Overall Ratings & Reviews The Moat House

Beautiful setting with the canal and lake surrounding the property. Staff were friendly, parking was easy and check-in was painless. Our room was functional, if a little dated but had a strong musty smell which wasn't very pleasant. We only stayed for one night, but slept well as it was quiet and the bed was comfortable. Breakfast was good, and the food overall was decent.

Fabulous overnight stay on the way home from the Lake District. Incredibly helpful and friendly staff, great food and luxurious surroundings

Stunning location. Peaceful setting. Quality accommodation with very comfortable spacious rooms. Would recommend the bar / lounge for food and drinks. Breakfast excellent also with a variety of hot and cold dishes. Excellent service throughout my stay.

From check-in to checkout, the customer service was nothing short of exceptional. Every team member—from reception to the bar and restaurant staff—was warm, attentive, and genuinely helpful. The breakfast team went above and beyond, making mornings a real treat. Our room was incredible, with a stunning view of canal boats drifting by—an idyllic touch that made the stay even more special. We dined at the à la carte restaurant and were absolutely blown away. The meal was, without exaggeration, one of the best any of us have ever had. The four of us were dumbfounded by the quality, presentation, and attentive service. Simply delicious and unforgettable. Breakfast was equally impressive—fresh, flavorful, and served with genuine care. The beautiful surroundings added even more charm, with scenic walks around the ponds and canals creating a perfect countryside escape. We can’t wait to return. A truly memorable experience from start to finish

As always fantastic. Thank you each and everyone... the perfect stop over on the way to Plymouth for the ferry to Spain. Ser you again.

It is a beautiful hotel, set in beautiful grounds on the canal. The reception checking in couldn’t have been more helpful. I ate in the bar the evening of my stay. I enjoyed my meal and the service was friendly and timely. My to negative comments were: 1. My room didn’t feel as luxurious as I had hoped and my bathroom was designed for a wheelchair user, it had a low basin and felt more like a hospital shower room. 2. Breakfast. I was leaving early Sunday morning and had called the hotel to enquire about breakfast. I was told there was no breakfast for me. I then sent a message and was told that a continental breakfast would be available. I thought I’d be going to the restaurant to have this breakfast with coffee and tea etc. instead I was provided with a takeaway breakfast bag, which consisted of orange juice, a big no no for a diabetic, but of course no dietary requirements were considered. An apple, banana, a yoghurt and a warm croissant. This croissant was a nice touch, but no butter or jam, just a dry croissant! I did get some jam eventually, but the whole breakfast thing was really disappointing.

The hotel is set in beautiful grounds. We stayed in room 119, it was beautifully decorated. I just wish that you could turn a light/lamp to really bright to make reading a book easier. The walls are thin, you can hear everything!! That being said i would stay here again.

The most liked was the whole of the Moat house house experience was the professional staff with excellent customer service skills. The excellent cleanliness of the whole hotel and grounds . Great dinning and food options available. A first class experience throughout the stay

Disappointed with mobility facilities. Booked restaurant for the Sunday night for a family reunion but when we arrived were told the restaurant was closed Sunday and Monday. No quiet relaxing area due to library being used Saturday and Sunday Definitely not 4 star. Staff friendly and helpful.

Most positive aspect of the hotel was the staff who were outstanding in every area of the hotel including reception, bar and restaurant. The rooms were a bit dated but in good condition, mattress was not the best. Food quality was good and both food and drink decent value. The location is really nice with a lake at the front and a canal to the back. Overall very pleased and would certainly stay again.

Fabulous hotel, food and gardens.

This was an absolutely amazing and perfect stay for the weekend. They are dog friendly and their hospitality is second to none, thank you team at Moat House. We will look forward to seeing you again soon. Kindest regards, Amit

Location and rela

Had a nice stay. Natural surroundings. Close to motorway and easy access. Will recommend.

Everything was perfect. So perfect, on our return journey back to Spain we are changing our booking from a different hotel to stay another night at The Moat House. Fantastic, thank you. P.s. The Restaurant is fabulous along with all of the staff. Thank you

2nd stay at this lovely hotel, lin its beautiful location. Good in restaurant is delicious. Staff all lovely friendly and helpful

Perfect location, just off the M6 for travelling further north. We only stayed 1 night but the service was excellent and a lovely area to walk the canal which was close by. The bar was lovely, meals excellent along with the staff. And perfect if you have a dog with you. Just can’t fault it

The staff in the bar were very helpful, Receptionist was not too pleasant at check in. Nice relaxing hotel with good food.

Really nice stay, very friendy staff. Location nice

We have stayed at the Moat House several times, and always eaten in the restaurant. We have always found the rooms to be spacious, clean and comfortable, and the food in the restaurant, both evening meals and breakfast very good.