Does Zel Cozumel provide parking?

Yes, Zel Cozumel provides parking. Please confirm details directly with the hotel.

What do past guests say about Zel Cozumel?

Zel Cozumel is well-known for its Service and Facilites, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Zel Cozumel

Name: Zel Cozumel
Address: Carretera Costera Norte KM 5.8, Cozumel, Estado de Quintana Roo, Mexico, 77600, Carretera Costera Norte KM 5.8, Estado de Quintana Roo, 77600, Mexico
Rating: 8.6

Resorts

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8,6

/10

Very Good

1.015 reviews

What Guests Say About Their Stay

Amy-Lee

10,0

/ 10

the rooms were clean and had AC! the food was very good so were the drinks! the staff was absolutely amazing such nice people! nothing bad to say about this place!

Jessica

10,0

/ 10

Greatest vacation ever. Staff were amazing always helping me out and answering questions that I had. I loved the activities that they have (everyday is something different at 9pm). Went with my daughter alone and i felt safe, really recommend visiting it.

Gopika

10,0

/ 10

Just wonderful staff, happy and willing to help guests. They go above and beyond to make you feel good.

In the Area

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Carretera Costera Norte KM 5.8, Cozumel, Estado de Quintana Roo, Mexico, 77600

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Elevator

Zel Cozumel is located in area / city Cozumel. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Zel Cozumel

Carretera Costera Norte KM 5.8, Cozumel, Estado de Quintana Roo, Mexico, 77600

Discover More Places

Discover More About Zel Cozumel

General
Near Playa San Juan

Location
Located in Cozumel (Zona Hotelera Norte), Zel Cozumel is within a 10-minute drive of Museo de la Isla de Cozumel and San Miguel Church.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Playa San Juan - 1.1 km / 0.7 mi
Villa Maya - 3.8 km / 2.3 mi
Maya Heritage Monument - 4.9 km / 3.1 mi
Los Cinco Soles - 5.2 km / 3.2 mi
Malecon San Miguel - 5.4 km / 3.3 mi
Cozumel Museum - 5.4 km / 3.4 mi
Cozumel Maritime Terminal - 5.6 km / 3.5 mi
Cozumel Fiscal Pier Ferry Terminal - 5.7 km / 3.5 mi
Benito Juarez Park - 6 km / 3.8 mi
Central Plaza - 6.1 km / 3.8 mi
Rafael E Melgar Statue - 6.2 km / 3.8 mi
Museo de la Isla de Cozumel - 6.2 km / 3.9 mi
Punta Langosta Cruise Terminal - 6.2 km / 3.9 mi
San Miguel Church - 6.3 km / 3.9 mi
Palacio Municipal - 6.8 km / 4.2 mi

The preferred airport for Zel Cozumel is Cozumel Intl. Airport (CZM) - 6.8 km / 4.2 mi

Facilities
Relax at the full-service spa, where you can enjoy massages and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as a 24-hour health club and an outdoor pool.

Business Facilities
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is complimentary (available 24 hours).

Dining
Satisfy your appetite with Mediterranean cuisine at Caramba, a restaurant where you can take in the ocean view. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges.

Rooms
Stay in one of 209 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.

All facilities in Zel Cozumel

Swimming Pool

Entertainment Facility

Fitness Center

Lobby

Accommodation Services

Kids and Pets

Babysitting

Family-friendly Facilities

Kids club

Food and Drinks

Poolside bar
Snack bar

Things to Do

Outdoor pool
Garden
Spa
Fitness center
Health club

Connectivity

Free WiFi

General

Banquet
Reception hall
Parking

Accessibilty

Disabled access friendly

Public Facilities

Parking
Smoke-free area
Coffee shop
Coffee/tea in lobby
Elevator

Business Facilities

Meeting rooms

Hotel Services

Luggage storage
Porter
24-hour Receptionist

Nearby Facilities

Shops
Hair salon
ATM/Banking

Sports and Recreations

Mini golf
Tennis court
Golf course

Accommodation Policy & General Information in Zel Cozumel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Parties and events (including weddings) are allowed on site
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed

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General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Available rooms at Zel Cozumel	209
Number of floors in Zel Cozumel	12
Another facilities in Zel Cozumel	Babysitting, Kids club, Poolside bar, Snack bar, Outdoor pool

Frequently asked question in Zel Cozumel

What are available facilities at Zel Cozumel?

There are top facilites at Zel Cozumel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Zel Cozumel?

The standard check-in time at Zel Cozumel is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00

What is the star rating of Zel Cozumel?

Zel Cozumel is a 4.0-star hotel.

How many floors does Zel Cozumel have?

Zel Cozumel has 12 floors.

How many rooms are available at Zel Cozumel?

Zel Cozumel has 209 rooms in total.

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More Reviews from Other Guests in Zel Cozumel

Overall Ratings & Reviews Zel Cozumel

Other sources (1.015)

8,6

Very Good

From 1.015 reviews

Cleanliness

9,2

Room Comfort

8,4

Service and Facilites

9,4

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Traveler Reviews Zel Cozumel

Number of reviews per page

Top reviews

Tulio Noe Calix

10,0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Instalaciones, personal y comida excelentes.

Stephanie

with Children

6,0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

clean room

Jennifer

with Children

6,0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

I have to say that the hotel is about to close for remodeling. I wish I knew that before going there because yes, it needs to be renovated (especially rooms and bathrooms). It was disappointing at the beginning and tried to get a room upgrade but they said they were only doing 50% of occupancy and all available rooms with better conditions were booked. (This bc they are getting ready to close for renovations). Another disappointment was the beach conditions. We picked this hotel bc of the width of the beach, but unfortunately water was brown due to the sargazo problem affecting surroundings. We couldn’t use the beach at all. However, Hotel is very clean as you see staff all day taking care of every little space. Staff members are so friendly, courteous and attentive that they made us feel welcomed at all times. From the restaurants Francico, Ian, Jorge, I may not remember all their names, but they are all 5 star service. Food was okey, I was expecting a little bit more tasteful food as I always had good food experience in Mexico but it was okey for an All-Inclusive. As I mentioned to Carlos (activities mgr), who was also very friendly, any disappointment ended up being neutralized by the attention and good service. I hope renovations make this hotel have better rooms and amenities and also hope they find a way to ensure people xan enjoy the beach (not the horrible wall that the neighbor hotel built wich ruins the nature feeling of the beach).

Marisela

with Partner

10,0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Room was clean, staff were very nice, Ocean view was great!

Anas

with Children

2,0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Terrible beach with rocks and tons of seaweed and dark brown water not inviting at all and terrible poor wifi

Alfredo

Family

8,0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Hotel room, dining room and swimming area were very clean.

Rhianna

with Children

10,0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Perfect stay

Karen Fierro

8,0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Todo bien , lo único para considerar es la distribución del espacio, si vas con niños estarás en la alberca de niños y esa no tiene vista al mar, está casi escondida Muchas veces las actividades para los niños no se llevaban a cabo pero de ahí en más todo excelente La playa muy bonita, todo muy limpio y el buffet muy variado y rico, y el personal muy amable y atento en todo momento

chris

4,0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

The hotel is smaller than other hotels in the area, less restaurants and the buffet has very limited choices, the hotel is not sound proof so we could hear people from upstairs having s@x

RICARDO

with Partner

6,0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Buffet variety is limited, I guess was because hotel was not full and need to limit options. I did not see many typical local food, but it was Ok. Make sure you select private airport to hotel option, otherwise you might end waiting long time for other travelers to clear customs and migration at the airport.

Amy-Lee

with Friends

10,0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

the rooms were clean and had AC! the food was very good so were the drinks! the staff was absolutely amazing such nice people! nothing bad to say about this place!

Audrey Kuhlman

Family

8,0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Food variety on buffet

Jessica

with Children

10,0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Rachel Christine

with Children

6,0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

The hotel was nice overall. We were happy with our room and the staff were very helpful and friendly. Everyone was great with our kids. The adult pool seemed much nicer than the family pool, so it was disappointing that it was adult only. The beach/water was unusable due to heavy sargassum. The day beds near the beach/pool were very nice. The kids activities seemed great for younger children but were not as appealing to my 9 and 11 year olds. The hotel and rooms were nice and we found the food to be good - we liked the freshly made items at the buffet grill area and enjoyed the Fish House restaurant. It did rain once and the roof of the buffet building had several leaks. We had a very nice stay but would likely not stay here again - primarily due to the sargassum which is not the hotel's fault.

Jackie

with Partner

6,0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

The property is dated, not what I was expecting for a Melia. However they are in the process of renovating the hotel. The one problem for me was that there is only 1 restaurant (buffet) and 1 a la carte (fish) which have AC. The buffet restaurant always felt warm, they needed to adjust the temperature. The Mexican restaurant was outdoors, which in June made it very hot. The hotel is small, since they are renovating, I would suggest 1 more indoors restaurant. The spa was ok, just one room, no steam room or anything like it. Gym was incredibly dated.

Mina

10,0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Great experience. Will be coming back!

Gopika

10,0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Just wonderful staff, happy and willing to help guests. They go above and beyond to make you feel good.

Jose

with Children

6,0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

The hotel is ok. Needs to change lot of things. The variety of the food needs to improve, the options provided are not too good or famous mexican dishes as expected. The night shows are ok, however the DJ was a disappointment. They need to do more activities at the pool, specially for kids,teenagers. When it comes to reservations at their 2 special restaurants, you can only do 1 reservation per stay, unless you stay more than 5 nights, you can do 2 reservations. The food at the seafood restaurant was really good. I also feel they need more snacks during the day. Coffee shop should be open longer, most people like to drink coffee during the day. Rooms,amenities, are great

Raymond

with Children

8,0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

This resort is in a great location. Overall is very clean, staff is amazing, and entertainment was a lot of fun. My family found the food to be very good.

Andrew R.

with Children

10,0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

After many other hotel bars giving me a blank look when I asked for a cocktail, the guy at Melia made me Godfather and a Boulevardier one night. Perfection.

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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