Instalaciones, personal y comida excelentes.

clean room

I have to say that the hotel is about to close for remodeling. I wish I knew that before going there because yes, it needs to be renovated (especially rooms and bathrooms). It was disappointing at the beginning and tried to get a room upgrade but they said they were only doing 50% of occupancy and all available rooms with better conditions were booked. (This bc they are getting ready to close for renovations). Another disappointment was the beach conditions. We picked this hotel bc of the width of the beach, but unfortunately water was brown due to the sargazo problem affecting surroundings. We couldn’t use the beach at all. However, Hotel is very clean as you see staff all day taking care of every little space. Staff members are so friendly, courteous and attentive that they made us feel welcomed at all times. From the restaurants Francico, Ian, Jorge, I may not remember all their names, but they are all 5 star service. Food was okey, I was expecting a little bit more tasteful food as I always had good food experience in Mexico but it was okey for an All-Inclusive. As I mentioned to Carlos (activities mgr), who was also very friendly, any disappointment ended up being neutralized by the attention and good service. I hope renovations make this hotel have better rooms and amenities and also hope they find a way to ensure people xan enjoy the beach (not the horrible wall that the neighbor hotel built wich ruins the nature feeling of the beach).

Room was clean, staff were very nice, Ocean view was great!

Terrible beach with rocks and tons of seaweed and dark brown water not inviting at all and terrible poor wifi

Hotel room, dining room and swimming area were very clean.

Perfect stay

Todo bien , lo único para considerar es la distribución del espacio, si vas con niños estarás en la alberca de niños y esa no tiene vista al mar, está casi escondida Muchas veces las actividades para los niños no se llevaban a cabo pero de ahí en más todo excelente La playa muy bonita, todo muy limpio y el buffet muy variado y rico, y el personal muy amable y atento en todo momento

The hotel is smaller than other hotels in the area, less restaurants and the buffet has very limited choices, the hotel is not sound proof so we could hear people from upstairs having s@x

Buffet variety is limited, I guess was because hotel was not full and need to limit options. I did not see many typical local food, but it was Ok. Make sure you select private airport to hotel option, otherwise you might end waiting long time for other travelers to clear customs and migration at the airport.

the rooms were clean and had AC! the food was very good so were the drinks! the staff was absolutely amazing such nice people! nothing bad to say about this place!

Food variety on buffet

Greatest vacation ever. Staff were amazing always helping me out and answering questions that I had. I loved the activities that they have (everyday is something different at 9pm). Went with my daughter alone and i felt safe, really recommend visiting it.

The hotel was nice overall. We were happy with our room and the staff were very helpful and friendly. Everyone was great with our kids. The adult pool seemed much nicer than the family pool, so it was disappointing that it was adult only. The beach/water was unusable due to heavy sargassum. The day beds near the beach/pool were very nice. The kids activities seemed great for younger children but were not as appealing to my 9 and 11 year olds. The hotel and rooms were nice and we found the food to be good - we liked the freshly made items at the buffet grill area and enjoyed the Fish House restaurant. It did rain once and the roof of the buffet building had several leaks. We had a very nice stay but would likely not stay here again - primarily due to the sargassum which is not the hotel's fault.

The property is dated, not what I was expecting for a Melia. However they are in the process of renovating the hotel. The one problem for me was that there is only 1 restaurant (buffet) and 1 a la carte (fish) which have AC. The buffet restaurant always felt warm, they needed to adjust the temperature. The Mexican restaurant was outdoors, which in June made it very hot. The hotel is small, since they are renovating, I would suggest 1 more indoors restaurant. The spa was ok, just one room, no steam room or anything like it. Gym was incredibly dated.

Great experience. Will be coming back!

Just wonderful staff, happy and willing to help guests. They go above and beyond to make you feel good.

The hotel is ok. Needs to change lot of things. The variety of the food needs to improve, the options provided are not too good or famous mexican dishes as expected. The night shows are ok, however the DJ was a disappointment. They need to do more activities at the pool, specially for kids,teenagers. When it comes to reservations at their 2 special restaurants, you can only do 1 reservation per stay, unless you stay more than 5 nights, you can do 2 reservations. The food at the seafood restaurant was really good. I also feel they need more snacks during the day. Coffee shop should be open longer, most people like to drink coffee during the day. Rooms,amenities, are great

This resort is in a great location. Overall is very clean, staff is amazing, and entertainment was a lot of fun. My family found the food to be very good.

After many other hotel bars giving me a blank look when I asked for a cocktail, the guy at Melia made me Godfather and a Boulevardier one night. Perfection.