Steigenberger Marhaba Thalasso

I hate giving it 5 star rating as I want to keep this hotel as my secret hideaway! But credit where it is due. This is my 3rd visit in the last 9 months and I will continue to come back. The team are amazing from the reception and porters, to the waiters and valets, the chefs and the life guards to housekeeping and the bar and of course not to mention the excellent entertainments team. I cannot commend the hotel highly enough. It is formal but informal, with fellow guests enjoying the facilities and welcoming feel with the environment being super enough to want to dress up for dinner! I recommend it to anyone who wants a quality hotel in a beautiful hotel with a great beach!! This time I had a room in the main hotel which was not disappointing but I usually have a bungalow which I love for the character of the brick ceiling. I have to also mention the spa - what a fabulous plus for the hotel. The treatments are professional and thoroughly enjoyable, great value and all in beautiful surroundings. Even though I am off to another hotel I will be coming back to book spa treatments as they are top notch! Well done team - missing you all already but will return. Keep up the good work.

The staff were excellent. Super helpful and friendly. Our room was great and we got an upgrade. However it all felt very tired. The food was definitely below what we would expect and a bit of a bun fight in the restaurant. It served its purpose for the 4 night stay but I doubt we will be returning.

Good

It was a wonderful experience, thanks for all the stuff.

2 star hotel, cant consider as 5 star. The quality is bad

The stay was nit good initially. We were promised an upgrade and instead received a downgrade to one room and room view. Towels and gowns were ripped and stained. Bad smell in bathroom. Mugs and cups not provided for 3rd resident. When we asked, a dirty mug was delivered. There was a spark from the socket when we tried to charge our device. They ran out of slippers. Breakfast was bland. Room service was poor with uncooked potato chips, bland food and garlic skin in the pasta. Spa masseuse refused to deliver a massage despite us paying for it. Poor quality toilet paper. Only one room key given initially. It took a lot of complaining and escalating for them to change our rooms.

Good overall

The staff and food were the best elements of the trip. The staff were unfailingly helpful and friendly. The food was excellent and good to see Tunisian options available. Some parts of the hotel in need of refurbishment and are looking very tired. Our bungalow room has loose curtain rails, loose soap dispensers, little holes in the curtains and the minibar fridge was rusty - not what you expect from 5* accommodation.

Nothing unique, restaurant was nice, buffet was laid out very well and staff very nice, not all speak english, so there was some issues with languages. Bed was nice, room had ussues, especially air conditioner, but we mived the bed to the middle of the room to sleep somewhat cool.

I recently had the opportunity to stay at the Steigenberger Marhaba Thalasso Hotel in Hammamet, Tunisia, a property with great potential and a beautiful architectural structure. However, I feel compelled to share a number of serious concerns observed during my stay, with the hope that you will consider taking appropriate action. The in-room air conditioning is centrally controlled, leaving guests unable to adjust the temperature according to their comfort. The bathrooms are not equipped with a window, fan, or aspirator, which creates obvious issues with ventilation and hygiene. There is no business corner available to guests — not even a single computer or printer, which today should be a basic amenity in a hotel of this category. After restaurant hours, there is no vending machine or service point available to purchase a drink or snack. In-room information is severely lacking: no directory, no internal phone list, and no guide to services or emergency contact numbers. The general cleanliness is below standard. The room carpets and those in the hallways are worn out, smelly, and visibly stained — a clear sign of neglect. The housekeeping staff, although doing their best, seem to lack adequate equipment, such as professional vacuum cleaners or proper cleaning tools, which hinders their efficiency. It is apparent that the hotel is understaffed and that the existing team is overextended. This impacts both service quality and overall guest experience.

Made a last minute booking after arriving to find our original hotel was less than optimal. Asked to view a room and was shown an obviously deluxe room, much more nicer than the room we actually got wheh booking which left us feeling a bit cheated. However, other than this, it was a lovely stay. Super friendly staff, nothing is too much trouble. Pleasant areas. Breakfast was included and was very nice, though exactly the same every day - would have been nice to have some variety. The entertainment team were incredible, shout out to Lilo, Mike and Alex. They were very good with my 11 year old son and whilst they encouraged me to join in the activities, they didnt push it when i said no! All in all a pleasant stay and would return.

Very clean place

Mixed customer service and food had mould on it.

Definitely not a 5 star hotel , Staff were kind enough to upgrade the room however there was plugged drains, carpets in hallways definitely need an upgrade the whole decors feels outdated. Overall disappointing experience. I will never book an hotel with non refundable conditions based on my experience.

Very good

Of the 4 hotels I stayed during my 2 week stay, this was head and shoulders above any I visited and stayed at.

The property is dated. It’s a three star compared to all inclusive in Mexico for example. The room layout was fine. Air conditioning was on constantly but couldn’t bring temperature below 22.5 on the thermostat. The sheets were moist with humidity. We were sweating inside the room. I asked for a fan and this was provided right away. The electric kettle had to be changed twice but was replaced immediately. An iron was provided on request. There were ants everywhere. I reported it. Whatever they did sorted the issue. The beach was fantastic. Pretty well nice powder sand and one can walk in quite a ways into the sea. No seaweed nothing. One day the beach keeper was taking the sand near where my son was building a sandcastle and he was smoking while doing it and the wind was blowing the smoke at us and then he threw the butt right where we were and I asked him why he did that and picked it up myself and threw it away and collected five others. The shower door was fault and kept banging shut. I thought it would shatter. The bathroom door kept swinging open with its full weight and hitting the shower door. Had to bunch up a towel to act as door stop. Very annoying. Fortunately there were no bugs. No mosquitoes were encountered at all which was nice. Hammamet Medina old and new and the marina are quite close. And a short drive away. There was no room service. The water is non-potable and so washing baby bottles and the logistics of that were tedious.

This is a beautiful property and kind staff. Food is the same as most resorts salads, meat, fish, even one or two vegan options which was a nice surprise. The spa is good but it didn't blow me away but still worth a massage. The only area I didn't like was that these is no real peaceful area in the main hotel or the back towards the beach other than at the front of the hotel where there are bungalows near the car park.naturally there is music from the pool, evening entertainment etc.I ended up in the bungalows near the car park which provides some peace and quiet but then you miss the view. For three nights it was ok.

Great hotel - clean, nice pool, by great beach - food was good for an all inclusive

Every person made an effort to make you feel welcomed. Very friendly