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Sheraton Philadelphia Downtown
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Sheraton Philadelphia Downtown
Hotels
7,8
/10
Pleasant
936 reviews
What Guests Say About Their Stay
Alexandra Paladino
10,0
/ 10
I would like to share that Mike K from the front desk went above and beyond to assist me. He was very professional but easy going and was truly a great asset to your customer service!
Jaime
10,0
/ 10
Great location for the parade route. The staff is amazing and the rooms are beautiful.
Dee
10,0
/ 10
Everything was good and all the staff I personally dealt with were courteous and helpful. The issue we felt was lack of proper staffing (valet, check in, bar/restaurant during peak hours for such a large event (dance competition and convention). My travel mates ordered food to go from the bar on Friday evening (2 salads). It took about 45 minutes to receive the boxes-only to get up to the room to discover they had not been given any utensils. When one of them started to go back down to get the forks, the other diner (luckily) noticed that neither of them had been given any salad dressing either. When she approached the waitress that had helped them, she pointed out that they didn’t get their utensils or salad dressing. The waitress said “I didn’t pack the order……..“ I’m sure it was a long shift for her, but a simple, “Oh! I’m sorry!” goes a long way in these situations.
In the Area
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201 North 17th Street, Philadelphia County, Pennsylvania, United States, 19103
Main Facilities
Read More
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Read More
Available Room Types in Sheraton Philadelphia Downtown
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201 North 17th Street, Philadelphia County, Pennsylvania, United States, 19103
Discover More About Sheraton Philadelphia Downtown
Location
Sheraton Philadelphia Downtown is located in area / city Philadelphia County.
About Sheraton Philadelphia Downtown
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sheraton Philadelphia Downtown exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Sheraton Philadelphia Downtown.
All facilities in Sheraton Philadelphia Downtown
Others
Hotel Services
- Laundry service
- Multilingual staff
- Newspaper in lobby
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
General
- Parking
- Banquet
- Ballroom
- Parking (surcharge)
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
Food and Drinks
- Bar
- Breakfast
- Snack bar
Nearby Facilities
- Souvenir shop
- ATM/Banking
Transportation
- Valet parking (surcharge)
Connectivity
- Free WiFi
In-room Facilities
- TV
Accommodation Policy & General Information in Sheraton Philadelphia Downtown
Important Note
- Fee for buffet breakfast: approximately USD 20.95 per person
- Covered self parking fee: USD 39.00 per day (in/out privileges)
- Covered valet parking fee: USD 60.00 per day (in/out privileges)
- Early check-in fee: USD 25 (subject to availability)
- Late check-out fee: USD 50 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: USD 100.00 per day
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 16:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Sheraton Philadelphia Downtown | 756 |
Number of floors in Sheraton Philadelphia Downtown | 26 |
Another facilities in Sheraton Philadelphia Downtown | Laundry service, Multilingual staff, Newspaper in lobby, Wedding service, Luggage storage |
Frequently asked question in Sheraton Philadelphia Downtown
What are available facilities at Sheraton Philadelphia Downtown?
There are top facilites at Sheraton Philadelphia Downtown such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Philadelphia Downtown?
The standard check-in time at Sheraton Philadelphia Downtown is starting from From 16:00 while the latest check-out time is at Before 12:00
Does Sheraton Philadelphia Downtown provide breakfast?
Yes, Sheraton Philadelphia Downtown provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sheraton Philadelphia Downtown
Other sources (936)
7,8
Pleasant
From 936 reviews
Cleanliness
8,2
Room Comfort
8,2
Service and Facilites
8,2
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Traveler Reviews Sheraton Philadelphia Downtown
Number of reviews per page
20
40
Top reviews
Alexandra Paladino
Leisure Family
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
I would like to share that Mike K from the front desk went above and beyond to assist me. He was very professional but easy going and was truly a great asset to your customer service!
Robert
Leisure with Children
8,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Great location. The room was very spacious. One of the door handles was broken. There was only one trash can and no mini fridge, just a wine chiller.
Mike
Leisure Family
2,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I booked and PAID for (Jan 28, 2025) a Club Room, 1 King Bed with Sofa bed, Business Lounge Access (High Floor). When I arrived (Feb 13, 2025) I was told the room was given to another customer and that they would book us into a "deluxe" room. Unfortunately, THAT room had no Sofa bed. My daughter went back down to the front desk and asked for a different room. She was told they had nothing and a roll away bed would be sent ASAP. It never showed. She called twice and was told that the bed was coming. Nothing showed. Someone had to SLEEP ON THE FLOOR Thursday night! The front desk manager's name is Nikki. She was less than helpful. I expect a full refund for my reservation. I intend to contact the Sheraton as soon as I launch this review. If I can't get satisfaction, I will contact Expedia directly next. If that is unsuccessful, I will contact my credit card company and file a formal complaint. I am an extremely unhappy customer. The Sheraton Hotel is to blame. Expedia needs to force them to refund my reservation ($306.21) in full.
Read More
Jaime
Leisure
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Great location for the parade route. The staff is amazing and the rooms are beautiful.
Chrissy
Leisure with Partner
6,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Super easy check in and great service the entire stay. We know the hotel was sold out for the parade but we didnt have any hot water for showers the 1st 24 hours of our stay.
Kellie
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Great stay all around
Thomas
Leisure with Friends
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Great location!
Christina
Leisure Family
6,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
It was a nice hotel, friendly checkin and clean but didn’t seem ready for the Super Bowl parade crowd. We never got extra blankets which we asked for twice. Understaffed in restaurant. And only cold water available for shower.
Verified traveler
8,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Easy check in
Friendly staff
One issue... Sharing door with another room
Could hear them loud and clear
David
Business
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Nice property
KERRI
Leisure Family
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We had a lovely stay
Lucia
Business Family
6,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
During our stay , Showers having issues with its temperature and pressure. Ice machines located only on a few floors above the 15th floor. No microwave in the room.
Raquel
Business
10,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Nice staff
Emily
Leisure Family
8,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Wasn’t happy to be surprised with $49 per night parking fee.
Dee
10,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Everything was good and all the staff I personally dealt with were courteous and helpful. The issue we felt was lack of proper staffing (valet, check in, bar/restaurant during peak hours for such a large event (dance competition and convention). My travel mates ordered food to go from the bar on Friday evening (2 salads). It took about 45 minutes to receive the boxes-only to get up to the room to discover they had not been given any utensils. When one of them started to go back down to get the forks, the other diner (luckily) noticed that neither of them had been given any salad dressing either. When she approached the waitress that had helped them, she pointed out that they didn’t get their utensils or salad dressing. The waitress said “I didn’t pack the order……..“ I’m sure it was a long shift for her, but a simple, “Oh! I’m sorry!” goes a long way in these situations.
Read More
Christopher
10,0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Our stay was exceptional! It was very comfortable and convenient to the Church of Jesus Christ of Latter-day Saints temple.
Kyed
8,0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Everything
Enrique
10,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Good
Damien
10,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The property is nice and well maintained. There are a lot of clubs and restaurants near by.
Najee
Leisure Family
10,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
It was a wonderful experience all around
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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