Hotel Bonalba Alicante

The building was a bit old

Lovely hotel but isolated from amenities and a long hill climb for those with limited walking abilities. There was no mini golf as advertised so no entertainment when pool was closed. They did have their cars for transport to explore other areas but at cost. Staff were helpful and hotel very clean.

A lovely getaway — mostly — with a few avoidable niggles Overall, this was a really enjoyable and great value stay, and the staff deserve a special mention — particularly Oscar at the bar, who was consistently friendly, attentive and hardworking throughout our visit. The resort is generally a quiet, relaxed and welcoming place, which is exactly what we were looking for. Most of our stay lived up to that perfectly. That said, a couple of things stood out as slightly odd. During one session by the indoor pool, heavy rock music was being blasted at full volume while a single person took a water aerobics class right next to the sun loungers — a rather bizarre combination that didn't quite fit the atmosphere. More significantly, on our final day a large group of men — possibly on a stag do — decided that everyone around them needed to share in their music, played loudly through a portable speaker. As the day went on and the drinks flowed, the volume crept steadily higher. It did put a dampener on what had otherwise been a very pleasant stay. This is really a management issue — a quiet, polite word from a member of staff asking the group to keep the noise down would have made all the difference. It's a shame, because the resort is genuinely a great spot and the majority of our time there was really positive. Would still recommend, but management would do well to be a little more proactive in preserving the peaceful environment that makes this place special.

good

Perfect!

Great food, nice room with a balcony

I stayed at Hotel Bonalba at the beginning of December as a short getaway with my husband. While the hotel is located in a beautiful area, it is very inconvenient if you want to visit the city centre, with Uber trips costing around €30 each way. Unfortunately, our overall experience was disappointing. The lifts felt unsafe, as the doors close immediately when the first person steps inside, and there are no cameras in the lifts or outside the rooms, which made us feel uneasy. The hotel also seemed very understaffed, and many staff members did not speak English, making communication difficult. As a vegetarian, I found the food options extremely limited. On our last night, dinner was particularly poor due to a large group of around 90 people attending a sports event. Guests who were not part of this group were placed in a small corner while staff focused almost entirely on serving the group. This felt very unfair, especially as we had paid for an all-inclusive package and expected equal service. It’s also worth noting that the all-inclusive package does not include the minibar or snacks such as crisps, which was disappointing. Overall, this stay was a big let-down and a waste of money. I would not return to this hotel nor recommend it to others.

Fantastic 2 bedroom suite for family of 4.staff friendly- lovely views and balcony from room.-sadly pool closed in October but looked great and I’m sure beautiful in the spring/summer. Would definitely stay again

Lovely staff in a beautiful mountains area of Alicante Only issue is it’s around a 25 minute drive out of the city centre but it will cost you around 30 euro for a uber but a great hotel If you love golf this is the place for you

Just basics place

Staff welcoming, the room acceptable but inadequate for a 4 star hotel as there were mould in bathroom no bathrobe or slippers.. Had to pay the indoor pool again not good enough for a 4 star hotel.. Breakfast very repetitive.. Lovely outdoor pool, Other than that everythingelse was good

Pet friendly hotel.

Great stay

Hotel is located in nice,quiet,safe area. Great activities for children in the swimming pool however it did seem dirty around the pool during the day- would suggest to provide more bins and also clean the pool areas during the day.. Room (suite) was spacious and clean however no locks on the bathroom sliding door. The was a small kitchenette however no plates/pans or cuttlery provided... Difficult with the parking within and around the hotel... On arrival check in took 50mins to get the keys for the room considering it was 3 customers in front of us...

Good

The Staff were absolutely unbelievable customer service at its finest.Tea was exceptional in her manner of customer service at the check in desk . I look forward to visiting again soon your bar staff was also very amazing.

It was great very friendly staff and beautiful surroundings

Lovely swimming pool and main public areas were lovely .Incredibly rude receptionist on check in; yawning and so unfriendly; ruined our stay via first impression.The lady on departure was such a contrast (Maria), so wish we had been met by her.Rather expensive and the receptionist wanted us to give a deposit for the bath plug! Internet connectivity poor.Sadly wouldn't want to stay again.

Receptionists made me wait for no reason.

This place is ridiculous. They built a hotel in the middle of nowhere and can only get there by car, then charge you €15 to park each day! The room thermostat was faulty and kept making an electrical buzzing every 30 seconds so we didn’t get any sleep. When I reported it, they said not to use my preferred temperature (yep!), yet it still made the issue the rest of the time. Cardboard has more flavour than ANY food, somehow even packaged sweets. We paid for an upgraded room and got a view of the carpark! The door and frame was hanging off being prised open and moved. There were horrible filler repairs that looked like an elephant applied it with their trunk. The room was tired and shabby. This isn’t a nice place to stay, maybe if your work is paying for it and free for you to stay, just don’t expect any sleep..