This is a great location hotel but you have to pay for the view. Overall it is worth it.

Hotel overall extremely clean modern. Room clean. Water definitely Hot. Rain shower unexpected plus.

Clean room. Perfect location! Staff was so nice and helpful. Would stay here again. Great for kids

No complaints

Did not visit laundry service

Edna at the buffet was excellent. Very nice and made the best eggs!

Everything was amazing the staff was so helpful the hotel and room was clean

Clean overall and good experience

Great hotel for families, no complaints besides parking

The fridge was small and not working well. Everything is overpriced even the fast food

Therebwere some hidden charges we were not aware. Property fee was additional that we got to know only after check out

The AC didn't work. It was so warm that you couldn't sleep all night

We stayed for 2 nights in a garden view room on the 7th floor. The view was gorgeous and I feel we got the best of water, garden and city views. With Clifton hill right below, everything was walking distance and so convenient. The room was clean and comfortable and they provided a nice crib for our baby. The water pressure was strong and the bathroom had ample countertop space. Only thing was the washroom vent started to leak heavily on top of the toilet and even caused a water bubble in the ceiling. Maintenance came but said it was normal from AC drainage…and they didn’t do anything. Another issue was front desk and housekeeping were impossible to reach by phone. Otherwise, everything else was perfect for a quick weekend getaway

I had a very disappointing experience at Sheraton Fallsview Hotel. We were initially assigned a room on the 3rd floor, and despite requesting a higher floor, both the reception staff and manager were quite reluctant and insisted that nothing else was available. However, upon entering the room, we were shocked to find that it had not been properly cleaned. Even worse, the fridge still contained food left behind by a previous guest — completely unacceptable for a property of this standard. After raising the issue with housekeeping, we were suddenly “upgraded” to the same category of room but on a higher floor — which clearly contradicted what the front desk manager had told us earlier about availability. To make matters worse, there was no air conditioning in the room. We were informed that due to the building’s system, it operates on either heating or cooling depending on the season, and since it was spring, the AC had not yet been turned on. Instead, we were given a fan for the night. It’s hard to justify paying premium rates for a supposed 4-star hotel that lacks basic cleanliness, proper climate control, and courteous customer service. Overall, a very frustrating and disappointing stay.

The rooms were clean and location excellent. Grand Buffet for breakfast was awesome. Staff was great! The hotel (of which weve stayed at 10+ times) suited our needs but the room this time had paper thin walls and we got NO sleep. We were on floor 2 american fallsview. Things like street sweeppers and parties at bars below were making so much noise we could hear all night. People yelling in the halls coming back to the hotel and going to and from the gym all night was so incredibly loud. To add to that we could actually hear the treadmill and weights in the gym (on the same floor across the hall!) If we stay here again we would have to ensure a higher floor room to hopefully help as we didnt have this issue previously.

The sheets not clean l see some blood it clean but clean good

The perfect great view

Great place great location. Love it there

Staff was very helpful and hospitable. We enjoyed our stay!

Everything was nice and looks like they renovated the hotel.The only thing I miss was the pool with hot tub that wasn't open due to the weather.