Our room was dirty, floor not hoovered. Rice in one of the beds and windows and bathroom walls covered in smears and shower products. Our towels had been washed but had someone elses hairs woven into them. The bed was rock hard and the bunk beds squeaked so much it was too loud for us to sleep. Outside the hotel was incredibly noisy all night people on the street making noise which is not hotels fault but worth considering if you want any sleep. The menu had allergen notices that were incorrectly marked. We always double check and luckily the staff member was excellent in also double checking, however if I'd ordered my meal marked as allergen free as some would, I'd have ended up in hospital because it did contain the allergen it stated wasnt in it. The manager gave us free drinks and a steak to make up for it as I was unnerved to eat there being honest. She said she would have the menu corrected ASAP but I felt that was a huge issue that should never have happened. People can die from that kind of mistake. We tried to use the kids arcade but not one single machine worked so kids were disappointed. We dodged using the pool as we didn't have much faith in it being clean or safe after seeing our room.

As it was booked for sleeping only. I felt ok with it. But cleanliness of the room was poor.

It’s a proper old fashioned seaside hotel. Plenty of places to sit and chat and eat and drink. Friendly staff. The hotel is quite old so do not have plugs by the bed so if you need that for charging phones (or cpap machines) then bring an extension cord 😊 I was a solo traveller with a dog and people could not have been nicer. I can’t wait to return 👏

Couldn't believe that it was right on the old harbour!

We had a wonderful stay at the Grand Burstin Hotel in Folkestone. The location is perfect, the staff were friendly and helpful, and our room was clean and comfortable. The rooms are offered at a sensible price. Excellent value for money overall. Highly recommend for a relaxing short break!

Nice room, good professional reception staff, bar staff and maintenance staff

The room had a strong smell of dog urine, had to change rooms, the new room was meant to be a premium room, but had a leaky toilet, dirty and very outdated

Disgusting!…No hot water in a family room, broken glass in bathroom…customer service appalling…never again!

The best things about the hotel are the staff and the location. On the down side, the hot water kept either going cold or cutting out thought the day and our stay. There's no telephone on the room so I had to keep going down to reception, wait in queue and report the lack of hot water. The engineer had to come up and "reset the hot water tank"! That's every time it happened and it happend over four time when hot water went cold and multiple times during the day when the hot water just stopped coming out of the tap. The rooms have to air con either. Aloso, save yourself some money and opt out of the buffet breakfast. There's not much there...! I guess you get what you pay for and for the price we pay, we get the service that reflects that price.

Helpful staff at reception and clean room

We have checked in and checked out on the same day due to being allocated a room with very poor cleaning standards. We took pictures and showed them to the duty manager. The pictures detail show a door covered in grease with finger marks, dirty floor, chair with crumbs and a stool with hair bits on. We don't recommend staying in this Hotel

Aside from the kind and helpful staff and fab location, we will sadly never stay here again. The hotel is extremely dated and poorly maintained, breakfast was poor, the swimming pool you have to pay extra for (!) and the car park is a free-for-all and verging on dangerous. The cons far outweigh the pros here unfortunately.

We stayed here and were unfortunately very unhappy the hotel was so loud people were running round the corridors screaming and shouting throughout the night till the early hours we barely slept and had an early wake up at 5 to get the eurotunnel so we felt like we barely slept, it was like being at an 18-30s hotel Also there were not enough towels in the room I had to go down and ask for more and the room felt like it hadn’t been cleaned properly there was so much dirt and dust on the fan we used due to how hot the weather was

Next to to us had music on all night, got no sleep,

I have always had a nice room with a bath and a sea view. The pool, sauna, entertainment and lounges are a great bonus. The room was clean, staff are always friendly

Could not complain for the price and the hotel is in a great location

we didnt use any facilities just the room the room was nice and clean the staff friendly and hotel great location

Great location. Room was fine. Evening entertainment was a bonus. Staff were friendly. Good to have on site parking and pet friendly.

The hotel is very tired and in need of an update. The 'sea view' room was very basic and tired and the sea view was obscured as the glass in the window had condensation inside the double glazing. The reception staff where excellent and efficient. The hotel served a purpose as we were attending a party in Folkestone but in the future I would look elsewhere for alternative accomodation.

Very poor quality mattresses. You could very easily feel the springs digging into your body. Room required some TLC.