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RedLevel at Gran Melia Palacio de Isora - Adults Only
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RedLevel at Gran Melia Palacio de Isora - Adults Only
Hotels
9,4
/10
Exceptional
392 reviews
What Guests Say About Their Stay
Emily
10,0
/ 10
Friendly staff, great selection of restaurants. Red Level is definitely worth the extra money. We will
absolutely return
Alexander
10,0
/ 10
Red level staff … absolutely magnificent … they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime.
Ben
10,0
/ 10
Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend.
In the Area
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Calle La Costa, s/n, Alcala, Guía de Isora, Santa Cruz de Tenerife, Canary Islands, Spain, 38686
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in RedLevel at Gran Melia Palacio de Isora - Adults Only
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What's around RedLevel at Gran Melia Palacio de Isora - Adults Only
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Calle La Costa, s/n, Alcala, Guía de Isora, Santa Cruz de Tenerife, Canary Islands, Spain, 38686
Discover More About RedLevel at Gran Melia Palacio de Isora - Adults Only
Location
Staying at RedLevel at Gran Melia Palacio de Isora - Adults Only is a good choice when you are visiting Guía de Isora.
About RedLevel at Gran Melia Palacio de Isora - Adults Only
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from RedLevel at Gran Melia Palacio de Isora - Adults Only exclusively for you.
Get precious and unforgettable moment during your stay at RedLevel at Gran Melia Palacio de Isora - Adults Only.
All facilities in RedLevel at Gran Melia Palacio de Isora - Adults Only
Others
Things to Do
- Shops
- Beach umbrella
- Outdoor pool
- Turkish bath
- Spa
- Garden
- Beach towel
- Library
- Pool cabanas (surcharge)
- Beach sun loungers
- Pool sun loungers
Hotel Services
- Laundry service
- Welcoming drinks
- Tours
- Multilingual staff
- Express check-in
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee shop
- Coffee/tea in lobby
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Business Facilities
- Meeting facilities
- Meeting rooms
- Business center
- Conference rooms
- Computer station
- Conference room
General
- Parking
- Banquet
- Ballroom
- Reception hall
- Terrace
Food and Drinks
- Bar
- Poolside bar
- Beach Bar
- Snack bar
Nearby Facilities
- Souvenir shop
- Hair salon
- ATM/Banking
Sports and Recreations
- Outdoor tennis court
- Fitness center
- Tennis court
Transportation
- Valet parking
Connectivity
- Free WiFi
In-room Facilities
- TV
Accommodation Policy & General Information in RedLevel at Gran Melia Palacio de Isora - Adults Only
Important Note
- Pet fee: EUR 80 per pet, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards; cash is not accepted
- This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Available rooms at RedLevel at Gran Melia Palacio de Isora - Adults Only | 110 |
Number of floors in RedLevel at Gran Melia Palacio de Isora - Adults Only | 5 |
Another facilities in RedLevel at Gran Melia Palacio de Isora - Adults Only | Shops, Beach umbrella, Outdoor pool, Turkish bath, Spa |
Frequently asked question in RedLevel at Gran Melia Palacio de Isora - Adults Only
What are available facilities at RedLevel at Gran Melia Palacio de Isora - Adults Only?
There are top facilites at RedLevel at Gran Melia Palacio de Isora - Adults Only such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at RedLevel at Gran Melia Palacio de Isora - Adults Only?
The standard check-in time at RedLevel at Gran Melia Palacio de Isora - Adults Only is starting from From 15:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in RedLevel at Gran Melia Palacio de Isora - Adults Only
9,4
Exceptional
From 392 reviews
Cleanliness
9,4
Room Comfort
9,4
Location
8,6
Service and Facilites
9,6
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Traveler Reviews RedLevel at Gran Melia Palacio de Isora - Adults Only
Number of reviews per page
20
40
Top reviews
Neall
Leisure with Partner
10,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Amazing Hotel, amazing stay
Emily
Leisure with Partner
10,0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Friendly staff, great selection of restaurants. Red Level is definitely worth the extra money. We will
absolutely return
Alexander
Leisure
10,0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Red level staff … absolutely magnificent … they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime.
Sury
Leisure with Partner
10,0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Beautiful facility and super helpful staff. Love them
Ben
Leisure with Partner
10,0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend.
Leslie
10,0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Adult only Redlevel area felt like a small hotel but with benefits of large luxury hotel. Lots of great pools.
Leonid
10,0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
Beautiful everything
Adrian
Leisure with Partner
10,0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
Staff very good with lots assistance with several issues during our stay,would definitely recommend
Harry
Leisure with Partner
10,0
/10
Reviewed 78 week(s) ago
Expedia Group verified review
Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Igor
Leisure with Partner
10,0
/10
Reviewed 96 week(s) ago
Expedia Group verified review
Excellent quite facility in a big hotel.
Derek B
Leisure with Partner
10,0
/10
Reviewed 111 week(s) ago
Expedia Group verified review
Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Can’t ask for much more. Great way to spend the weekend, or a week.
My one and only complaint were that the light switches in the room were difficult to operate at times.
Simon Richard
Leisure with Partner
6,0
/10
Reviewed 112 week(s) ago
Expedia Group verified review
We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
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Oliver
Leisure Family
10,0
/10
Reviewed 114 week(s) ago
Expedia Group verified review
Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Jacqueline Gaye
Leisure with Partner
10,0
/10
Reviewed 157 week(s) ago
Expedia Group verified review
This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
Susan
Friends and Family
10,0
/10
Reviewed 173 week(s) ago
Hotels.com verified review
Excellent hotel - lovely staff who were extremely helpful and friendly. Plenty of choices to eat both in the complex and in the area. Really enjoyed our stay and would go back there again.
Karan
Leisure
10,0
/10
Reviewed 237 week(s) ago
Expedia Group verified review
The incredible staff make this beautiful hotel into something truly special. Every single staff member is so lovely, friendly and will go above and beyond for you. We had a faultless stay and loved every minute. The only negative to me is the dark bedrooms and bathrooms. Couldn’t see to put on make up! But would definitely return. Gorgeous special staff and hotel
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John
2,0
/10
Reviewed 243 week(s) ago
Hotels.com verified review
Manager isn’t trained, as she was told all our problems and didn’t resolve any or offer anything in return. From bad service, to rude staff, dirty rooms, bad food, it goes on and on. Shocked at how bad this hotel was (and only due to the staff)
The views, buildings and pools are incredible, but mean nothing with such bad staff. And a manager that is unable to do her job!
Do not stay!
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Verified traveler
8,0
/10
Reviewed 281 week(s) ago
Expedia Group verified review
This is our ‘go to’ place for winter and autumn breaks and look forward to returning each year because of the RedLevel concept. There have been subtle changes over the last 5 years, not all for the good, as the accountants seem to have forgotten
Verified traveler
Leisure
10,0
/10
Reviewed 283 week(s) ago
Expedia Group verified review
Fantastic staff, great facilities and nothing was too much trouble.
Verified traveler
Leisure with Partner
10,0
/10
Reviewed 286 week(s) ago
Expedia Group verified review
Excellent property and very tranquil in January. No noise anywhere, very peaceful and very relaxing - probably because the kids are all at school! There are sections for adults only which we stuck to as well. The on site SPA is great too with plenty of treatments available too. The vegetarian options need to be reviewed and added to as well but we were only there for 2 nights so it was sufficient. You will need to pack long sleeve shirts, trousers and shoes to dine in a couple of the on-site restaurants which we were not expecting but enjoyed the food in the other restaurants that we dined in. it was 24C during the day but the nights are cold, so jumpers and jackets are a must. Really enjoyed our stay and would definitely go back again.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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