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Grand Burstin Hotel Folkestone

Hotels
Finding rooms for you...
7,0
/10
Pleasant
1.008 reviews

What Guests Say About Their Stay

Patsy

10,0
/ 10
It’s a proper old fashioned seaside hotel. Plenty of places to sit and chat and eat and drink. Friendly staff. The hotel is quite old so do not have plugs by the bed so if you need that for charging phones (or cpap machines) then bring an extension cord 😊 I was a solo traveller with a dog and people could not have been nicer. I can’t wait to return 👏

Venkat

10,0
/ 10
We had a wonderful stay at the Grand Burstin Hotel in Folkestone. The location is perfect, the staff were friendly and helpful, and our room was clean and comfortable. The rooms are offered at a sensible price. Excellent value for money overall. Highly recommend for a relaxing short break!

Kathleen

10,0
/ 10
I have always had a nice room with a bath and a sea view. The pool, sauna, entertainment and lounges are a great bonus. The room was clean, staff are always friendly
In the Area
See Map
The Harbour, Shepway District, Folkestone, Kent, England, CT20 1TX

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Staying at Grand Burstin Hotel Folkestone is a good choice when you are visiting Folkestone. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Burstin Hotel Folkestone

The Harbour, Shepway District, Folkestone, Kent, England, CT20 1TX
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Lobby Grand Burstin Hotel Folkestone
Exterior 2 Grand Burstin Hotel Folkestone

Discover More About Grand Burstin Hotel Folkestone

General


Near Folkestone Harbour

Location


When you stay at Grand Burstin Hotel Folkestone in Folkestone, you'll be near the beach, within a 15-minute drive of Dover Western Docks Cruise Terminal and Port Lympne Wild Animal Park and Gardens. This hotel is 8.9 mi (14.3 km) from Dover Castle and 9.1 mi (14.7 km) from White Cliffs of Dover.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Folkestone Harbour - 0.1 km / 0.1 mi
Quarterhouse - 0.4 km / 0.2 mi
Church of St Mary and St Eanswythe - 0.5 km / 0.3 mi
Folkestone Beach - 0.6 km / 0.4 mi
Folkestone Museum - 0.6 km / 0.4 mi
Leas Lift - 0.6 km / 0.4 mi
Lower Leas Coastal Park - 0.7 km / 0.4 mi
East Cliff And Warren Country Park - 0.9 km / 0.6 mi
Leas Cliff Hall - 1.1 km / 0.7 mi
Sandgate Beach - 1.5 km / 0.9 mi
Radnor Park Dog Exercise Area - 1.5 km / 1 mi
Leas Promenade - 1.8 km / 1.1 mi
BuildKent Stadium - 2.5 km / 1.5 mi
Sandgate Castle - 2.9 km / 1.8 mi
Kent Downs - 3 km / 1.9 mi

The preferred airport for Grand Burstin Hotel Folkestone is Gatwick Airport (LGW) - 122.4 km / 76.1 mi

Facilities


Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.

Business Facilities


Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.

Dining


Grab a bite to eat at Harbour Restaurant, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 9:00 AM for a fee.

Rooms


Make yourself at home in one of the 550 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

All facilities in Grand Burstin Hotel Folkestone

Bar, Cafe and Lounge Grand Burstin Hotel Folkestone
Bar, Cafe and Lounge
Swimming Pool Grand Burstin Hotel Folkestone
Swimming Pool
Entertainment Facility Grand Burstin Hotel Folkestone
Entertainment Facility
Fitness Center Grand Burstin Hotel Folkestone
Fitness Center
Functional Hall Grand Burstin Hotel Folkestone
Functional Hall

Things to Do

  • Karaoke
  • TV lounge
  • Indoor pool
  • Entertainment for adults
  • Sauna
  • Steam room

Hotel Services

  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Sports and Recreations

  • Game room
  • Billiard
  • Fitness center

Food and Drinks

  • Breakfast
  • Snack bar

General

  • Banquet
  • Parking

Nearby Facilities

  • Gift shop
  • ATM/Banking

Connectivity

  • Free WiFi

Accessibilty

  • Accessibility equipment

Accommodation Policy & General Information in Grand Burstin Hotel Folkestone

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Burstin Hotel Folkestone
550
Number of floors in Grand Burstin Hotel Folkestone
13
Another facilities in Grand Burstin Hotel Folkestone
Karaoke, TV lounge, Indoor pool, Entertainment for adults, Sauna

Frequently asked question in Grand Burstin Hotel Folkestone

What are available facilities at Grand Burstin Hotel Folkestone?
There are top facilites at Grand Burstin Hotel Folkestone such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Burstin Hotel Folkestone?
The standard check-in time at Grand Burstin Hotel Folkestone is starting from From 15:00 while the latest check-out time is at Before 10:00
Does Grand Burstin Hotel Folkestone provide breakfast?
Yes, Grand Burstin Hotel Folkestone provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Burstin Hotel Folkestone?
Grand Burstin Hotel Folkestone is a 3.0-star hotel.
How many floors does Grand Burstin Hotel Folkestone have?
Grand Burstin Hotel Folkestone has 13 floors.
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More Reviews from Other Guests in Grand Burstin Hotel Folkestone

Overall Ratings & Reviews Grand Burstin Hotel Folkestone

Other sources (1.008)
7,0
Pleasant
From 1.008 reviews
Cleanliness

7,0

Room Comfort

7,0

Service and Facilites

7,6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Burstin Hotel Folkestone

Number of reviews per page
20
40
Top reviews
heidi
icon-Friends and Family Family
Friends and Family Family
4,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Our room was dirty, floor not hoovered. Rice in one of the beds and windows and bathroom walls covered in smears and shower products. Our towels had been washed but had someone elses hairs woven into them. The bed was rock hard and the bunk beds squeaked so much it was too loud for us to sleep. Outside the hotel was incredibly noisy all night people on the street making noise which is not hotels fault but worth considering if you want any sleep. The menu had allergen notices that were incorrectly marked. We always double check and luckily the staff member was excellent in also double checking, however if I'd ordered my meal marked as allergen free as some would, I'd have ended up in hospital because it did contain the allergen it stated wasnt in it. The manager gave us free drinks and a steak to make up for it as I was unnerved to eat there being honest. She said she would have the menu corrected ASAP but I felt that was a huge issue that should never have happened. People can die from that kind of mistake. We tried to use the kids arcade but not one single machine worked so kids were disappointed. We dodged using the pool as we didn't have much faith in it being clean or safe after seeing our room.
Read More
Toniza
6,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

As it was booked for sleeping only. I felt ok with it. But cleanliness of the room was poor.
Patsy
icon-
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It’s a proper old fashioned seaside hotel. Plenty of places to sit and chat and eat and drink. Friendly staff. The hotel is quite old so do not have plugs by the bed so if you need that for charging phones (or cpap machines) then bring an extension cord 😊 I was a solo traveller with a dog and people could not have been nicer. I can’t wait to return 👏
Read More
David
icon-with Partner
with Partner
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Couldn't believe that it was right on the old harbour!
Venkat
10,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

We had a wonderful stay at the Grand Burstin Hotel in Folkestone. The location is perfect, the staff were friendly and helpful, and our room was clean and comfortable. The rooms are offered at a sensible price. Excellent value for money overall. Highly recommend for a relaxing short break!
Andrew
icon-with Children
with Children
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice room, good professional reception staff, bar staff and maintenance staff
chris
icon-with Partner
with Partner
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room had a strong smell of dog urine, had to change rooms, the new room was meant to be a premium room, but had a leaky toilet, dirty and very outdated
Lucy
icon-Friends and Family Family
Friends and Family Family
2,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Disgusting!…No hot water in a family room, broken glass in bathroom…customer service appalling…never again!
Arash
4,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The best things about the hotel are the staff and the location. On the down side, the hot water kept either going cold or cutting out thought the day and our stay. There's no telephone on the room so I had to keep going down to reception, wait in queue and report the lack of hot water. The engineer had to come up and "reset the hot water tank"! That's every time it happened and it happend over four time when hot water went cold and multiple times during the day when the hot water just stopped coming out of the tap. The rooms have to air con either. Aloso, save yourself some money and opt out of the buffet breakfast. There's not much there...! I guess you get what you pay for and for the price we pay, we get the service that reflects that price.
Read More
Kathryn
icon-with Partner
with Partner
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Helpful staff at reception and clean room
Antonio Jose
icon-with Partner
with Partner
2,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We have checked in and checked out on the same day due to being allocated a room with very poor cleaning standards. We took pictures and showed them to the duty manager. The pictures detail show a door covered in grease with finger marks, dirty floor, chair with crumbs and a stool with hair bits on. We don't recommend staying in this Hotel
Read More
Holly
icon-Friends and Family Family
Friends and Family Family
4,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Aside from the kind and helpful staff and fab location, we will sadly never stay here again. The hotel is extremely dated and poorly maintained, breakfast was poor, the swimming pool you have to pay extra for (!) and the car park is a free-for-all and verging on dangerous. The cons far outweigh the pros here unfortunately.
Michelle
icon-Friends and Family Family
Friends and Family Family
2,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We stayed here and were unfortunately very unhappy the hotel was so loud people were running round the corridors screaming and shouting throughout the night till the early hours we barely slept and had an early wake up at 5 to get the eurotunnel so we felt like we barely slept, it was like being at an 18-30s hotel Also there were not enough towels in the room I had to go down and ask for more and the room felt like it hadn’t been cleaned properly there was so much dirt and dust on the fan we used due to how hot the weather was
Read More
William
icon-with Partner
with Partner
2,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Next to to us had music on all night, got no sleep,
Kathleen
icon-
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I have always had a nice room with a bath and a sea view. The pool, sauna, entertainment and lounges are a great bonus. The room was clean, staff are always friendly
Philip
6,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Could not complain for the price and the hotel is in a great location
anna-marie
icon-with Friends
with Friends
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

we didnt use any facilities just the room the room was nice and clean the staff friendly and hotel great location
Karin
icon-Friends and Family with Friends
Friends and Family with Friends
8,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great location. Room was fine. Evening entertainment was a bonus. Staff were friendly. Good to have on site parking and pet friendly.
Matthew
icon-Friends and Family Family
Friends and Family Family
4,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel is very tired and in need of an update. The 'sea view' room was very basic and tired and the sea view was obscured as the glass in the window had condensation inside the double glazing. The reception staff where excellent and efficient. The hotel served a purpose as we were attending a party in Folkestone but in the future I would look elsewhere for alternative accomodation.
Read More
Thomas
icon-with Partner
with Partner
6,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very poor quality mattresses. You could very easily feel the springs digging into your body. Room required some TLC.
Number of reviews per page
20
40

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Overall Ratings & Reviews Grand Burstin Hotel Folkestone

Other sources (1.008)
7,0
Pleasant
From 1.008 reviews
Cleanliness

7,0

Room Comfort

7,0

Service and Facilites

7,6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Burstin Hotel Folkestone

Number of reviews per page
20
40
Top reviews
heidi
icon-Friends and Family Family
Friends and Family Family
4,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Our room was dirty, floor not hoovered. Rice in one of the beds and windows and bathroom walls covered in smears and shower products. Our towels had been washed but had someone elses hairs woven into them. The bed was rock hard and the bunk beds squeaked so much it was too loud for us to sleep. Outside the hotel was incredibly noisy all night people on the street making noise which is not hotels fault but worth considering if you want any sleep. The menu had allergen notices that were incorrectly marked. We always double check and luckily the staff member was excellent in also double checking, however if I'd ordered my meal marked as allergen free as some would, I'd have ended up in hospital because it did contain the allergen it stated wasnt in it. The manager gave us free drinks and a steak to make up for it as I was unnerved to eat there being honest. She said she would have the menu corrected ASAP but I felt that was a huge issue that should never have happened. People can die from that kind of mistake. We tried to use the kids arcade but not one single machine worked so kids were disappointed. We dodged using the pool as we didn't have much faith in it being clean or safe after seeing our room.
Read More
Toniza
6,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

As it was booked for sleeping only. I felt ok with it. But cleanliness of the room was poor.
Patsy
icon-
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It’s a proper old fashioned seaside hotel. Plenty of places to sit and chat and eat and drink. Friendly staff. The hotel is quite old so do not have plugs by the bed so if you need that for charging phones (or cpap machines) then bring an extension cord 😊 I was a solo traveller with a dog and people could not have been nicer. I can’t wait to return 👏
Read More
David
icon-with Partner
with Partner
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Couldn't believe that it was right on the old harbour!
Venkat
10,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

We had a wonderful stay at the Grand Burstin Hotel in Folkestone. The location is perfect, the staff were friendly and helpful, and our room was clean and comfortable. The rooms are offered at a sensible price. Excellent value for money overall. Highly recommend for a relaxing short break!
Andrew
icon-with Children
with Children
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice room, good professional reception staff, bar staff and maintenance staff
chris
icon-with Partner
with Partner
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room had a strong smell of dog urine, had to change rooms, the new room was meant to be a premium room, but had a leaky toilet, dirty and very outdated
Lucy
icon-Friends and Family Family
Friends and Family Family
2,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Disgusting!…No hot water in a family room, broken glass in bathroom…customer service appalling…never again!
Arash
4,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The best things about the hotel are the staff and the location. On the down side, the hot water kept either going cold or cutting out thought the day and our stay. There's no telephone on the room so I had to keep going down to reception, wait in queue and report the lack of hot water. The engineer had to come up and "reset the hot water tank"! That's every time it happened and it happend over four time when hot water went cold and multiple times during the day when the hot water just stopped coming out of the tap. The rooms have to air con either. Aloso, save yourself some money and opt out of the buffet breakfast. There's not much there...! I guess you get what you pay for and for the price we pay, we get the service that reflects that price.
Read More
Kathryn
icon-with Partner
with Partner
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Helpful staff at reception and clean room
Antonio Jose
icon-with Partner
with Partner
2,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We have checked in and checked out on the same day due to being allocated a room with very poor cleaning standards. We took pictures and showed them to the duty manager. The pictures detail show a door covered in grease with finger marks, dirty floor, chair with crumbs and a stool with hair bits on. We don't recommend staying in this Hotel
Read More
Holly
icon-Friends and Family Family
Friends and Family Family
4,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Aside from the kind and helpful staff and fab location, we will sadly never stay here again. The hotel is extremely dated and poorly maintained, breakfast was poor, the swimming pool you have to pay extra for (!) and the car park is a free-for-all and verging on dangerous. The cons far outweigh the pros here unfortunately.
Michelle
icon-Friends and Family Family
Friends and Family Family
2,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We stayed here and were unfortunately very unhappy the hotel was so loud people were running round the corridors screaming and shouting throughout the night till the early hours we barely slept and had an early wake up at 5 to get the eurotunnel so we felt like we barely slept, it was like being at an 18-30s hotel Also there were not enough towels in the room I had to go down and ask for more and the room felt like it hadn’t been cleaned properly there was so much dirt and dust on the fan we used due to how hot the weather was
Read More
William
icon-with Partner
with Partner
2,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Next to to us had music on all night, got no sleep,
Kathleen
icon-
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I have always had a nice room with a bath and a sea view. The pool, sauna, entertainment and lounges are a great bonus. The room was clean, staff are always friendly
Philip
6,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Could not complain for the price and the hotel is in a great location
anna-marie
icon-with Friends
with Friends
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

we didnt use any facilities just the room the room was nice and clean the staff friendly and hotel great location
Karin
icon-Friends and Family with Friends
Friends and Family with Friends
8,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great location. Room was fine. Evening entertainment was a bonus. Staff were friendly. Good to have on site parking and pet friendly.
Matthew
icon-Friends and Family Family
Friends and Family Family
4,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel is very tired and in need of an update. The 'sea view' room was very basic and tired and the sea view was obscured as the glass in the window had condensation inside the double glazing. The reception staff where excellent and efficient. The hotel served a purpose as we were attending a party in Folkestone but in the future I would look elsewhere for alternative accomodation.
Read More
Thomas
icon-with Partner
with Partner
6,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very poor quality mattresses. You could very easily feel the springs digging into your body. Room required some TLC.
Number of reviews per page
20
40