Home2 Suites by Hilton Raleigh Durham Airport RTP

The staff was great, but we had some guest with extra energy above us. Apparently there were some kids directly above us that were full court basketball ( or so it sounded) but around 2:30 am they settled down. However, apparently they got hungry in the middle of the night and burnt some food in the microwave, thus setting off the fire alarm and having all guest exit the building until the fire dept could secure the alarms. Again, no fault of the facility, but it’s not what you want to do or anything you want to deal with as a hotel guest.

The room we booked was supposed to have two queen beds, a pullout sofa and be able to sleep six per the website description. Upon check-in, our room only had at Baas two double beds and no pullout sofa. We were a family of five and picked this room because it said that it would sleep six comfortably. This resulted in one of my children having to sleep on the floor when we called the front desk to ask why we did not get the room that we paid for they said that some of the rooms were renovated, and the pullout sofas were not put into those rooms and unfortunately, all of the rooms that had two double beds and a pull out sofa or blocked. After a 10 Hour drive this was not acceptable and very uncomfortable. The next morning breakfast was slim to none with dried out chicken cutlets, eggs it tasted fishy and no coffee. Thankfully, we were able to DoorDash, but that was not an expense that we were looking to pay as we booked a hotel that claim to have fresh hot breakfast. The next morning after checkout, who once again brought up the room and nothing was offered for compensation for the wrong room being one advertised and two given to a family that was traveling with five individuals. We will not be returning guest of this hotel.

All of the staff that we interacted with were great and our room was clean and comfortable. The only thing that kept me from leaving a 5 star review is that part of this quick overnight trip with the kids was having access to an indoor pool (a big reason we chose this hotel) and after getting them all dressed in their bathing suits and going downstairs, we found out the pool was ice cold and out of order. They were very bummed! We appreciated the awesome staff member at the front offered to get us a shuttle to the sister hotel to use theirs but knowing we had to be up very early we decided not to.

Property was clean, in a nice area with access to many stores. Always a plus to have a kitchenette when traveling for sport events.

Room air conditioner too noisy

Great location and convenient.

Poor Customer Service, requested room to side by side room due to a sleep over not successful.. no early check in ..

Close to the airport. Convenient for business travel.

Mediocre hotel. Check-in was very good. Room was ok. Bathroom wasn't terribly clean but ok. No soap in shower or sink. Reported this to front desk and they gave 1 mini bar of soap. In 4 days, never refilled the shower soap. Had a kitchenette but no water at the sink. Water glasses were upside down as if they were clean, but were not. 4 days and no cleaning service.

At first we arrived and found easy parking and close to Walmart if you need anything. Luggage rack available but slide door broke. We were checked in to the wrong room but the front desk fixed very easily. The reason I booked here again was last time the pool was sooo warm, you could just walk in and float around and not be chili...this time is was so much cooler, still easy to get in but had to keep moving. Clean property and room. Easy parking. Lil snack area. We missed breakfast. Close to our event. Could hear our neighbors, but they were quite loud.

This property was clean quiet and convenient to all your needs and wants the rooms are very spacious, I strongly recommend

The staff was very helpful, friendly and pleasant.

We had an issue with our booked room not being avaliable. Adrien went above and beyond to accomdate us for the inconvenience.

This hotel is very pleasant. Clean and has a great pool to keep kids busy. The breakfast is very good. Full breakfast with several choices and juices. Fresh gourmet coffee in lobby always available. Staff was very friendly.

In the middle of a business park.

I loved everything about my stay at Home2 Suites. Staff was very informative and professional. My room was clean, fresh and filled with anything that i needed. A walmart was literally walking distance from the hotel property. I would only change there being only 1 staff member on shift at night. Because when or if there's and emergency or a room needs immediate help theres only so much that 1 staf member can do with out leaving the front desk. All other experiences was perfect.

I wish It had more breakfast selections like the one in atl.

The check-in agent was great!

Only complaint is that the pool was way too hot for my taste.

The room is very dark. There is very poor lighting in the sitting area, near the desk and by the bed. The breakfast was lousy. Dried out two day old sausage biscuits. Upon checkin there was no one manning the desk and I had to wait a good 10 minutes