Location excellent, room and facilities inc. spa very nice. All staff were great, particularly Olivia and Lynsey in the spa and Kacey in the bar and Jess in the restaurant. Will definitely go again x

Food is terrible it’s all frozen reheated and still served cold breakfast is left out all morning stone cold and even the coffees come cold tried to complain asked to cancel the breakfast for next day and said can’t refund us so paid for breakfast and never ate it … got carbonara and was just bacon and cheese pasta was bland it was terrible and I never ever complain but this is beyond a joke

Staff were helpful as at first we were given a room with just a shower, we asked for a room with a bath and were given one. However the water was lukewarm and even after running it for 10 minutes it never got any warmer so there was no point having a bath. Also no heating in the room apart from a small portable heater that had been put in obviously to replace the central heating. Not ideal. Breakfast was average, sausage and bacon was overcooked and hash browns on the hotplates were nearly cold.

A relaxing night with the most comfy bed. Shall return

We used this as a base for the Chester Ultra Marathon, great location, friendly staff and lovely rooms. Pool, Hottub and Sauna on Sunday we a great end to a great weekend

The bathroom had mould around the taps and edge of the bath growing, the spa changing rooms were neglected and the tv in the room is out dated. Also the gym equipment is not maintained, its falling apart and making ridiculous noises.

Wonderful stay thank you

Staff were very nice but the arrival registration at 3pm was very slow due to large line of customers. Room very nice, upgrade but looking out onto a wall and air conditioner yard. Not very happy with that. Website showed gardens. Also lighting very dull.

The room was spacious, but it’s clearly in need of some TLC. There was an excessive build-up of mould in the bathroom, which is unacceptable, and the beds were very hard and uncomfortable. Breakfast was poor quality, and despite the advertised 3pm check-in, our room wasn’t ready until 4pm. We stayed here a few years ago and it was good then, with real personality and attention to detail. Unfortunately, it feels like that’s now been lost. Perhaps it’s time the hotel reconsidered calling itself a four-star establishment.

Good provision for our dog.

We landed from Manchester so thought we book a nice hot tub so we reached hotel very late around 10pm so thought go to hot tub early morning we waited for staff for a while then finally got to the tub and it wasn’t working. If I knew this would have gone straight home not wasted money on a hotel. It was a crso service for a five star hotel so no wouldn’t recommend to anyone

Clean room & amenities fantastic!!

room was lovely apart from smelt of smoke when we entered.empty can on balcony full of cigarette ends.pool freezing,no jacuzzi or steam room.These facilities were one reason we booked the hotel.constant noise all night from outside our room actually made for the worst nights sleep id had in any hotel

Nice gym and Spa, rooms clean and spacious

Gym good, staff good, setting good, room good. Evening food - very overpriced for the quality delivered. 2 warmish ( I suspect microwaved) satay sticks with side sauce, the smallest and worst medium sirloin (overcooked) I’ve ever had with a few oven chips 1/2 tomato on a mushroom & 2 beers £64. A huge let down. Would not return - there’s too many similar and better options available.

We had room 40, which was extremely spacious and well appointed, and very clean. The bathroom was equally well appointed, but I have one small issue with bath/shower units, that is the very nature of the slopping floor of the actual bath makes them difficult to keep your feet, particularly when getting out after a shower when both feet and the bath surface are wet. One hand definitely needs to be keeping a tight hold of the wall mounted grab handle to prevent a fall.

Room was very basic (junior suite) door handle falling off inside,poor state of repair in the room Empty bottle on the balcony, got an upgrade to suite but not much better tiles in bathroom loose Noise from bat cellar got to sleep at 4 am Should have stayed at a travel lodge or similar Never again !! No fires lit , cold no soul

Bed/ mattress needs replacing due to wear and dents/ dips where people have slept and worn grooves into the mattress. Both sides, specifically room 12 (stayed previously) and 17 (last night) - although other rooms are similar unfortunately as I have stayed before and had the same issue. Feedback provided previously with no response/ acknowledgement received. Also no hairdryer in the room.

Lovely stay and great staff, we had one of the suites which didn’t disappoint! The only complaints I would have is the spa jacuzzi out of use and very tough sleeping pillows!

.