Club Vista Serena

Alexia was so friendly during my check-in and gave some great local recommendations. Staff were generally great. The room was clean and tidy.

The day before my arrival, I received a WhatsApp message asking for payment, along with a separate link—even though I had booked with the option to pay at the hotel. I was then told this wasn’t what they had agreed with Hotels.com, so I had to send them a screenshot of my booking. I would have been happy to pay in advance through Hotels.com if that had been required, but receiving a random payment link by text made me worry about potential scams. On top of that, the reception closes at 4 p.m. There were several confused couples in the evening who hadn’t received check-in instructions and didn’t know how to get in. It can be frustrating to arrive with no one to greet you and no clear way to check in. The food at the bar/restaurant is dreadful. It looks like everything is cooked in one pan and tastes of old grease. The staff also seemed unsure of their own menu at times, which didn’t help. The rooms themselves are nice and spacious. Cleaning is acceptable, though they don’t collect used glasses from the rooms—so if you bring a drink back, you’ll need to return the glass to the bar the next day. The AC is only in the bedroom, so you need to let it run for a while to cool the whole apartment. Another concern is that the rooms do not have smoke detectors, which are required in guest accommodations. This worried me, as if something happened in a nearby apartment, I might not know until it was too late. Overall, it was a good stay if you’re looking for a very quiet place.

Staff were absolutely lovely at this hotel, in particular the pool bar breakfast and lunch staff, which is its saving grace. However the room is in need of serious TLC and a good clean, particularly for the price point. The pool however looked good and the food was fab for easy meals.

Comfortable but short stay. The pool and restaurant are excellent

This was our third stay at Club Vista Serena and we couldn't recommend this hotel enough- the apartments are so spacious and clean and amazingly comfortable, they have everything you need and the air con is one of the strongest we've had in any holiday abroad! The TV is big and very modern and links to your phone and netflix, and the kitchen is well equipped for full self catering requirements with a massive fridge and a decent size freezer too! The staff are super friendly and helpful, the restaurant on site is also very reasonably priced with nice cocktails too!

Family of 4 with 2 young kids, we had a good time, the place is safe and enclosed,staff kind and understanding. Would definitely go back

Good experience. There was a mistake with my booking but the staff were very kind and understanding. Paula and colleagues at the bar were also so kind, welcoming and professional.

Great value and nice clean apartment. Pool was nice, but too cold to swim in during December. The Pool Restaurant had good food at a decent price. Shower gel and shampoo is missing in the room! This should always be included and doesn't cost the hotel/resort much if they buy it in bulk.

I had a pleasant stay overall. The staff were incredibly kind and respectful, making me feel welcome throughout my visit. The place itself is quiet and relaxing, which I appreciated. However, I did notice ants in my room the day before I was leaving. While I didn’t report it, I trust the staff would have addressed the issue promptly if I had. Aside from that, it’s a very nice place with a wonderful team. I’d recommend it for the atmosphere and hospitality!

Beautiful place to stay in pleasant surroundings. Jumbo only 20 minute walk. Main beach 40 minutes walk. Buses and taxis for all other journeys nearby.

Catalina greeted me on arrival, very genuine, warm and friendly welcome. Apartment great, bottle of water in fridge. Aircon in bedroom. Apartments are not the most modern and a little tired but very clean and has everything you need and a great sized private balcony.

Had a very enjoyable 2 weeks here. There were 12 of us and we all enjoyed it. The pool was lovely and the Venice pool bar and restaurant was very good too. There was a problem with the cleaning in our second week which was a shame but all in all we had a great time here

This was a nice enough stay but there were a few issues that raised my eyebrow a little. Staff are friendly around everywhere of the apartments. When I have raised issues they have been quick to sort it out. They always asked if I needed anything as I often didn;t get room cleaned and they were aware. Rooms are nice, bed comfy, and bathroom very good everything you need. they have food but it is limited but what I prdered was nice. maintenance wasn't all that good in my room, handles needed tightening and mirror in bathroom felt it needed fixing, but not end of the world. Problem with reception it closes at 4 and therefore asking questions or getting help is a problem. if you are leaving after you must get your luggage before 4, you can't get a shower after 4 as it is located downstairs below reception. it's not ideal for those who are flying late. Checkout is too early. I stayed 10 days and asked for late checkout and was told it was 39e. I was only looking for 1/2 hour or more and would pay a small fee - but wasn't paying 39e. It left a sour taste in my mouth after a 10 days booking. The only channel for UK is BBC News and the channel itself is about American! It's in a quiet area and not many people around the pool - the pool is nice though and well maintained. It's near Holidayworld but a very good walk to Yumbo. I would stay here again, but they really do need to fix issues on late checkout or make check out later. I wouldn't stay here if my flight was late

I had a fantastic stay at Club Vista. The service was unbelievable and I had a wide choice of entrees and main courses being a half board stay. The staff went out of their way to make my stay really memorable.

Food was awful bad service had to keep asking for everything with only an attitude in reply. Only interested in bigger parties of English as this was bettter tips I suppose. Food was like microwave garbage

Very much in need of some TLC, our room was quite dirty and basic. Location is very far from any beach and will require constant buses and taxis unless you want to stay in the hotel all holiday. Hotel has potential but is lacking that attention to detail. Facilities are a little poor as there was no working wifi when we stayed which meant using a lot of mobile data, our rooms Wi-Fi was broken for the entirety of our stay. TV so tiny it is laughable. On a positive the bed was very comfy and on site food was very nice

Location of this property isn't central, but it has its own advantages, like quite environment. To get to the center in Playa de Ingles it would take about 30 minutes walk. But you can take a taxi any time. My apartment was located in front of the pool bar which probably is not the best place if you want to sleep longer on mornings as it gets quite loud (or just shut the window). My apartment had nice living room with kitchen corner and full size fridge with freezer. It was all stuff available for cooking if you want to. Bathroom was average from size, but nice and clean. And with a window. :-) Bedroom with large wardrobe and bed was comfortable. Air conditioner was available. In the living room there was a small LCD TV available which nowadays is too small, especially igf you are there during the Eurovision time. I really appreciated kindness and help of this property staff. Especially lady in reception was professional and very helpful. On the last days of my stay there were some reconstruction works going on which make some unpleasant noise. But property at least softened this uncomfortable situation with a bottle of champagne.

It was great. So clean. Staff very friendly. Well maintained. Very cosy little hotel. Booked and Going back in 2 months.

The location of the property could hardly be better. It's about 3km away from city center in a quiet area. I would suggest it to everyone!!! It has/offers all the necessary things except the kitchen items selection is poor (limited options to cook by yourself). Anyone going there should consider taking app 21A, which i think it's the best. It's on 1st floor, it has balcony, view on the swimming pool and away from the street.

It was a brilliant experience, staff were very friendly and helpful the maintenance is brilliant and is kept very clean and tidy. Would highly recommend, it is out the way a bit from the main towns so either have to get a taxi or bus or walk but not too expensive in a taxi anyway about 5 euros so couldn’t complain at that. Very pleasant stay