inconsistent. I was disturbed at 9 AM by room service knocking on the door, asking if I needed room service, despite having the "Do Not Disturb" sign on. It made me question if the sign was effective. The day before checkout, I inquired about a late checkout, and the receptionist confirmed I could check out at 1:30 PM. However, around 1 PM, I received a call asking if I was checking out or staying another night since the system didn’t show the late checkout. It seemed there was a communication breakdown. The room was clean, though there was an odd smell near the entrance, likely from one of the furniture pieces. The bathroom and toilet were clean, with well-stocked hygiene kits. Coffee and tea packs were available as well. There was an ice maker and vending machine near the lift lobby. I also enjoyed the pool, where lifeguards were present for safety. When the weather turned bad, they made sure we were safe. I had drinks and snacks while enjoying a great view beside the pool.
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Bharti
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel was very clean, well organised breakfast, lots to choose from, in an area close to sightseeing places, good views from the room. Friendly staff! Would definitely visit again!
Pauline
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

if you want a hotel in the main shopping area of Singapore this one is perfect. The pool on the top of the hotel was amazing, the prices for the drinks were quite high but you pay for the view and the ambiance. If you can book a club room it enables you to use the quiet cool lounge, have breakfast, snacks in the afternoon and a couple of hours 17:30 - 19:30 of free drinks and nibbles in the evening.The staff are all amazing and extremely helpful.
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Rossano
icon-Leisure
Leisure
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fantastic hotel at a very reasonable price in one of the best areas of Singapore. I highly recommend it
Jane
icon-Leisure
Leisure
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff were attentive. Some of the food in the Club Lounge (eg macarons) were amazing. The rooftop pool was fun
Ja
icon- with Friends
with Friends
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good
David
8,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Nice and central. The club lounge was super.
karen
10,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great hotel, very friendly, clean and efficient
Kaori
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We booked a room with one king-size bed, but there was also a small single bed added, so the four of us could stay comfortably. The receptionist was very kind, which was great. The place was clean everywhere. However, when I requested an extra face towel, a Chinese staff member brought me a bath towel instead. I told her that I had asked for a face towel, but she replied, “I don’t understand English, only Chinese.” But she didn’t seem rude, so it didn’t bother me.
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Rossano
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Elegant, very clean, great services
Sean
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good standard 4 star. Breakfast very good, but very busy which the team managed well. Shops galore around the brought. Subway directly below the hotel, well connected. 1-2mile walk to the centre. Nice room, clean and bright.
Carol
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Easy access to the hotel from the MYR/Bis network. All staff really helpful with Lounge access being a real plus.
stephanie
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Jen was very convenient and perfect location. Our room was extremely comfortable. Very clean and quiet. The pool was amazing along with all the other amenities. Would stay here again
Albert
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

See above highlights
Nicole
10,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great
Number of reviews per page
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Others 4 JEN Singapore Orchardgateway by Shangri-La

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.