Renaissance Zürich Tower Hotel

Excellent gym and sauna with a beautiful view. Staff was not as helpful as expected in booking restaurant reservations or helping with transportation.

Convenient location - 5mins walk to train station with Supermarket nearby. The room was clean and spacious, with a super comfy bed that felt cozy and came with a lovely view. The front desk staff were patient and professional, which made everything easy and pleasant. Overall, it was a really satisfactory and enjoyable stay!

Amazing place recommended for families.

Location of hotel is walking distance from trams, trains and buses. Room was kept clean, very friendly and accommodating staff, very nice lobby with bar and restaurants. Breakfast buffet offered a great variety of food. Hardworking and accommodating wait staff in restaurant as well! Definitely recommended!

Room was very clean ,staff was very helpful and they spoke perfect English, the front desk was tye best .Thank you Sebastián for all the help u gave us .We recommend this hotel to everyone.

Price gouged at the front desk .. charged me an extra 300 and made me get a larger room bc I had my child with me..

An unpleasant and incomprehensible experience at all, we arrived at the hotel, booked through Hotels.com and paid in full. We were charged upon arrival at the hotel again and when I went to inquire I was charged again, meaning I paid 3 times by credit card, if you hadn't noticed the charge would have remained I'm still waiting for a refund in the hope that it will be refunded

Gentleman at check in was absolutely wonderful and most accommodating.

The property has shown a lack of integrity and has destroyed client trust. I was unable to check in due to an accident that occurred within 24 hours of arrival. I reached out to the property for assistance — at first, they were polite and advised me to contact the booking channel. However, when I followed their guidance, my request was rejected, and I was charged in full. This experience demonstrated no empathy, no customer service, and no act of kindness during a difficult situation. I plan to visit Zurich again, but certainly not at this hotel.

Very nice place

Good property

Pros: 5 star amenity rooms, incredibly friendly, multilingual staff, always smiling and accommodating. Cons: Despite how tall the building is, it's very tucked away, misleadingly far from the city centre and difficult to find - even for a couple of taxi drivers I was with.

My husband and I stayed at the hotel for our stay in Zurich. I liked the location. It was less than 15 mins drive from airport and less than 15 mins from old town Zurich. The hotel was clean. Staff was friendly. If I had to say anything negative, it would be parking. The parking spaces are limited. You can still park in front of the hotel in non parking spaces but at your own risk. We parked in front of the hotel despite the staff telling us not to, our car was not towed or fine. The restaurant at the hotel was nice but had very very limited options for vegetarians. I don't think paying for breakfast buffet was a good idea. The breakfast is the same everyday with very limited options. Overall, I would pick this location in Zurich again.

Great friendly concierge services!

The staff was so friendly and caring.

Stayed at the executive suite! Beautiful large rooms and bathrooms! Premium Bedding - Access to club lounge with Breakfast buffet and free snack and evening drinks! Highly recommended. Do try the next door Asian or Thai Restaurant Aangour!

Limited transportation

Hotel itself was okay, the service was okay. I’d have to say the rooms were basic and the air con was too powerful - which was very disruptive.

Good rooms. Good location for public transport

No AC in the property! Swiss government rules apparently. Pillows not good enough for the price and rating. Room dirty in various places.