Hotel Andaluz Albuquerque Curio Collection by Hilton

Rooms are clean and spacious. Loved the decor of the hotel with a step back into history.

I had a great stay, and the front desk service representative who helped me check in was fantastic. However, I was quite put off by the hair I found behind the toilet seat and the amount of grime that was on the TV remote.

Wonderful hotel with wonderful customer service

Nice hotel in downtown Albuquerque. It’s important to understand that it’s an older hotel and the charm is that it has a lot of history. Hotel staff is friendly and warm.

Hard to find. The hotel was selected by my client. Navigation took me right to the street the hotel was on. But it just looked like a dark street with no prominent signage or anything else to indicate the hotel was there. There was an illuminated valet parking area, which I figured might be valet parking for the hotel based on context. I drove around the block to see if there was another entrance (perhaps navigation had taken me to a side entrance?), but there wasn't one. I thought maybe you could enter through the parking garage. But there wasn't a parking garage. After driving around the block several times, I finally called the front desk. They confirmed that the valet parking area was the main entrance. And they let me know that my parking options were: $10 per day or per re-entry in a public parking lot around the corner or $21 per day for valet parking. The hotel is fine. Decor is old Spanish style. And service is great. But it would be easy to drive by the hotel and not even know it was there.

Historic property. Wonderful restaurant.

We had a suite -- beautiful design for looks but not for comfort. Hard, very uncomfortable mattress, heavy quilt with no option of lighter blanket, head of bed set up 6" from wall because of wall hanging, so pillows slid off behind bed during night, temp control options only off entirely or on with a roaring fan that made sitting in the living area unpleasant.

I stay there whenever I’m in Albuquerque.

It was a beautiful hotel and I really loved the ambiance and how quiet it was and the staff was very friendly and helpful

This was a very beautiful property. All of the staff were very friendly and helpful.

The hotels new owner wants a contemporary design now. Restaurant not open (serving in lobby) and they have some super strong smelling flowery infuser going in. Killing nose. Not what it used to be at all

They cancelled my reservation made through Expedia and now are charging me for not showing up...which I did

Property was under construction. Property was atractive. Staff was unusual and not as friendly.

Wonderful ambience and all around service.

I used $10 hotel bottled water. It had a horrible taste that I couldn't get out of my mouth for hours. After rinsing the glass, I finally figured out that the culprit was a heavy soap residue. In addition, the hotel is undergoing renovations, so the normal restaurants and bars are closed. I was not informed of this when I called to make a reservation - instead I was only told they had switched to a first come first served system. The hotel manager kindly explained to me that it was my fault for not knowing in advance that the hotel was being renovated since it was posted on their website. I didn't see any info on Hotels.com or the hotel's website when I went there to make a reservation. I have stayed there many times before and always enjoyed it. This trip was awful, and I talked to people checking out early due to similar experiences.

Beautiful hotel, although the construction work going on at the time made it noisy and meant only one lift was working.

Very nice historic hotel. Good, attentive staff and affordable, steps away from the convention center. The only negative -- and this is NOT the property's fault -- is that the neighborhood is weirdly unpopulated, even though it's downtown. Workday afternoons feel like Sunday morning on the streets

Checked in wanting to relax at hotel and eat. No mention of the Tapas RestAurant being closed down. So we thought we would go to rooftop bar but no it’s closed as well. Again, nothing mentioned while booking. Then we will just sleep. No, it’s under construction. Jack hammers started at 8am and awoke us. We ended up checking out because the noise was so loud and non stop the whole morning. They even used the main elevator to bring the debris out of the demo area. On top of that when we complained they simple said of well you booked 3rd party so we will do nothing. No refund and they basically said you should not have booked it through Expedia. Worst experience at a hotel and we paid top dollar for this. They refuse to even acknowledge it as a problem and said I should have read their website and Expedia’s before booking. Do not stay at this hotel!

Great stay, great bar, night crew for check in was a little more friendly than morning crew. I spent 20 years in the service industry and own a small restaurant. Morning manager was hovering over associate did not seem very happy. But that doesn’t mean she is doing a bad job just would be nice to make connection with staff. The bartender was wonderful.

They were doing construction at the property, which is fine. But they weren't very thoughtful in how they did it. For instance, they took out all the filtered water machines but didn't think to put out alternative water sources. When the construction is done, I trust it will be a lovely prporty again.