Overall Ratings & Reviews Hôtel Le Donjon - Coeur de la Cité Médiévale

EL HOTEL ESTA LOCALIZADO DENTO DE LA CIUDAD ANTIGUA, TIENE UNA UBICACION PRIVILEGIADA. AL LLEGAR HAY QUE LOCALIZAR EL ESTACIONAMIENTO DEL ELLOS Y VAN POR TI AHI, ESO FACILITA MUCHO PORQUE SOLO ELLOS TIENEN ACCESO HASTA EL HOTEL

Hotel was great; had lots of character, location was great, excellent breakfast, a comfortable room, and great service overall Our room was a little toasty at night and we would have loved a more effective air con unit. That was our only con.

Staff were lovely and the hotel is nice & central. However room a bit old - we had a ‘deluxe’ room which looked nothing like the pictures; they likely have a range in this category and the one we had was very basic. Lack of amenities such as conditioner and the shampoo had run out & wasnt refilled. Didn’t feel like a 4 star. Lobby area and entrance however were lovely.

This hotel was very fun in that it was located within the walls of Carcasonne. The many tourists disappeared in the evening and the town became quiet and beautiful!

Great location in the castle of Carcassonne. Enjoyed the morning and evening when the day tourist are few. Wonderful breakfast and the rooms were very good. Staff were very friendly and helpful. I would highly recommend staying in this hotel!

Best location, beautiful hotel. The staff were very friendly. Great to have the check out late, so you can explore the area further. I would love to be back!

Highly recommend this hotel

We loved having parking and transportation to the hotel available …the amazing ancient city and refurbished old-style European hotel was perfect and fitting for the incredible site we were in the center of .

Very happy with this very well located hotel

This is a quaint boutique hotel in a great location in the walled city. The staff were kind and the room was nice

Loved Carcasonne. Hotel room was up many many stairs so for elderly it was not a reasonable choice. The village was amazing, restaurants excellent and the hotel was charming.

We had booked a superior room, but they placed us in a standard room instead—smaller, with only one window overlooking the garden and no terrace, despite what was advertised on their website. My daughter had experienced the same issue before. This is truly dishonest management with questionable practices. I strongly advise against staying here.

The people were really nice and there was an amazing courtyard leading up to the room. The bed was also really nice.

The Hotel Le Donjon is one of the most unique places I've ever stayed. It was a great experience. From our room we could see the Chateau Comtal, the castle of Carcassonne. The hotel is right in the middle of La Cite Medievale, near the Aude Gate. The staff was very helpful and accomodating. The room was spacious and the beds were comfortable. It was great staying in the walled city. We could bring our purchases back to the room easily. The hotel also has a secured parking lot that it shares with the nearby Hotel de La Cite. We would definitely stay here again and request the same room!

Mauvaise experience, tres decue par la prise en charge au parking en pleine nuit avec le froid. Le chauffeur a pris nos bagages à 24e le parking ! Mais nous a à peine montrer le chemin pour se rendre à pieds à l’hôtel !! Bienvenue... La chambre superieure une cata... j’ai volontairement pris une catégorie au-dessus de la standard mais on est très loin d’un 4 etoiles. Si vous avez l’habitude de voyager et de faire des hotels alors soyons francs, c’est entre 2 et 3 etoiles! Moquette sale, salle de bain en plastique digne d'une categorie 2*, qui doit absolument être refaite! On a du reclamer gel douche car contenant vide (évidement 1ere douche au shampoing, quasi vide aussi), quémander des mouchoirs, il n’en restait que 2 (ce sont des choses qui se verifient avant de proposer la chambre aux clients....), brosse des toilettes degueulasse, pas de bouteille d’eau d’accueil, pas de machine à café et mini bar (pourtant indiqués dans la réservation). J’ai précisé avoir un petit chien, supplément oui volontiers mais zero gamelle ou autre (contrairement à d'autres hôtels qui ont très souvent une attention vu le prix supplément que ça coute...!). Le seul point postif c’est l’emplacement de l’hotel en pleine cité médiévale mais parking mal indiqué (non informé sur la réservation ou tout bonnement sur google). Je déconseille fortement!

For a clean and safe budget friendly option. Incredible value. Great for women traveling solo.

Hôtel avec un emplacement idéal dans la Cité. Le personnel du parking, du service petit déjeuner et celui de la réception sont tous irréprochables. La suite mériterait un petit rafraichissement. Excellent petit déjeuner.

Loved being inside the castle walls. Very walkable. Lovely old, and I mean hundreds of years old, hotel. Staff was very nice.

Loved it's quirkiness and feel of being in an old castle area.

Fantastic stay. Couldnt have been better. Staff lovley and friendly. Great location. Breakfast 5 star