Bed had a lot of bed bugs. Front desk switched our room twice and both rooms had bed bugs. Also, Hotel smells horrible.

Greatest location! Great spacious rooms. Well equipped kitchenette! Clean, quiet, and more!

.

Clean room.

Room was cool. A little hard to reach toilet with stairs for senior, but cool to have two different rooms. Our room was facing a high traffic area and we heard loud people passing all hours of the night. Door could use soundproofing. Staff was great. Especially check-in staff. Bed was a bit too hard as well as pillow flat. Breakfast left much to be desired. You can leave bags, but, they don’t watch then. Just in a pile near the entrance. We had pickpockets try and rob us twice. I saw no reason why they wouldn’t just come in and steal bags given staff was behind a wall out of sight often. We decided to use luggage storage instead. Great area though.

Staff, room was good

We were switched to another hotel that the company owned in the area.

We stayed 3 nights in a triple room in November. Room had dated furniture and decor however was clean. Room service was great and ensured room was cleaned everyday. Room was warm though and had no air condition and reception staff asked to leave windows open. This was during cooler months so not sure how it works during summer. Decent breakfast provided.

Stuff could be a little friendlier.

Loved loved everything. The staff were great. The room was great and walking distance to the Sistine Chapel

30 seconds walk to St Marks Square

The hotel is a great location but unfortunately it is a place to be endured rather than enjoyed. The room was incredibly hot and the bathroom very smelly with no window to air it. I asked reception to turn down the heating but it didn't change. The last straw was a couple talking about bed bugs at reception. We found another 3 star hotel with friendly staff, a kettle in the room, and a great, fresh buffet breakfast. We couldn't get a refund for any of the nights but it was worth it.

Where do we start?

Staff especially dining and room are very clean and attentivel.

The room was not properly maintained. There was a broken piece of wood with a nail in it, which could have caused injury. Fortunately, I noticed it in time and did not step on it.

This was one of the worst hotel experiences we’ve ever had. The staff were extremely rude and unprofessional. When we arrived, I politely asked to see the room before check-in because I had read reviews mentioning bed bugs, and I have allergies. The young man at the front desk responded very rudely, saying, “If you have allergies, stay home! I’m not here to show rooms — this is what it is. If you don’t like it, go to the Hilton!” His attitude was completely unacceptable. All the staff were impolite, and the whole place smelled bad and felt damp — both the lobby and the room. The bathroom was unusable; when my husband took a shower, water spilled all over the floor since there was no curtain or glass divider, leaving the toilet area soaking wet. That probably explains the damp smell everywhere. Our triple room had a sofa bed that was broken, dirty, and so uncomfortable it couldn’t be used. Breakfast was terrible — very poor quality and little variety. Overall, I would never recommend this hotel to anyone.

Charming hotel very close to San Marco Square. The look is antique/classic but well preserved and clean. Bed was a bit hard but aside from that, it was a nice and convenient establishment. Service was good, although we had to put up with other tourists in front of us asking a hundred questions to the front desk attendant lol. Not the hotel's fault obviously.

A great hotel Location Location Location.

Fantastic hotel in a great location. So elegant in the heart of the city.

Old building but good location