Overall Ratings & Reviews Iberostar Heritage Grand Mencey

I loved the service, the cleanliness and the amenities in this hotel. The turtle pool is delightful!

Room was nice but definitely not 5star.

Grand old building completely updated.

Great! Superb location. Easy walk to shops & restaurants & Marina. Comfortable beds. Spacious bathroom. Overall a very nice place to stay

We enjoyed our stay. We ate at the breakfast buffet twice and the evening dinner buffet once. The selections were great and the food was very good. The only drawback to me was the push from the hotel to upsell. First the room, then the spa and then a later checkout.

Very friendly and helpful staff, most spoke very good English too. Food excellent

My favourite hotel in the world!

Great hotel! Best in Santa Cruz. Conveniently located and great service

Das Hotel ist ein grosses, ehrwürdiges Gebäude mit Balkonen auf den schönen Garten und Pool. Schwimmen im Spa kostet für 1.5 Std. zusätzlich 20 Euros. Das Frühstück ist empfehlenswert. Die Einrichtung des Zimmers ist nicht sehr modern. Die Holzläden kann man nicht ganz öffnen, deshalb ist es im Zimmer etwas dunkel. Die Beleuchtung ist knapp. Das Hotel ist nah bei einem Park etwas oberhalb von der Einkaufsstrasse und mit Bushaltestelle. Das Auto parkt man am besten in der Tiefgarage für 12 Euros pro Tag, Parkplätze findet man ausserhalb keine. Es gab keinen Willkommensdrink oder Früchte im Zimmer wie in andern 5* Hotels. Für 2-3 Nächte ok, aber ich bevorzuge ein 4*Iberostarhotel in Strandnähe.

Hotel Mencey is the best option in Sta Cruz. Great service and convenient overall facilities including gym, spa and padel courts. I'm a frequent client. Highly recommend.

Great

La habitación empieza a estar desfasada. Poco en bufes no hay cargadores de USB, realmente tuve que desconectar nevera para poder conectar el portátil. Para un hotel de 5 estrellas no había ni cepillo de dientes, maquinilla de afeitar, tuve que pedirlo dos veces para que finalmente me llegará. Habitación poco luminosa.

The view from the room was of the ocean, everything was clean, and the pool was good.

Service and facilities were fantastic! Everyone was friendly, helpful and courteous! Room was lovely and spacious. Our room had a view of the garden and turtle pond. The breakfast buffet had a large variety of food and beverage options. We really enjoyed our stay.

It was a great stay. For sure we’ll come back

This is a really good 5 star hotel at a very affordable price. We would definitely book again.

I liked how convenient the hotel is to restaurants and shopping. .

A great hotel, but not a 5 star. Staff service was intermittent, particularly in the restaurant at breakfast and dinner. One dinner was excellent, the next, the fish was over cooked and too salty. Could have been so much better

Beautiful hotel, excellent service and good food

Great hotel. Easy check in, nice part of town, nice park next door, comfy beds, wonderful food, lovely staff. Would return in an instant.