Thanks for a great stay. The breakfast was really good 👍

I had a great stay at this hotel, for business or leisure it’s a great choice. Also, Marita on reception, helped me enormously when I lost my wedding ring! She went above and beyond the call of duty to help me get it returned, answering my (several worried) calls and generally being fantastically helpful and kind over several days. I can’t thank her enough!!! Highly recommend Marita and the hotel, well done all!! SN

Clean room

Check-in was great, the gentleman on the desk was helpful and friendly. In all honesty the whole hotel is a bit tired looking, carpets worse for wear, damp smell outside the lifts. Our room was nice enough although the bed was a bit soft for me. Jacuzzi wasn't working which was a bit disappointing. Shortage of staff both in the bar and at breakfast. Generally it was ok though, just needs a bit of work.

Reception area and bar were very clean. Room was spotless. Receptionists were so so helpful. Only thing is that there was no notification either on the printed sheet, or by the leisure centre receptionists, that there was a water babies class taking place taking up half the pool. If that had been mentioned, we wouldn't have gone to the pool.

The breakfast was good. The staff were very polite and helpful and friendly.

Always seem to get a room furthest from reception, however clean, comfortable and quiet. Good facilities although can get busy in the pool and gym at certain times, ease of location M5/M6 junction makes for a good overnight business stay. Plenty of car parking (chargeable) and a good 10-15 minute walk into West Bromwich town centre.

The hotel is good looked a bit dated but the inside was really nice. The room itself I had booked a standard double but was allocated a compact double. There were a few stains on the carpet looked like wine and a rack in the sink. These did not affect my stay the bed was comfortable and the room clean. The staff were pleasant and helpful. The breakfast was good, great selection of food. The only thing I would say let it down was yhe additional £10 for parking

Clean comfortable room. Lovely breakfast. Pleasant helpful staff.

clean room, staff were very helpful, rooms are on the smaller size but cant complain for the price

On Saturday night there was a continuous humming in the room and no hot water. On the Sunday morning there was no water at all in the bathroom. I did complain and received a refund, but I won't be staying there again.

Lovely stay

Absolutely amazing staff are lovely defo be booking an staying again xxx

Shower was either too hot or too cold Light flickered on in the night a few times

The room was decent. Comfy bed. Things were a bit tired in the room like the sink was cracked and chipped. We had room service. It took a decent length of time to get our food. But unfortunately the food wasn’t very hot. Had to eat quite quickly as it was only barely warm. Good price for the room though.

During breakfast coffee machine was not working, no phone in the room, no storage/cupboard in the room, cleanliness was average, asked for boiled egg but was told it will take 15 minutes.

Breakfast was okay, nothing great. Had to pay £10 for parking, which I was not made aware of. The room had some bad stains on the carpet. There was a loud sound all night, felt like being inside a tumble dryer. We have stayed in much nicer hotels in Birmingham which were a lot cheaper.

Ok for work but you wouldn’t want to stay here as a treat.

Just a little under whelming , tiny tired room, cold hallways. Dirty breakfast room

Room was lovely and clean , has a great sleep