We had booked 2 room (1 superior double room and 1 deluxe triple room) for 3 Night from 1-4 February 2024. Room is clean enough even we found dusty on top of table and inside of cupboard. There are no electric kettle and glass on the deluxe triple room. Also no tea and coffee on both room as per image on advertisement. Also we asked to clean the room but they don't. During we had checked in, the guy of receptionist is OK enough. But when we had checked out on 4 February early morning, the guy of receptionist is really really really bad attitude. He laid down on sofa on lobby while played online game on his handphone. We said we would like to checked out and gave the key to him. He did not move and keep playing the game. We had awaiting the taxi airport who will pick up us at 04.00 a. M. But till 30 min the taxi had not come yet. Before, we had gave the hotel phone number to taxi driver to contact us because we don't have Vietnam phone number. We heard the hotel phone had ringing for several times, and I asked the guy to pick up. And really really really we had surprised what he said to us – no no finish money – I really don't understand what he said, but he does not helpful at all. This is really really bad bad bad impression during my holiday in Hanoi. . Even cheap or emergency condition – not recommended to stay in this bad hotel.