Vinpearl Resort Nha Trang

Very friendly and helpful staff Easy to get taxi Weather rained first day but then sun next few days Clean room with fresh towels and water daily Beach view but had to take the golf cart to get to beach about 5 minutes Buffet was excellent

Awful service. Ran out of beer and wine. Breakfast chaotic.

The facilities are dated. The service can be a little slow. But overall, so beautiful and at the price point I think a great deal. The breakfast is pretty good, go early if you want less of a crowd. The food overall was well priced (higher than usual Vietnam prices but well lower than equivalent properties in the US) and delicious. The resort will not allow you to bring in more than a small snack, with a large fine if you try - you have to sign off at check-in. The pools are cold. The main large pool has loud music and lots of kids. There is a pool on the side that was usually totally quiet and empty. Vinpearl Harbor was such a trip- like a mostly abandoned Disneyland crossed with a dead mall. Guests during my stay were not an outgoing bunch, and I think I was the only American on property! I think this resort would be best for a young family with children who wanted to have a budget vacation that feels high-end and to go to VinWonders.

I recently stayed at Vinpearl Resort in Nha Trang, Vietnam, and while the location and amenities are impressive, my experience was marred by several issues. Accommodation: Unfortunately, my stay was affected by the condition of the villas. Villa No. 6017 was mold-infested, and despite requesting action, it took two weeks to relocate us. The new villa was not much better, which was disappointing and the private pools' cleaning system was broken, and the lights were glitching, which was quite inconvenient. Service: The service at Vinpearl Resort has worsened over the past eight years. The staff were not as attentive or responsive as expected, and the overall service quality has declined. During checkout, nobody seemed to care, and I had to carry my luggage myself. Additionally, transport between locations within the resort is rare and crowded, with waiting times ranging from 10 to 30 minutes. Overall Experience: While Vinpearl Resort Nha Trang has the potential to be a tropical paradise, my recent experience was overshadowed by the poor condition of the villas, declining service quality, and the cleanliness of the beach. I hope the management addresses these issues to restore the resort to its former glory.

Wonderful breakfast, beautiful surroundings, cool beach. But room service kinda slow

Great place to visit. The staff are outstanding, the rooms very comfortable, and the shuttle service was easy! Wish they had more food options at the hotel throughout the day however a great place to visit.

Our stay at Vinpearl resort had its ups and downs. Great staff and a good location. On the other side the resort requires renovations. The rooms are not as portrayed in the pictures. I will also note that waiting for the buggy service also took a lot of time and could have been better.

We booked the 3 bedroom villa and it was spacious for our family of 4 travelling with grandparents and an uncle. Staff were friendly and helpful. Pool is deep with no kid safety fence so have to be extra careful with watching kids. Facilities were great and buffet breakfast was delicious

Room service was quite slow. Cleaning below average, quality is more for 3star hotel. Staff is friendly, but some training would be necessary to get better quality.

It was one of the best five star experience I’ve ever had. High 5!!!

Excellent overall.

Excellent overall.

Great service

Finding the place was a disaster. If only they answer their phones at reception, it may have helped. Every time I ordered a meal or drink I was declined and forced to walk up to reception who couldn’t understand a word I was saying in English. The place is full of cameras which scan your face even to sit down at dinner. Kind of like being in Brave New World story by Mr Huxley! Aside from the above, the hotel, its location and pool is amazing and absolutely stunning. The food in buffet was a a 10/10. The bar staff need a personality and some lessons. Nothing worse than sitting down for a quiet mojito and being greeted by a mute 🤐 With a little more personality and professionalism this place would be an easy 5 star. Perhaps take a leaf out of the friendly and charismatic hotels in the Pacific Islands like Fiji.

The resort is wonderful. We traveled with two children aged 9 and 6, and the facilities are great. Buggy and cable cars are very convenient. Medical centre at the resort was handy. Vin Wonders theme part is excellent. On check in there was an issue with our room, mixed up with a friend, but it was sorted the next day. Only downside is staff don’t speak great English, so the transfer we booked from the resort to the airport never showed and we almost missed our flight. Be sure to get everything in writing where both sides understand - we didn’t get the transfer back in writing, only paid at reception, and there was no record on the morning. Staff did pay for our taxi to the airport (driver was amazing, he got us there on time).

Average, I’d say the staffs would need a bit more training.

Great service from staff, beautiful views and villa was clean. Except, the kitchen was empty. If we needed crockery or cutlery we’d have to request with the front desk which was inconvenient but not a huge deal. Don’t understand how a sizeable kitchen was completely empty of except for tea and coffee. Defeats the purpose of having a villa with a kitchen. The buffet breakfast was average given the size of the hotel I expected more variety and quality offerings. Maybe it’s because it’s low season. The redeeming quality of our stay were the water sports offered including parasailing and snorkelling in an enclosed man-made cove. Would return.

Had a theme park

Very good hotel.

Good location, staff persons are friendly and charm, breakfast has variety of items..a very good location for vacation.