Saigon Palace - Tran Quoc Hoan

The room is clean, the receptionist is very enthusiastic.

Too bad. The room is not the same as on the pictures, just like a makeshift room. The white sheets changed to the porridge, torn corners, the spring mattress sank, the bed broke the bar right above the head. The bathroom does not have a shower, the refrigerator is not usable, the room is smelly. Checkin at 14 o'clock but until more than 15 o'clock, check in still says there is no room and moves guests to a room that is not booked. Poor elevator, quite dangerous. Induction from the elevator is not good, entering without paying attention to the elevator clamps down if no one is there, there must be something wrong. The air conditioning in the room was extremely poor. Guest entry does not have air conditioning. Even broken. At 10-15 minutes, you have to fan your hands because it's too hot, then there's a little bit of air conditioning coming out. And of course during the experience, the air conditioner turned on 17° but it was like turning on 28°. It was too hot in the middle of the night to borrow a fan, the fan was dusty all night. In addition, it is very often that someone teasingly knocks on the door of the room. Woke up to go to the bathroom to find the door to the room open even though it was locked. Extremely bad experience, dishonest image if not to hang a goat's head to sell dog meat. Do not come back and advise people not to stay here, or because we think we are too alkaline, we give the room a temporary stay. Room 202 and 208 on the 2nd floor. Poor. Extremely poor.

Very very bad. I have never stayed in such a bad hotel. The night staff is fierce, swearing at guests. The facilities are super degraded, the door cannot be locked, the refrigerator is not working, the air conditioner is not working in the middle of the super hot summer of Hanoi. In the middle of the night, I asked the support staff to help me, but I received an extremely unprofessional, liar, unacceptable attitude, and tried to argue with no intention of helping customers, had to shout back and forth in the middle of the night 1 It took him a while before he reluctantly lent the fan 🤷‍♀️ I deeply regret not having consulted the previous reviews of people who had the same experience as me before. I will not come back, hope everyone will appreciate their labor and be wise when booking

The hotel staff cursed guests too fiercely

Về việc không được đi quá 12h đêm. Khách sạn không đặt nội quy từ trước để khách đặt phòng biết. Khi nhận phòng cũng không thông báo cho khách để đến khi khách đi đêm mới báo là không được đi quá 12h. Nhưng rồi khách sạn vẫn để cho khách đi nhưng tâm lý giữa khách sạn và khách hàng không được thoải mái. Mk đặt 2 đêm nhưng đêm hôm sau mk đi khách sạn khác.

Phòng xuống cấp, thực tế kém quá xa so với ảnh