Hotel ZERMAMA Zermatt

Hotels
9,4
/10
Exceptional
148 reviews

What Guests Say About Their Stay

Dr. Ken
10,0
/ 10
Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler.
Linda
10,0
/ 10
Overall it is the 2nd best hotel we stayed at during our trip. It would be the best if not for the so-so breakfast buffet experience. We stayed 2 nights, the first day's breakfast we unfortunately encountered the one lady working as the hostess hat morning who was less than welcoming and didn't even let us know we can order eggs (included with breakfast buffet). She also was so loud and chatty with this other guest who speaks the same language. I also observed how she spoke with another couple who arrived to inquire about breakfast. Her interaction with them, and the language/tone she used was quite rude and dismissive. She pretty much left them hanging and not really providing any guidance at all even though she is the hostess. Thankfully the second day, it was a new crew, and they were much much better and very nice.
Mary
10,0
/ 10
What an amazing crew! A gentleman picked me up, both woman at the front desk were amazingly kind and helpful. Monica was a breath of fresh air and was a gem of a human. Thank you for bringing my Matterhorn experience to the fullest!
In the Area
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Matterstrasse 23, Zermatt, Visp District, Canton du Valais, Switzerland, 3920

Main Facilities

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Restaurant
WiFi
Elevator
Staying at Hotel ZERMAMA Zermatt is a good choice when you are visiting Zermatt.
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What's around Hotel ZERMAMA Zermatt

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Matterstrasse 23, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
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Location


Staying at Hotel ZERMAMA Zermatt is a good choice when you are visiting Zermatt.

About Hotel ZERMAMA Zermatt

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Savor your favorite dishes with special cuisines from Hotel ZERMAMA Zermatt exclusively for you.

Get precious and unforgettable moment during your stay at Hotel ZERMAMA Zermatt.

All facilities in Hotel ZERMAMA Zermatt

Others Hotel ZERMAMA Zermatt
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Newspaper in lobby
  • Luggage storage
  • Porter
  • Front desk
  • Concierge

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

General

  • Lockers
  • Fireplace in lobby
  • Terrace

Transportation

  • Access to train station (surcharge)

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Sports and Recreations

  • Ski storage

Accommodation Policy & General Information in Hotel ZERMAMA Zermatt

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for cooked-to-order breakfast: approximately CHF 15 to 30 per person
  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve cribs/infant beds
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk is open daily from 7:30 AM - 10:00 PM. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 21:30
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, WiFi, Elevator
Check-In / Check-Out Time
15:00 - 21:30 - Before 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel ZERMAMA Zermatt
29
Number of floors in Hotel ZERMAMA Zermatt
5
Another facilities in Hotel ZERMAMA Zermatt
Laundry service, Tours, Multilingual staff, Newspaper in lobby, Luggage storage

Frequently asked question in Hotel ZERMAMA Zermatt

What are available facilities at Hotel ZERMAMA Zermatt?
There are top facilites at Hotel ZERMAMA Zermatt such as Restaurant, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel ZERMAMA Zermatt?
The standard check-in time at Hotel ZERMAMA Zermatt is starting from 15:00 - 21:30 while the latest check-out time is at Before 11:00
Does Hotel ZERMAMA Zermatt provide breakfast?
Yes, Hotel ZERMAMA Zermatt provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Hotel ZERMAMA Zermatt

9,4
Exceptional
From 148 reviews
Cleanliness

9,6

Room Comfort

9,4

Location

9,4

Service and Facilites

9,6

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Traveler Reviews Hotel ZERMAMA Zermatt

Number of reviews per page
20
40
Top reviews
Dr. Ken
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler.
Marcos G.
icon-Leisure
Leisure
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place. It does not have an AC but you can leave the window open and it gets chilly.
Linda
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Overall it is the 2nd best hotel we stayed at during our trip. It would be the best if not for the so-so breakfast buffet experience. We stayed 2 nights, the first day's breakfast we unfortunately encountered the one lady working as the hostess hat morning who was less than welcoming and didn't even let us know we can order eggs (included with breakfast buffet). She also was so loud and chatty with this other guest who speaks the same language. I also observed how she spoke with another couple who arrived to inquire about breakfast. Her interaction with them, and the language/tone she used was quite rude and dismissive. She pretty much left them hanging and not really providing any guidance at all even though she is the hostess. Thankfully the second day, it was a new crew, and they were much much better and very nice.
Read More
Mary
icon-Leisure
Leisure
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

What an amazing crew! A gentleman picked me up, both woman at the front desk were amazingly kind and helpful. Monica was a breath of fresh air and was a gem of a human. Thank you for bringing my Matterhorn experience to the fullest!
William
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great location, beautiful views.
Lucille
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

We were upgraded to the Matterhorn suite. It was very large with two full bathrooms and separate bedroom and living room. The balcony was wonderful. The set up for cheese fondue on the balcony with the very warm faux fur robes was perfect. My husband and I really enjoyed this magical experience.
Valeria
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

We couldn't have chosen a better place to stay in Zermatt! Hotel ZerMama offered everything we could dream of, starting with our room's breathtaking view of the Matterhorn. Waking up to that iconic mountain vista was truly special. What sets this hotel apart is the outstanding personal service, particularly from Norberto, who went above and beyond as our host. His local knowledge was invaluable - from restaurant recommendations to suggestions for activities around Zermatt, each of his recommendations helped make our stay exceptional. The hotel's restaurant deserves special mention - the food was excellent, showcasing high-quality cuisine that added another delightful dimension to our stay. Every staff member we encountered was genuinely friendly and helpful, creating a warm, welcoming atmosphere throughout our visit. The location, the views, the service, and the dining all combined to create the perfect Zermatt experience. Whether you're here for skiing, hiking, or just to enjoy the mountain atmosphere, Hotel ZerMama delivers on all fronts. We'll definitely be returning!
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Lila
icon-Leisure
Leisure
10,0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Loved the modern rustic cozy feel of the hotel , all staff were friendly except for our breakfast server for the last two mornings was not friendly . She has long black straight hair. Other than that loved our stay and the helpfulness of the staff to guests
faiza
icon-Leisure
Leisure
10,0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

I loved the hotels proximity to all restaurants and activities. Everyone was amazing. The hotel accommodations were top notch and the restaurant most specifically the Thai soup was phenomenal.
Chereen
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Beautiful hotel! It was an easy walk from the train stop in Zermatt, and we loved its proximity to shops and restaurants. The staff was very friendly and helpful and gave us great tips for local spots to check out.
Bolt
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Excellent room: good size, clean, and well-equipped. The location is within walking distance from the train station, and Matterhorn. The staff are friendly and very helpful.
Diane
icon-Leisure
Leisure
10,0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Location is great. Staffs are nice.
Fallon
icon- with Partner
with Partner
10,0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Hard to keep room temp control, but otherwise AMAZING!
Cynthia
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

The staff was very friendly and professional… the room was very comfortable… loved the fake fur robes !!! They didn’t have a iron in the room and you couldn’t get one Very walkable to the train station, shopping and restaurants
Ricardo
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Excelent stay, great staff.
Mike
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Nice clean hotel and the staff were very friendly and helpful. Food was very good in the hotel restaurant.
Michael
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

What an amazing property. Quintessential Switzerland Chalet style hotel. Masterfully decorated. Clean, comfortable and ideally located to all attractions, restaurants and activities. Zermatt - you are a beautiful town. We will go back!
Christine
icon-Leisure
Leisure
10,0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

This was a fantastic stay. Margarita showed me to my room and I had a balcony facing the river. The room was comfortable, and had a great design that felt like mountain chic. They even had a yoga mat and foam roller in the room which I greatly appreciated. I ate at the restaurant a couple of times and it was high quality food. Margarita also helped me figure out what to do during my time there. This was one of my favorite hotels that I’ve ever shayed at. Every detail has been thought about.
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Aubrey
10,0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

Enjoyable stay at Zermama! The room was really nice, feels like you’re staying in a cabin. We happened to be there during a warm period and rooms don’t have AC but you can open windows to keep air moving. However there is construction happening nearby so if you are a light sleeper expect to be woken up around 7am from the noise. Hotel is pretty close to the main train stations, and main road. Overall, I would stay here again!
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Wayne
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

We enjoyed our our stay at the Hotel Zermama. This is a classy hotel with very nice modern rooms located over the sounds of a tranquil river and a 9 minute walk to Zermatt’s main street and train station. The location is walkable to Zermatt’s train excursions. Call from the the hotel directory at the train station and they will come and pick you up. The restaurant is very nice for for breakfast, lunch, and dinner. The outside setting for drinks is wonderful. The fake fur bear ropes are so cool to enjoy sitting out on their balcony. The friendly staff is excellent and will offer good suggestions for thing to do. Internet was good. We like the romantic soft lighting and fire glowing (TV screen saver) adding to the warm cosy decor. The full length windows and large balcony added to a spacial feeling.
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Number of reviews per page
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.