Room Mate Mario, Madrid

Room was generally excellent. Let down by the tiny shower room/toilet. It was also poorly designed and you could not close the door and open / close the shower door. Also badly designed so water from shower soaked the floor and into the room. Pictures for all rooms on thier site show a regular bathroom/shower room. Our Executive King has a tiny space no more than 1m by 2.5m Rest of the hotel seemed good.

All good

The hotel staff were really good throughout, but the hotel itself could use a refurbishment and has really bad/non-existent soundproofing. The general location is excellent, but the specific street is really noisy and the windows do not stop any of the noise - in particular, the little supermarket next door makes so much noise throughout the day as they bring stock in and out. I would stay there again, but I think I would check out some of this brand's other locations first.

Everything was great: crystally clean room, beddings, bathroom. Breakfast is known with the variety of meals and drinks offered, freshness creativity!

The location was excellent!! The staff was great and the rooms were adequate.

Location is amazing, walkable to places and metro station. Breakfast and service were perfect!

Great

Great location!! We had the junior suit room, and it was great, spacious and with a king bed. Staff is a 5/5

We had an excellent stay at Room Mate Mario. The check-in process was seamless and the staff was incredibly accommodating. We arrived early and, although our room wasn’t ready yet, they gave us a clear timeline of one hour and provided a great recommendation for a local brunch spot nearby. True to their word, the room was ready exactly an hour later. The location is absolutely perfect, it’s very close to Gran Vía, but tucked away enough that it isn't chaotic. It felt very quiet and safe at all times. If you are driving, there is a public parking garage very close by which made logistics easy. The room itself was very clean. We did experience a brief power interruption during our stay, but it was an issue with the local area, not the hotel itself. I was very impressed with how the hotel handled it; they notified us immediately when the power went out and followed up right away to check on us once it was back on. Great communication and a wonderful stay overall!

Great location. Funky reception area. Friendly reception staff. Clean room

A comfortable room in a great location -- near Sol, a few steps from the Opera Metro, lots of shops and restaurants nearby. The staff is friendly. Not a lot of frills, but everything is great.

Didn’t have breakfast here but I love the location!

Great service, great location

The breakfast had the same items every day, very limited healty options, you can find better options chepper outside the hotel, not worth the money. Some rudenes from the older the staff, the young were nice, the areea is safe and very close to the metro.

Nice cute cozy room, but had to bring down to 4 stars due to the shower area - the floor gets soaked because there's no shower curtain and the glass is too narrow to avoid splashing the floor

Front of house staff were very helpful throughout. Housekeeping was at a very good standard over both rooms. The room was a good standard and very spacious, only thing I would suggest is a change to the TV settings to allow them to connect to the internet to access Netflix and You Tube.

Excelente atención del personal y facilidades muy bien localizadas.

Tuvimos un pequeño inconveniente en la habitación, pero el personal fue muy diligente y lo resolvió rápidamente. Las instalaciones estaban limpias y el trato fue siempre amable. En general, una buena experiencia.

The staff was amazing. My wife and I have been to Madrid a few time. On this trip we thought we would step out of our comfort zone and try new places. We so happy we pick this spot. The staff and their ability to speak different languages made communication so easy. They were so helpful they really went above and beyond to make us feel welcomed. From the warm welcoming to the little gifts in the room to giving advice on new places to eat. We will definitely stay here again and this might possibly be the only place we ever stay.

The staff was very helpful. Front desk went above and beyond to insure our expectations were met. My wife and I come to Madrid every year and this trip we decided to stay somewhere out of our normal. I have to admit I was a little hesitant to stay here. However this was one of the best choices we made. The staff really made us feel like they wanted us to stay with them and did everything to make us feel comfortable. Everything from the welcoming when we walked in to the treats in the room to suggestions on places to eat and just having small talk like we knew them for years. They even let us store our bags after check out so we could enjoy our last day in Madrid. Everyone the we spoke to at the front desk spoke multiple languages so communication was great. I’ll definitely be staying with them again next year.