Room Ventura

The staff was really nice but theres a lack either of organization or communication i was overbooked in a room of 4 i arrived past midnight so the only solution was either i accepted to be downgraded to an 8 room or they would look into another hostel to accomodate me, traveling solo at that time was not an option, so I ended up accepting, they offered me a free pass to the breakfast area, in my experience when you make a mistake you either, give the costumer what they paid for or you upgrade them not the opposite, The room that i got had the water faucet dripping the whole night, somehow the place was ok but the experience of entering in a room with 4 people already sleeping in it was weird.

The staffs are accommodating.

Good

Pretty nice for a hostel, provided towels and

For being in the center of Madrid, this place was pretty damn awesome. The people it attracted were incredibly kind and it was easy to talk to them. The receptionists were all kind and super attentive and patient. Breakfast is 6 euros, but honestly worth it for what they have. Pretty quiet for being in the center as well.

Other than being very close to the city center and having clean bed sheets there is nothing acceptable with this establishment. if you want to have a good night sleep and rest, avoid here.

Everything was fine. The location was ideal and Madrid was fascinating.

Fantastic

Very lovely

Great dining, hangout areas and activities options. I would just say not much care with showers, no shower mat.

The odor from the drain is very bad

Good!

I would not recommend

I didn't like the quallity of the installations is horrible

We were told the same day we were arriving Madrid that they had a last minute inconvenience with the hostel at Ventura location and we were sent to the Chueca location. I had personally picked the Ventura location since we were only there for 2 days and I had already planned places to visit near that location. We stayed at the Chueca Hostel, the room was comfortable, it was clean and staff was friendly, so at least that was good. Nevertheless, we did pass by the Ventura location and realized it is closed. I had read reviews of people claiming this had happened to them but I thought that is was only in specific cases, but this hostel is definitely closed, and they tell you last minute so you don't have any other option but to stay at Chueca. Its misleading publicity and it is wrong. Booking this hostel shouldn't even be allowed. Now, if you don't mind staying at the Chueca location, it is a good option for a few days.

Awful. I booked the hotel room on the same day I was going to be staying at it. Go to the hotel and it is all boarded up and closed due to Covid. Why are they selling rooms to a closed hotel!? I eventually contact someone from the hotel who tells me to walk to a different hotel that is 15 minutes away and that the rooms are in "there superior category" and therefor will be nicer. Not the case. The room was certainly not nicer and the bathroom was open plan which made for a very cold shower in tbe morning, the tv was broken too and the decor was no where near as nice as the original room we booked. The only good thing was that we at least had a comfy bed. VERY DISAPPOINTING.

Room was big and clean. The staff helpful. However the price was a bit higher than expected for a fostel.

Amazing service, stylish and clean rooms. Fantastic restaurant

My and my other 3 friends checked in at 1 am. Checking in took around 15 minutes even though there was no one else waiting in line. A few hours after in the late morning, the water was cut off and no one had informed us about this. No announcement on paper or in-person was given to me or any one else in my room. When I went downstairs to inquire about it, the receptionist told me that the repair people were called to do a repair, but they had just confirmed that same morning that they would be doing the repair between 12-4 pm that day. I asked why no one had informed us about this, but the receptionists simply said they themselves had just been informed that same morning. At the very least, I would have really appreciated some one knocking on our door or slipping a piece of paper under our door as soon as they found out about the repair man coming. Or at least, an email sent to me before checking in stating that there MAY be a water interruption during my stay - but I got none of that. At the end of our stay, I asked for a discount since all 4 of us staying in the room had to go out without being able to shower, or wash of faces, or brush our teeth for one of the days during our 3-day stay. Needless to say, no discount was offered or given to us. The room itself was tiny for 4 people, head space in the bunk beds was also lacking and the toilet, shower and sink were fully separated from each other. Sink water splashed everywhere! Overall, my stay was a bit disappointing.

Room was more spacious than expected with separate seating area and large terrace. Glass walls to bathroom means room is better suited to couples!