Putra Pelangi Bus

Putra Pelangi is one of the intercity and interprovincial (AKAP) bus operators in the Sumatra region. With a headquarter on Jl. Sunggal No. 33, Sei Sikambing B, Medan, Putra Pelangi is categorized as a premium bus operator since it only serves the executive and super executive classes (non-stop). Putra Pelangi was once widely known for using a variety of the latest Mercedes-Benz models and won the 2015 Mercedes-Benz Club of Millionaires award. Putra Pelangi is still considered as a newcomer in the transportation business. In the 1990s, Putra Pelangi started its business as part of CV Pelangi or PO Pelangi. However, as the business grew, Putra Pelangi began to operate independently under PT Putra Pelangi Perkasa. It was not until 2012 that the company operated officially by serving the Medan – Aceh roundtrip route. In spite of its young age, Putra Pelangi has already been known as one of the best bus operators that serve across the Sumatra region. It already has 17 licensed routes to serve bus trips from Banda Aceh and Medan. Some of the destinations served by Putra Pelangi are Bireun, Pekanbaru, Padang, Jambi, Palembang, and Lampung. Putra Pelangi has also expanded its operational area to Java by offering Jakarta, Bogor and Bandung routes. In addition to its wide coverage area, Putra Pelangi passengers will be pampered with a 2-2 seat layout for executive class and a 1-2 seat layout for the super executive class. They will also enjoy a number of facilities, such as seats that are equipped with arm and leg rests, LED TVs, DVD players, charging stations, pillows, and blankets. Thanks to its high-quality service, Putra Pelangi was awarded the 2015 Transportation Safety Award from the Ministry of Transportation. This proved that Putra Pelangi has provided a transportation service with the best safety standards and procedures. All of the success achieved only in its sixth year of operation cannot be separated from the hard work of the entire Putra Pelangi team. To ensure that every passenger will have a pleasant trip, this bus company always serves its passengers based on one of the company’s missions, which is to provide satisfaction and comfort on every trip. In addition, Putra Pelangi also ensures that the bus always departs on time. All of these efforts have made Putra Pelangi a safe and comfortable mode of transportation.

PO Putra Pelangi Terms & Conditions

1. Children sitting on the parent's lap can ride the bus for free. However, children must buy a full price ticket if they need an individual seat.

2. Price already includes administration fee.

3. Maximum baggage is 20 kg. Otherwise, passenger will have to pay an extra charge.

4. Passengers are not allowed to carry liquor and alcoholic drinks, weapons (e.g. knife, swords), or other dangerous items.

5. Animals are not allowed in the bus.

6. Passengers must keep the bus clean and orderly.

7. Putra Pelangi will not be responsible for any damage or loss of personal items.

8. Departure time, bus type, and bus route can change without prior notice due to operational reasons.

PO Putra Pelangi Refund Policy

1. To cancel your ticket and ask for a refund, call Putra Pelangi at (061) 8453256 or go to Putra Pelangi head office.

2. Bring your official identification document (KTP/SIM) and Traveloka e-ticket when canceling your ticket booking.

3. The refund amount is subject to the following conditions: For cancellation within 5 hours before departure, refund amount is 20% of the ticket price. For cancellation within 12 hours before departure, refund amount is 50% of the ticket price. For cancellation within 1 day before departure, refund amount is 65% of the ticket price. For cancellation more than 1 day before departure, refund amount is 100% of the ticket price.

4. Cancellation can only be done at the latest 5 hours before departure time.

5. Collect your refund at the Putra Pelangi head office.

PO Putra Pelangi Reschedule Policy

1. To reschedule, call Putra Pelangi at (061) 8453256 or go to Putra Pelangi head office.

2. Reschedule can only be done at the latest 1 day before departure time.

3. Bring your official identification document (KTP/SIM) and Traveloka e-ticket when rescheduling.

4. Get your new ticket at the Putra Pelangi head office.

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