Anrizon Hotel Nha Trang

Friendly staff, very supportive

I forgot something but the enthusiastic receptionist went to my room to get it for me and sent it to me by Grab. I've stayed at this hotel every year I've been to Nha Trang for 2 years.

Sea view, sunrise in room, 10d

Good place with view, very good price

1/ I booked a premium room with a balcony overlooking the sea (highest class) for 2 days, a Superior room for 1 day but had to change to a Deluxe room for 3 days because the air conditioner was not cold, both power outlets were broken (changed to a Deluxe room and it was not broken), the walls were peeling, the tables and chairs were severely degraded. I have never seen the highest class room in any hotel as bad as this one. 2/ Both rooms are opposite the garbage room, which smells bad and affects health, so guests should consider carefully (rooms 4103, 4104). Called the staff to check and said it was normal. Is it normal for the outlet to not be plugged in? Is it normal for it to be opposite the garbage room? Then the hotel's quality standards need to be reviewed!!! 3/ Most of the items in the hotel are degraded, even the face towel is torn like a dog bite (photo), the tables and chairs are no better. Every day, I ask the cleaner to clean once, but he says "I don't have a towel yet", the guest needs to mop the floor, clean the trash can, what does that have to do with the towel? 4/ The room should be degraded and smelly, when changing from a Premium Balcony sea view room to a Deluxe room for 2 days, and from a Sup room to a Deluxe room for 1 day, the hotel should charge the difference of 1 day when the guest changes to a lower room? The hotel said the reason Traveloka collects the money? So in the end, did Traveloka transfer the money back to the hotel? This is a dishonest and crooked way of doing business. Working in the service industry but having a "dominant, superior" mindset towards customers. 5/ In short, this hotel is very bad from the facilities to the customer service attitude. Don't expect 4-star standards because it's no different from a Motel or a 2-star hotel. When going to Nha Trang, stay away from Anrizon to avoid getting upset and ruining the trip. Check out is at 12 noon but at 10am they called to politely chase away the customer!!!

The hotel is clean and spacious

The room is not worthy of 4 stars, old furniture, no lobby, not a private hotel but a shared one, the lights in the room are too dark. The room only deserves 2 stars. I have never been to a room that is as bad as this, the experience is too bad.

The hotel is run down, inconvenient because you have to share the elevator with the apartment residents, and have to pay parking fees many times. Once you go, you will never come back.

no parking, ok hotel, no facebook contact information for the hotel, ok

Clean, nice view, airy room

My room looked out to the apartment complex, the room was okay, a bit old and not very new. The check-in area was inside the restaurant, I parked my car outside for 100k/day, and at first the staff did not give me detailed instructions on how to get on and off my luggage, they just told me to park my car outside, then the whole family had to carry a bunch of luggage from the parking lot to the check-in area, and then had to carry the suitcase back to the lobby area.

The staff is very enthusiastic and helpful. The room is comfortable, spacious and clean.

Friendly staff, cozy room atmosphere, elegant decoration

Room received does not match reservation. Staff is slow to process.

The receptionist is super nice, she helped us alot with checking in and out. Really helpful!

I booked a room at 6:30 pm check in, 2:30 pm check out the next day. Booked a room with a sea view so it was very nice, the receptionist was very ok

Clean the bathroom, old towels should be replaced with new ones.

Prime location, good service. Will come back if I have a chance to go to Nha Trang <3

The parking lot is under construction so there is a lot of sand and dust. Each parking fee is 5,000 VND, overnight fee is 10,000 VND.

Cheap and beautiful room, million dollar view, very satisfied. If I can't book a room here next time, I won't go to NT.