No where during the booking process were we made aware that the pool is not in use due to covid. We had checked numerous other hotels where pools are in use and people can use them. We booked this hotel for the pool and now we cannot use it. And we cannot get a refund from this app now. This is terrible!
Nice and helpful staffs, good boss also. The room is very clean and well prepare with lots of facilitation. Amazing view from the balcony. Besides, they let us check in early a few hours before check in time.