Overall Ratings & Reviews University Arms, Autograph Collection

Lovely hotel with excellent staff. Appreciated the complementary walking tour with guide Tony.

Nice location next to the park. Cambridge is small so the main hotels are all close. Room was big but finishes a bit worn. Shower was nice size. Breakfast was nice

Modern central location with the river about a 15m walk away. Comfy beds, and quiet in a high room. Breakfast at £25pp is expensive for hot buffet, and doesn't include cooked items on menu which are a further £13 or so. Limited parking on site at £40/day, or within 7 min walk across the green at around £25/day (EV chargers here).

This is a first class hotel, beautifully designed and with superbly comfortable beds. The staff are uniformly helpful. We have stayed several times and look forward to coming back - it's a wonderful treat.

The University Arms is truly a fabulous experience. For us the staff were attentive and friendly. Alway available to help. The breakfast experience was the one of the best. The staff have a great team spirit to watch.

It used to be a very nice hotel with an outstanding breakfast buffet and service. The second time I went it was not the same and the 3rd time now, I’d rather go somewhere else !

Excellent service, spotless, spacious room, great food. Close to amenities. Highly recommend.

Although the hotel was welcoming we were disappointed about some minor things. In our room 431 the bathroom door had water damage to the bottom causing it to swell and paint to peel. The toilet flush was not working well. The left hand bedside light was not working. Only two teabags and one portion of milk for tea in the room. All of which was a shame for the money we paid.

We had a lovely stay. The room was lovely, clean & comfortable. The staff were very friendly and helpful.

A very comfortable stay. The staff are very helpful and friendly. Great location for seeing everything.

Breakfast is very bad value. Streaky bacon is only the first of many issues. WiFi slow and blocks some VPNs. Low water pressure. One lift broken, the other enraging. Staff are great and if you can get over the unnaturally long pillows the beds pretty comfortable too. Apparently charged me a tenner to upgrade my room without checking with me first. Typically vexing hotel TV.

Good hotel, very helpful staff, reasonable location 10-13 minute walk from the center of town and the Backs. Didn’t try the restaurants or bar.

Was the manager "working from home", we wondered? To list but a few points: The shower was jammed on cold; the basin plug didn't work; there was just enough milk for a cuppa at teatime or a coffee in the morning but not both (a cunning ploy to drum up charges for room service, perhaps?); the room was cold and smelled of damp; the main lamp didn't work; nearby plumbing was noisy all night; the carpets were badly-fitted and frayed; only coco-pops and bran flakes were available at breakfast - everything else having run out by 09:30; the cooked breakfast was either dried-out (mushrooms), finished (eggs), soggy (hash browns) or cold (baked beans); tables were filthy and uncleared; cutlery, when it eventually came, had to be sent back as it too was filthy and my fork still gooey with somebody eles's food; we had to queue both to check in and check out; the pillows were like bricks; no turn-down service was provided; etc. etc. An irritatingly over-priced and utterly underwhelming visit. A 10 minute walk to the nearest parking didn't help either.

Stayed here for a friend’s birthday celebration, rooms great, service in the cocktail bar was very slow. And not being able to be served at the bar, only table service was a pain.

A great place to celebrate my 60th birthday. The staff were friendly and very helpful. We simply had a perfect time and will be back soon

Initially allocated a rather drab room with badly stained/damaged carpet - unacceptable as the hotel was not fully booked. On contacting reception about this, we were kindly moved to a much nicer room with a park view. Enjoyed the underfloor heating in the bathroom, quality bedding and windows that you can open to let in fresh air. Missed having a bathtub as most rooms only have a shower. Cleaning could be improved as the chaise was stained - rather off-putting. Overall a nice stay in beautiful Cambridge

The hotel is good, but the rooms could use some renovation. Staff were fabulous.

Our second stay here recently and, honestly, it's a superb hotel. The staff are well-trained and uniformly excellent, the rooms are beautiful, recently refurbed, with wonderful beds and gorgeous bathrooms. We can't fault it and look forward to our next visit.

Great location, very friendly staff everywhere, excellent breakfast with plenty of gluten-free options that we weren't expecting. Nice Krups coffee machine in room and small fridge, lovely shower. A few niggles with the facilities - bathroom vent did not extract quickly when steamy - there was a switch outside the bathroom which did nothing. One of the bedside lamps did not work at all. Youtube showed on TV as an option but did not work. There weren't many TV channels either, you could get a lot more with standard Freeview. Would recommend to others as a lovely historic building in the centre of town, it smells amazing and we slept amazingly.

The hotel itself is lovely, well decorated and comfortable. The service however was quite poor. The staff allocation was very odd - check in took ages because there was only one person on the desk, and there was only one bartender making drinks on a very busy evening - it took nearly half an hour to get two drinks. Not what you would expect from a luxury hotel, and no apologies.