Shower was either too hot or too cold Light flickered on in the night a few times

The room was decent. Comfy bed. Things were a bit tired in the room like the sink was cracked and chipped. We had room service. It took a decent length of time to get our food. But unfortunately the food wasn’t very hot. Had to eat quite quickly as it was only barely warm. Good price for the room though.

During breakfast coffee machine was not working, no phone in the room, no storage/cupboard in the room, cleanliness was average, asked for boiled egg but was told it will take 15 minutes.

Breakfast was okay, nothing great. Had to pay £10 for parking, which I was not made aware of. The room had some bad stains on the carpet. There was a loud sound all night, felt like being inside a tumble dryer. We have stayed in much nicer hotels in Birmingham which were a lot cheaper.

Ok for work but you wouldn’t want to stay here as a treat.

Just a little under whelming , tiny tired room, cold hallways. Dirty breakfast room

Room was lovely and clean , has a great sleep

Clean room and comfortable bed

Room was fine and the food was okay but the rest of the hotel is very run down, especially given the price of the rooms. The pool and spa area was absolutely filthy, and in desperate need of updating. Parking is an additional cost also so be aware of that.

Friendly staff, comfortable room, good breakfast

Very comfortable bed, good shower, friendly staff and good breakfast! We chose for being dog-friendly and will be back if we visit family in the area again!

Reception Team gave excellent service

I didn't use breakfast, so I can't comment about it. I am not qualified to characterise the eco-friendly aspects. It is annoying that the survey doesn't allow alternative options for answers. However, my stay at Mercure Hotel West Bromwich was fine. The staff was friendly and helpful when I had situations. I can't mention the names of all staff, because not so many had a badge with the name. I mentioned in a previous of my reviews the name of Marita, purely because she wear a badge, but all her colleagues were super fine. The room was spacious, clean and quiet. The speed of internet... has room for improvement.

The room was clean and spacious. All the staff was friendly and ready to help. I really appreciated the upgrade that I received.

Staff were very helpful. Hot tub was a bonus enjoyed our stay.

Yes

The staff was courteous and friendly. The room was found fine and clean. Parking is sufficient for the number of guests. SPA facilities was fine.

The kindness of staff was remarkable. The room was nice and clean. All in all, everything was fine.

Everything was fine, and the staff very friendly and promptly responded to requests. I am not qualified to evaluate the eco-friendlessness.

A very last minute stay after being let down by another property. The reception staff went above and beyond. Room was clean and had the most comfortable bed I've experienced in a hotel. We didnt have time to use the pool etc but did dine in the restaurant for dinner and breakfast. Food was lovely with gluten free options. Would definitely stay again.