Pension As Burgas

The accommodation was not to the standard you expect these days, especially when you compare with others we stayed at for less money. 2 Bathrooms, shared with others guests were both dirty and one had no toilet roll. Difficult getting into the place on arrival.

Excelente lugar y sobre todo la persona muy amable.

No private bathroom. Shared with several other rooms

Did not acknowledge our booking and offered us two rooms not three as we had booked and paid for. Owner very rude even though we showed her booking confirmations and payments she did not believe us. Had to book elsewhere for that night

It was a clean and comfort stay. Check in wasn't easy as i couldn't call them became of my data plan. Didn't realize i would have to call when i got there. Eventually, someone working inside the building got the lady to check us in. She was very friendly and helpful.

The room was clean and comfortable enough. There were issues with the power, the humidity and the odour in the hallway and bathroom. It smelled rather musty/off which was concerning. Additionally, it was hard to enter the building. There wasn’t clear directions on how to get in which was inconvenient after a long day of walking on the Camino. Clearer instructions would be beneficial. Overall, decent stay.

The pension as a whole is fine, separate bathrooms, the cleanliness etc is fine. The bed was extremely uncomfortable and a minor thing the coffee machine did not work. I had to contact the manager to see if my traveling companion was ok as she was not responding to my knocks on the door and the manager did not see any urgency even though the plans we had made were broken and I did not know where she was, she eventually turned up, but the manager did not.

We booked 2 rooms for a group of 5 doing the Camino de Santiago. On arrival we were initially advised by the very rude owner that she had cancelled the booking. When we produced the reservation she then said that she had only one room for 4 people but wanted us to pay 80€ on top of what we had already paid for the 2 rooms. She did offer accommodation at an alternative hotel for the 5th person but that would cost 35€. In the end we decided to take the 4 people room but refused to pay extra and one of us had to stay in a nearby Alberque. All in all a terrible experience with someone that clearly wanted to scam us. The breakfast consisted of a carton of orange, a sweet bun and coffee pod. Also she only spoke Spanish but advertises that she can speak multiple languages.

Fairly easy-to-find location, but check-in process and obtaining access to our room was lengthy and confusing. Cramped reception area, which was really just a desk in a hallway. Few amenities. Room ok, but loud at night. Free breakfast was disappointing.

Upon arrival I had difficulty locating the admitting person. Once found, she was wonderful.

This was a weird set up. Once I got into my room, I was pleased, but the check in process was confusing and frustrating. I think they should post instructions on the site before you book, and if you do book, send the check in instructions beforehand so you don’t have to rely on other travelers to let you in.

We had to pay €15 out of pocket on top of our hotel bookings price we already paid because the owner said there was a price wrong through hotel bookings, needless to say we had a receipt from hotel bookings confirming our reservation for two people and she still wouldnt give us the room we booked unless we paid an extra €15. We therefore were forced into it as you cannot cancel the reservation after booking unless you want to forfeit the reservations fee. Very disappointed

When we arrived at approx. 5:30 pm we were told that the room is not available due to mechanical issues. After waiting and explaining to two ladies in the store next door (who were also managing guests' check in) we were offered a double room at Lotus hotel. Issue was solved but the check in at our booked place never happened.

The location was hard to find. Provided quality breakfast items, a good surprise.

no air conditioning as mentioned so the whole night was a nightmare, impossible to stay w/o air conditioning, outside was 39 degrees during the day so in the night the apartment being transformed in a oven.

Propert owner (Maria) very friendly, accommodating and very helpful. The place given us has amenities like kitchen, clothes washer etc. she’s very attentive to the needs of the guests.

It was easy to find. Excellent if you are doing the Camino

Nice property just off the Camino and easy to get back on in the morning. It waa hot out and we just wanted air conditioning and a shower. We were welcomed warmly. There had been an issue with the A/C and she tried to fix it for us, but when couldn't promptly moved us to a ver cool room next door. We slept great!.

Arrived at the building which is apartments, you ring a number and a lady who didnt speck English tells you to get into the lift and go to floor 4. She opens a door to an apartment which has 4 rooms which shares bathrooms. My room was upstairs in the attic which was tiny and smelt of damp but at least I got a bathroom all to myself. Was way over priced at €40 a night not worth it. You never see the lady again you just leave the key at reception when you leave!! All I kept saying it's only 1 night!! Hotels.com need to stop giving this as an option because it's not a Hotel, it's an apartment with 4 rooms and shared bathrooms...and a tiny attic room not for tall people!!

Aceptable