8,8
Very Good
From 249 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,0

Meal

8,8

Location

8,8

Service and Facilites

8,9

People often mention about The Manila Hotel
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Accessibility (1)
Staff Friendliness (1)
Ambiance (1)
Bedroom (1)
Bathroom (1)
Hotel Area (1)
In-house Restaurant (1)
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Traveler Reviews The Manila Hotel

Number of reviews per page
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40
Customer reviews
R***d
icon-origin-TRAVELOKA
10,0
/10
Reviewed 69 week(s) ago
Very helpful the stuff and the ambience was so good.
1 people find it helpful
BUI MY PHUNG
icon-origin-TRAVELOKA
9,4
/10
Reviewed 79 week(s) ago
Review The Manila Hotel: Rating: 4.5/5. The Manila Hotel adalah pengalaman luar biasa. Fasilitasnya lengkap, meskipun kekurangan akses internet di televisi. Pelayanan yang sangat baik, dan lokasinya sangat nyaman.#TheManilaHotel #HotelBintang5 #PelayananIstimewa
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GOK ASIDOHARO
icon-origin-TRAVELOKA
9,7
/10
Reviewed 99 week(s) ago
Amazing hotel. Location is perfect. One drawback is the staffs were so slow.
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Accommodation's Reply
10 Sep 2023
Dear Gok, We regret to hear of your unpleasant experience regarding our service. We are sad to hear that your recent experience did not live up to your expectations. Rest assured all your feedback and comments are duly noted and reviewed to further improve our products and services. We hope that you'll be able to give us another chance and will visit us again in the future. Stay safe and healthy!
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Cresnelle L.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 122 week(s) ago
We had a pleasant stay at the hotel. Thanks for the warm welcome.
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Accommodation's Reply
04 Apr 2023
Dear valued guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to The Manila Hotel!
Rea S.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 141 week(s) ago
Overall, staff are nice. But in the buffet area, staff tend to miss simple requests from guests like water refill. They should be more attentive.
1 people find it helpful
Alvin ChristiantoHadi
icon-origin-TRAVELOKA
6,0
/10
Reviewed 145 week(s) ago
Its hard to believe this is 5 star hotel, the room is so old and the furniture is already worn out.
1 people find it helpful
Sheana M. Z.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 188 week(s) ago
Awesome thankyou. Til next transaction. 🥰❤.
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Accommodation's Reply
06 Jan 2022
Dear Valued Guest, Thank you for taking the time in sending a review. We are glad to know that your stay was a great experience. Please check and follow our Facebook and Instagram for the latest updates and promos that you might be interested in. We are looking forward to having you again as a guest in our hotel. All the best and stay safe!
Ava Tiu
icon-origin-TRAVELOKA
8,5
/10
Reviewed 288 week(s) ago
It was a pleasant stay and they even allowed us to have late check-out. Everything went smoothly.
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Accommodation's Reply
31 Jan 2020
Dear Ava, Thank you for choosing The Manila Hotel. We are honoured that w have made your stay a comfortable and wonderful experience. We look forward to welcoming you in the near future.
Hannah J. A.
icon-Family
Family
icon-origin-TRAVELOKA
8,5
/10
Reviewed 289 week(s) ago
It was nice and the staff are very accommodating! Will surely be back!
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Accommodation's Reply
29 Jan 2020
Dear Hananah, Thank you for choosing The Manila Hotel as your home away from home. We are honoured and delighted that we have made your stay comfortable and something to look back on in the future. From the entire team at The Manila Hotel, we thank you and look forward to welcoming you again in the near future.
Michael E.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9,7
/10
Reviewed 289 week(s) ago
Thanks for the amazing experience!!!
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Accommodation's Reply
21 Jan 2020
Dear Guest, Thank you for taking the time to review our property. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you again on your next visit.
Liezl C.
icon-Family
Family
icon-origin-TRAVELOKA
10,0
/10
Reviewed 299 week(s) ago
Check-In: As always, the Executive Lounge staff was very accommodating and very friendly. Hassle-free service all the time. The Room: The Sunset Suite is one of The Manila Hotel’s prized rooms. It boasts of around 80 sqm of space with a receiving area separated by a capiz-laden door to the bedroom. The receiving area has a powder room/toilet that’s great for the use of guests when you don’t want your in-room one to be touched for privacy. Very comfortable for a relaxing stay while watching the sunset with a view of the busy port and hotel pool. The receiving room A/C was great but the one inside the room had some cooling problems. The settings didn’t quite live up to the expectations but I’m sure it’s nothing that can’t be addressed by the engineers. Food: The Manila Hotel is known for it’s delicious and well-prepared dishes. We had a family dinner at the Café Ilang Ilang and it we received great service, as always. Valet Service: Php 100 for every exit for the duration of your stay. Self-parking is complimentary when you’re an in-house guest. They have one of the friendliest and most efficient valet parking staff there is. Very well-trained, indeed! Thank you for making my post-birthday celebration meaningful and memorable during the stay. I’ll definitely be coming back.
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Cecil B.
icon-Family
Family
icon-origin-TRAVELOKA
8,8
/10
Reviewed 307 week(s) ago
We had a great stay, the buffet breakfast is awesome as usual.
1 people find it helpful
Trish V. G.
icon-Family
Family
icon-origin-TRAVELOKA
9,4
/10
Reviewed 315 week(s) ago
Our experience at the executive club was better than expected. We were practically able to eat all our meals at the lounge.
1 people find it helpful
Jesabelle A. G.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9,7
/10
Reviewed 325 week(s) ago
2nd time here! It's cheap for 5 star hotel.
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Rainier gusilatar
icon-origin-TRAVELOKA
9,4
/10
Reviewed 326 week(s) ago
Recommended hotel! Staffs are very accommodating. But the smell of manila bay quiet affect some areas of hotels.
1 people find it helpful
Jeanette C.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 328 week(s) ago
My daughter & I stayed at Manila hotel for a night because it was their venue for their graduation and our stay was great & a bit bitin. I will definitely come back to be able to try their amenities & of course the food as well.
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Christian C.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 330 week(s) ago
great to relax and enjoy! accommodating staff members!
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Anna L. S.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 331 week(s) ago
This hotel is perfect in any occassion👍👍👍 we love the place and its clean. My kids enjoy the swimming pool 💦🏊🏻‍♂️and the bathtub while watching. the staff is ok and has participated to give me a surprise gift🎁🎉🛍🎈 (flowers, cake and balloons) for my birthday. 💝
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Verani T.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 338 week(s) ago
Great hotel very close to Rizal Park and walkable distance to old Manila. Spacious lobby, friendly service and with good amenities including gym.
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Alexander D.
icon-Family
Family
icon-origin-TRAVELOKA
8,5
/10
Reviewed 343 week(s) ago
The hotel was great but one thing I've noticed is that their overall service was a bit slow. I also had to wait for like an hour before I got my other resereved room. Not the service that I was expecting from a 5 star hotel.
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