Hostal El Pasaje

Room wasn't cleaned properly on second day.

Great location. Minimalist unit, clean, nice bathroom, reasonable price

Very conveniently located. Clean and has most needed ammenities

The room was ok a bit small but clean. The check in process was good. There was a problem with loss of water after second day there. They offered to move us to another hotel affiliated with them, which was nearby but, only For one night and we had two more nights to go. But the water was fixed later the next day.

Basic, good location, noisy late at night and 5am from bars/restaurants below. Alley was dirty as restaurant trash bins are across entry. Room is small and simple.

A perfect place for a quick stay in Madrid. Small and simple, but great band for buck for those who want to sleep, wash and get back out to see things!

Excellent value for money, clean, good location and friendly staff. Hairdryer in the room, free safe with hand soap and shower gel. On check out you can leave your bags in the main hotel that’s part of the hostel. Excellent Irish bar opposite and some good restaurants close by. I would definitely stay here again. The rooms are on the small side but was perfect for a city break. To improve a kettle and coffee/tea would be nice and extra pillows.

Getting to The hotel was a nightmare as no information was provided in advance. Guides and directions should have been emailed when booking was confirmed. No car access and parking is a far walk. Then trying to communicate and ask for help with staff was difficult. Tried calling and then said he’d send info over via text instead of telling us on the phone so we drove two 25 min laps around Barcelona bc I it’s so difficult to get to where you need to go. Room was so small, sheets and towels weren’t changed and we didn’t even get extra toilet paper.

It was not what we saw online. We did not get any sleep because the neighborhood was filled with people partying past 5am and the room was not soundproof. When we got to our hostel door there was a very large mound of smelly trash that looked like a fire hazard. Accommodations were sub-par.

We’re very happy with the facilities and service. Breakfast price was fair. Location excellent with sights and restaurants very close by. Would definitely stay here again!

It was a great place to stay, The only thing is that the door of the hotel was not working so it wasn't so safe.

Location, location, location. Frequent travellers, looking for comfort, cleanliness and the all important location. El Pasaje delivered on all. If you are in the city to see and experience the city then this if for you. Firm, comfortable bed, aircon, mini-fridge, safe, wifi, great shower. Everything you need. Within moments from the Hostal you have vibrant bars and restaurants but from our 'city' room, at the back of the property, we had undisturbed sleep. Within comfortable walking distance of all the major sights. Easy check in at Victoria 4, over the road. Staff friendly and helpful (very good English speaking, apologies for our lack of Spanish). Most helpful when we had a pre-booked taxi issue, nothing to do with the hotel, but the gentleman on reception (sorry, didn't get his name) was great at speaking to the driver etc for us. Gracias. If you want a swanky room with a great view, then look elsewhere, but if you want great value for money, clean, comfortable, in the heart of Madrid, then we would recommend this hostal.

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Perfect for travelers not looking to spend a ton but still want privacy. Room is small but it's all you need. Hotel staff are friendly and helpful, just across the street. Hostel was quiet and clean, basic amenities but what you would expect at a hostel. Close to so many things, we walked everywhere. Plenty of bars within a block. I would stay again.

Small hotel run in conjunction with a second small hotel. Where I stayed was only rooms but the check in hotel was a very short distance away and also was the place in the morning for breakfast. My room was clean, the bed comfortable and the air conditioning did work. Also a nice little elevator. When I checked in, the people offered someone to help take my bag over to the hotel sleeping rooms and hence to my room, and since I am older, this was very appreciated. The breakfast itself was ample with a lot of choice in a buffet format. The coffee was especially good. The street this is located on is a very small pedestrian street but with several quite neat bars and restaurants where you can eat outdoors at night and sip an inexpensive wine. Several of the buildings have very beautiful exterior tile work that illustrates some of the people of the area and themes. The location is quite good for going to other places but is very much its tiny private area. This is by far one of the nicest places I have stayed in in the center of Madrid that is not too expensive.

Well kept small property, one of about 5 small buildings. No staff on site, all managed from neighboring Hotel Victoria. Small rooms, but all good, noise well abated from lively street below. Great breakfast in Hotel Victoria.

Great location, however is located in a noisy zone

A muda da cama dever trocada diariamente, oferecer água aos clientes

All in all the service was good and it was a fair price for our stay. I traveled with my husband and we stayed at the place 3 nights and had much fun. However, the room was rather small and stuffy. There was a window you could open, but we kept it closed because of the noise from the street. Since it is a very centeral location, you can't really open the window for more than a few minutes. The ladies at the desk were nice and helpful,but the room wasn't so clean when we entered : The garbage in toilets wasnt emptied ans was full with someone else's trash, and there were used eye contacts near the sink. When we called the reception about it she came to clean it right away.

I sent a message to the Hostel; they didn't bother to reply with the consequence I had to move rooms after one night. There was no Manager on site. The amount charged for the second night was five times that for the first night (and that was expensive for a hostel) - absolutely no justification. Breakfast - poor - was at a local restaurant; - no facilities on site.