We were notified that the suite was unavailable due to a maintenance issue. We were downgraded but there was no offer of a refund of the price difference let alone any compensation for spoiling our anniversary. I had been in touch with the hotel to request a particular room with a view of the church across the Thames. I was assured that the suite I had booked had this view but it transpired it actually looked onto a courtyard. It took 3 emails to get an answer that was wrong. We were given a piece of cake for our anniversary instead of the individual shortbread biscuits we got the second night. I have never seen such small bottles of shampoo etc. On the first morning there was no hot water as the boiler had broken. There is obviously a problem with maintenance here. The shabby room looks grubby and desperately needs a lick of paint - more carefully applied than last time. The plus points - the view (although we didn't get the church); the staff at breakfast; and Sindhu, Atul Kochar's wonderful Indian restaurant

Needs a little tlc. Lovely position on the river Choice of restaurants was nice . Attentive staff.

Hugely disappointing hotel…understaffed, tired, shabby and dirty. Manager not contactable and didn’t return calls. Stay somewhere else, this is not the Compleat Angler that it was.

Fabulous location, just a bit tired as a property

The accessible room is not suitable for a disabled person in a wheelchair- just a few tweaks to the bathroom would make such a difference eg a raised toilet with drop down bars and a walk in shower.

Another great stay at the Compleat Angler. The Windor Suite is exquisite and always our choice.

The restaurant was really nice for dinner and the view is great. The carpet in the room had a ton of stains, they never came to service the room. We ordered the room service breakfast and it was terrible. Eggs not cooked, coffee press didn’t have a filter so the coffee granules were in the coffee. One slice of bacon for two people and very expensive.

Excellent clean room and excellent check in. Helpful staff, good parking and good location.

The breakfast was lovely, sat overlooking the river, service was polite and prompt. The room we had overlooked the weir and was spaceous. It was clean except for a glass

views, outside seating area and breakfast

The girl on reception when checking in was really helpful and easily the best staff member we encountered. After that, things were very average. The room looked tired an in need of some love as it had stains on the carpet and felt flat in colour. Breakfast was very poor service, with only 4 tables to serve the 2 staff struggled to offer any level of service. If you throw in how much they charge per room, this is definitely a hotel trading on location and historical levels of quality. Not worth the money and there’s better places nearby for less

The hotel is not only showing some obvious wear in both the rooms (furnishings) and public areas (corridors/lifts etc.) but particularly could have been improved by simply paying attention. Outside lawn bar areas/furniture are not even being wiped down and this is a highlight area for this hotel. Rooms are not made up in a timely manner 3:45 in the afternoon seems rather late for any room not to mention a suite you want to enjoy time in. Staff comments were less than helpful. This was a 4 day stay and a bit disappointing.

Excellent

Excellent location but disappointingly no more than a 3*. Room decor and furniture very tired. Whole property needs redecoration and carpets throughout. Completely empty minibar and no drinking water in the room. We were sent a message prior to check in from the hotel offering us a room upgrade but wanting to charge us extra if we accepted it. Surely if there were rooms of a better standard unoccupied would it not be a prudent move to offer those to guests paying 4* prices.

No toiletries in the room shower gel etc Evening meal was nice Breakfast was average Bed was ok Bar ran out of beer I was drinking had to change Staff were good Overall I felt very underwelmed by the place

Nice time overall. Disappointed there was no hot water Saturday night & that we didn’t get robes as stated we would in the deluxe rooms. Also toiletries very sparse had to ask for soap. Was thankful we upgraded the room for our parents as their room was lovely. Fabulous view. Staff were delightful but think they could do with more as not enough of them to provide the service you would expect ( isn’t their fault just not enough of them) Breakfast was lovely and we were very grateful for the later checkout.

The hotel has an excellent location but is really tired and dated. The hot water didn't work one day (was fixed quite quickly) and the normal pressure was just terrible in the shower. Just don't think it has had much money spent on it so feels really tired but is a beautiful old building and bet the outside space in the summar is amazing! They defaut "don't clean" for rooms so you do have to ask, which is no problem as we asked and they cleaned just doesn't feel the kind of standard you would expect for the hotel. Breakfast seemed pretty chaotic on some days. Staff were mega friendly.

Breakfast was ok bar ran out of drinks I expected a hotel of this stature to be able to supply basic things like shower gels hand soap but they were not in the room The staff were very good Overall I felt very underweamled

I’ve stayed here many times before and was sadly disappointed this time. On arrival the receptionist was offhand verging on rude. There was a kettle in my room but no base with a plug. No shower gel in the bathroom and no hot water this morning. My room was near a generator (I realise this is just bad luck of course) so I got very little sleep. Overall the experience was very below par I’m afraid….

Idyllic setting on the Thames. Lovely hotel and standard room big with very comfortable beds.