2nd stay was a disappointment. Booked for 3 people, have never had to make a bed myself upon arrival at a hotel before! The room phone didn't work (a whole other story, hazards abound for little kids!), so I went to the front desk to say there were no sheets on the couch bed and their response was that pull out beds aren't made up as they only assign rooms at the last minute and to look around the room because 'the sheets should be somewhere'. I found one sheet, a blanket and a pillow in a closet but then had the go out again to get a second sheet. No other hotel I have stayed at doesn't have the couch bed ready to just fold out for the kids, add a pilow and go to sleep! Cleanliness is lacking (sticky brown patch on the tiles, rice dried onto the dining table, an empty jam container and bobby pin in a field of dust alongside the couch...). Hot water was hit and miss, with none at the end of a ski day, had to wait about an hour before we could shower. The couch bed was a disaster, but the proper bed in the room was decent. Not in any hurry to stay here again.
