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Hotel Fenix Gran Meliá - The Leading Hotels of the World
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Hotel Fenix Gran Meliá - The Leading Hotels of the World
Hotels
9,2
/10
Exceptional
963 reviews
What Guests Say About Their Stay
javier
10,0
/ 10
Excelente atención del personal, propiedad en buenas condiciones , muy buena localización cercano a tiendas de marcas en Madrid , repetiríamos sin dudarlo
Avi
10,0
/ 10
Amazing facility, service and ambience. We'll be always happy to return to Fénix Gran Melia. Special thanks to the frontal desk which excelled in tourist support and kindness. Kudos to Antonio, Jean Paul and Santiago at the front door for their assistance and care.
Pedro
10,0
/ 10
We really enjoyed our stay.
The staff is extremely friendly and helpful!
The rooms have a good size, the restaurantes are excellent on the property and they are always ready to help!
In the Area
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Hermosilla 2, Madrid, Community of Madrid, Spain, 28001
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Hotel Fenix Gran Meliá - The Leading Hotels of the World
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What's around Hotel Fenix Gran Meliá - The Leading Hotels of the World
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Hermosilla 2, Madrid, Community of Madrid, Spain, 28001
Discover More About Hotel Fenix Gran Meliá - The Leading Hotels of the World
Location
Staying at Hotel Fenix Gran Meliá - The Leading Hotels of the World is a good choice when you are visiting Madrid.
About Hotel Fenix Gran Meliá - The Leading Hotels of the World
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Fenix Gran Meliá - The Leading Hotels of the World exclusively for you.
Get precious and unforgettable moment during your stay at Hotel Fenix Gran Meliá - The Leading Hotels of the World.
All facilities in Hotel Fenix Gran Meliá - The Leading Hotels of the World
Others
Hotel Services
- Laundry service
- Express check-in
- Newspaper in lobby
- Tours
- Wedding service
- Luggage storage
- Express check-out
- Porter
- Multilingual staff
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
- Coffee shop
- Coffee/tea in lobby
- Elevator
General
- Banquet
- Reception hall
- Parking (surcharge)
- Terrace
Business Facilities
- Meeting facilities
- Conference room
- Conference rooms
- Business center
Things to Do
- Romantic proposal packages
- Spa
- Health club
Food and Drinks
- Bar
- Breakfast
- Snack bar
Kids and Pets
- Babysitting with surcharge
Transportation
- Area shuttle with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Hotel Fenix Gran Meliá - The Leading Hotels of the World
Important Note
- Fee for buffet breakfast: approximately EUR 40 per person
- Airport shuttle fee: EUR 105 per vehicle (one way)
- Self parking fee: EUR 40.00 per day
- Pet fee: EUR 80 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. This property offers use of an 'Audi Q8 e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability). This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Fenix Gran Meliá - The Leading Hotels of the World | 188 |
Number of floors in Hotel Fenix Gran Meliá - The Leading Hotels of the World | 7 |
Another facilities in Hotel Fenix Gran Meliá - The Leading Hotels of the World | Laundry service, Express check-in, Newspaper in lobby, Tours, Wedding service |
Frequently asked question in Hotel Fenix Gran Meliá - The Leading Hotels of the World
What are available facilities at Hotel Fenix Gran Meliá - The Leading Hotels of the World?
There are top facilites at Hotel Fenix Gran Meliá - The Leading Hotels of the World such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Fenix Gran Meliá - The Leading Hotels of the World?
The standard check-in time at Hotel Fenix Gran Meliá - The Leading Hotels of the World is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotel Fenix Gran Meliá - The Leading Hotels of the World provide breakfast?
Yes, Hotel Fenix Gran Meliá - The Leading Hotels of the World provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hotel Fenix Gran Meliá - The Leading Hotels of the World
Other sources (963)
9,2
Exceptional
From 963 reviews
Cleanliness
9,6
Room Comfort
8,8
Location
9,0
Service and Facilites
9,4
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Traveler Reviews Hotel Fenix Gran Meliá - The Leading Hotels of the World
Number of reviews per page
20
40
Top reviews
Celso J.
Leisure Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Excellent hotel and superb service in the heart of Madrid
javier
Leisure with Friends
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Excelente atención del personal, propiedad en buenas condiciones , muy buena localización cercano a tiendas de marcas en Madrid , repetiríamos sin dudarlo
Lawrence
Leisure with Partner
8,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The hotel, a Leading Hotels of the World member, is well located, next to Margaret Thatcher Plaza. We booked a Red Level Deluxe room which included Club Room access and separate check-in on the 7th floor. Room had an entry hallway and bath with door separating the bedroom; it seemed small and cramped. The bed was very comfortable. The RedLevel Club Room offered complimentary buffet or a la carte breakfast till 10 AM and snack buffet starting at 13:30 every day, with standard Spanish style offerings. Premium spirits are freely poured, including Moët Chandon champagne; service is excellent. The Club Room is unexceptional, joining space with Aduana, a limited-menu restaurant; there is access to two uninspiring outdoor terraces, one for smokers. Hotel lobby, adjoining bar (Balmoral) and terrace offer old-world luxury. The other restaurant in the hotel, Zuma, offers Japanese gastronomic fare. Restaurant prices are astronomic, and we avoided them. Note: only some rooms of this category have walk-in showers, in the event a shower-over-tub doesn’t suit, you must specify.
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Avi
Friends and Family
10,0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Amazing facility, service and ambience. We'll be always happy to return to Fénix Gran Melia. Special thanks to the frontal desk which excelled in tourist support and kindness. Kudos to Antonio, Jean Paul and Santiago at the front door for their assistance and care.
gerhard
with Partner
10,0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
great restuarants
Perla
Leisure Family
8,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
El hotel estaba muy limpio y te dejan bastantes toallas ,los empleados todos eran muy amables
Hedy
10,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Amazing
Hedy
Family
10,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Customer service experience...
Amie
Leisure Family
10,0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Amazing 5 night stay, rooms, staff, food everything was perfect!!
Jeffrey
Leisure Family
10,0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
A t5 star experience
Pedro
10,0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
We really enjoyed our stay.
The staff is extremely friendly and helpful!
The rooms have a good size, the restaurantes are excellent on the property and they are always ready to help!
Neritan
Leisure Family
10,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Great hotel, location, service, staff, breakfast. We really enjoyed our stay here, will be back soon.
Thank you for everything
Cesar
Business and Leisure Family
10,0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Hala Madrid
Carlos
Leisure
10,0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Great location.
Peter
Leisure with Partner
10,0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Excellent for vacation
Pere
10,0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Jaime is exception
Paul
Leisure with Partner
10,0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
This was the finest hotel we ever stayed at. Everything was spectacular and comfortable. The staff was friendly, professional and impeccable. The facilities were nothing short of beautiful. A must stay.
guillermo
10,0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Yes
Sivaramakrishnan
Leisure Family
10,0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Very close to all shopping in Serrano..Malena and team were very helpfuland gracious..will come back here
Lori
Leisure Family
10,0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Spectacular 5 star experience. Granted we paid for the upgraded rooms and service but it was worth every penny. Always available to help new travelers to Europe. Loved the recommendations help booking excursions.
Number of reviews per page
20
40
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