Luxury Hotels in Tuan Chau Ward, Ha Long City

We booked the room with 3 single beds. It was on the first floor, the ceiling was low that made the room look small, but it was still cozy and quite clean. The location was great with Tuan Chau Beach, Tuan Chau International Marina, Tuan Chau Park near by, the street in front of the hotel was fancy in the day and beautiful at night. The problem was that there were rarely staffs standing in the reception, so that we had to take the key ourselves all the time and of course no one would know if some strangers got in and took the keys. Also, there were two flies and two frogs in the room, I wanted to call the staffs to come and handle them but there were always no one in the reception. Even more, our room was right beside the reception so guests often knocked our door to ask to check in just because they didn't see any staffs and they thought we were. Totally, this hotel was nice, but they still have to improve some negative aspects.

Great location with a beautiful view! Friendly staff as well

its not like I don't like it there in a very bad way, 1. its a great ressort in general. very big, close to the harbour. 2. room size is big. the bad things about it was: 1. its old and rusty and not being maintain by the resort. 2. its dusty, maybe due to this rooms is never been used for a while. 3. the consier is not helpful we had to carry our luggage by ourselves. but in the end cannot expect much from this because the price is cheap. but it would be really great if they could maintain this place

The youth at the reception counter was sleeping when we arrived at daytime! They switched off most of the lights at the lobby when we were back to the hotel at night. The free breakfast was not prepared as scheduled and the boy staffs has no manners ! The service was really not up to our satisfaction .

The specified time is 14h, but when I arrive, it is 10:30. Because there is an empty room, the hotel allows me to check in early without charge. Nice room comfortable like picture. Air conditioner has age, must be turned on for a long time. generally good hotel

Unique design, bay view, reasonable budget. Worth every penny

Air conditioner is not cool enough, wifi is poor quality. Rest ok

Actually, I'm not very satisfied. There are a number of things: Before I check in, I went to the hotel and told me that it is a double bed instead of a twin bed (because when I book on the app, only write 1 double bed or 2 single beds) But when 14:00 comes Check in, the staff did not say anything to sympathize with the room or anything. I got up to check in and ok fine 2 single beds together, lying all over and being caught by the groove in the middle. And yet, I couldn't catch it on the 3rd floor of the wifi, the first time in a hotel without access to wifi. There is a reception, but a sentence is received: I tried to see :) The breakfast is also boring, the meal time is from 6:00 to 8:30. I am down in the middle of 7:30 am. Being able to clean the room by the staff members, I borrowed a big towel before going to the beach still ok. Tell us how to evaluate 3/5. Hopefully the hotel will soon have wifi coverage on a large scale :) And add breakfast menu