I stayed with my family at the SENS hotel and we had two rooms. My room had a broken shower, the main door latch was broken, the bed was sinking in. So I went to the reception and asked for a new room. The reaction I got was absolutely terrible. The guy at the front desk kept telling me that he cannot move me to a new room because the hotel was completely full. After me repeatedly telling him it’s a safety concern, he kept reiterating that he can’t help and that I needed to wait for his manager. When I asked if there are no vacant rooms how exactly will the manager help, he started smirking. I have never met such a rude receptionist before. Fortunately the other lady (his coworker) stepped in and helped me eventually and gave me another room. So very thankful for that. The room where my parents were staying, the AC kept having issues to the point that it was hot and uncomfortable. But when I reported about this, the lady at the night shift was very helpful and moved us to another room. To top this, while I was checking out, the receptionist told me that there was a $115 restaurant charge along with the parking for my room. I clarified repeatedly that I had not used the restaurant and the charges could be from the previous occupant since my room was changed. I was promised that the charges would be removed, but I was still charged for it at a later date which I had to call in to report. Still waiting on the refund. Don’t stay here as it’s nothing like a 4 star hotel!

Personnel très gentil , stationnement valet facile et hôtel très bien situé

Chic hotel, great restaurant and bar.

Rooms are a great size, bathroom is small, the lobby bar area was always closed even to enjoy a works space or afternoon coffee

Personnel courtois et serviable. Valet parking cher mais apprécié.

Great location and beautiful renovated rooms with a very comfortable bed! We live staying at Sens Hotel every time we come to Mtl.

The SENS was the perfect spot for our group. We walked everywhere. It’s close to Eaton Center so we walked and close to great restaurants. We also walked to Old Montreal. We took an Uber back as we were tired.

Hotel was amazing, parking is only valet and the breakfast isn’t worth it but there’s a breakfast place nearby which is perfect. Will definitely come back

The staff were incredible!

Overall a great stay. Good location easily walkable to a number of areas. The only issue we had was cold water two mornings for the shower. The water never got warm. Addressed it to front desk staff bit remained unresolved.

This is a very ordinary hotel The bed was comfortable That’s ut

Parking was expensive and the valet was slow. The air conditioning was intermittent at best. Otherwise the stay was great! The location was very convenient.

So disappointed, do not recommend:( We've actually been to this hotel before and it was great. It checked all the boxes for a weekend getaway vibe. I reserved 8 months in advance. I even received reminders from the hotel the week prior. We got there around 7 pm on a Friday night in a complete downpour. Upon arrival we were told they were overbooked by a third party and that they had switched us to Chateau Versailles across the street. We had pre-paid and were led to believe that we had no choice and it was not refundable. (We ended up staying at the Chateau Versailles because double paying was not an option for us, and finding a hotel room at 7 pm on a Friday after a four hour drive would have been ridiculous). Our fun hotel getaway ended up at a hotel with wall to wall carpet, no elevators (we ended up on the top floor), a bathroom the size of a closet with a shower curtain and no fan, AC that was non existent and no kitchen area. No parking either, so it was a 2 block trek in the rain with our suitcases from a public parking garage. The Chateau Versailles is a historical building and there are litteral pictures of nuns on the walls. The hotel is not bad, just definitely not what I chose and what I would have opted to spend my money on. Very bad costumer service from SENS Hotel. When we got there the restaurant near the lobby was closed for a private event and I suspect that they kicked everyone out that had existing reservations for that group.

The room was very clean and the staff were very accommodating. However the room was tired and needed renovated in places. Room was spacious and bright. However only 1 lounge chair and no table, air conditioning very noisy and lack of storage for clothes.

Our King room as spacious and spotless. The staff went above and beyond to suggest accessible transport, arrange a taxi, recommend restaurants and sent treats to our room with a lovely card for my husband’s birthday!

Super staff. But thé hotel needs a bit of care — peeling paint, wallpaper…. We also found the beds too soft for our liking. Great location with proximity to hospital though. And the in/out privileges for our car was really helpful.

I enjoyed my say here! The staff were very nice. The room itself was clean and spacious. I couldn’t figure out the thermostat (that’s on me, not on them) so I found the room got a bit stuffy without the fan on. The hotel is also very well located! You can see the metro from the corner of the street the hotel is on, it’s so close. If you have mobility issues you might have trouble walking up to the hotel from the metro because that street is inclined. It’s also located on a really nice street that isn’t too loud, but still pretty central to things that you could take a nice walk to if you didn’t feel like taking the metro. I reccomend Pizza Rosie around the corner for a slice!

Nice hotel. Good location.. close to metro. Comfortable room / bed

For a five night stay, they failed to remake the room twice, even after complaining the first time. Also had to switch rooms — the “double” beds were child-sized and too short for adults. (I am 5’5” and the bed was too short.). We complained about the service situation and the staff couldn’t care less. No accommodations whatsoever.

Giovanni the restaurant owner was great. The staff was very good