Great hotel despite the housekeeping strike.

A very disappointing experience. Whilst the staff were friendly, there is a strike in the hotel industry in Norway which we were not informed of prior to our arrival. Therefore, the hotel services are not as expected and over our seven nights a lot of additional expense was incurred. Breakfast was plentiful, Fika was basically left over breakfast pastries and coffee, and dinner is not provided despite being part of the booking and so far no compensation for this has been offered despite complaining to the hotel, and to the parent company Strawberry. We purchased food in additional to the hotel costs already paid which amounted to in excess of £500.00 over seven nights for two people. Additionally with the strike, rooms are not refreshed and during our seven nights, no room bins were emptied (even though there were food stuffs in them), no coffees, toilet rolls etc were re-filled, floors not swept, and linen / towels were not refreshed once. As other reviews have stated, rooms are small and there is very limited hanging space and no drawer space. Unfortunately the hotel did not live up to expectations or the values stated on the Strawberry website. We have been very disappointed at the considerable additional expense incurred with no compensation for the services paid for and not provided.

lovely staff , exceptionally friendly and helpful. Great breakfast and lovely rooms. Great location, highly recommend

Perfect

Excellent breakfast, staff super friendly and helpful, great location.

Friendly staff, rooms were okay, breakfast was good. No dinner due to city wide strikes, which became quite expensive to find alternatives with Norwegian prices.

Excellent breakfast; great staff; very clean room.

An outstanding, comfortable hotel in the center of the Btyggen Harbour area with the most genuine friendly welcoming staff that I’ve experienced. Our kingbed room was larger than expected and nicely appointed. It’s incredibly quiet, even though the the hotel was completely booked. The only thing is in the room is a place for storage of any clothing besides a few hangers. breakfast was excellent with a very good selection you to choose from.. There was a strike on in the hospitality industry when we arrived. Most hotels had closed Boston Marathon was on and the Bergen was packed. With very reduced that Paul did an amazing job accommodating and keeping people comfortable as possible.. I wouldn’t consider another hotel in Bergen again and we’ll definitely be back.

The breakfast was good but our booking included dinner but they could not provide it for us. That was the reason we booked this hotel. It was disappointing.

A massive marathon in town and a service worker strike left the majority of Bergen hotel properties at disadvantage.The manager informed us for these reasons they could not provide the included dinner. She offered an alcoholic beverage and a soft drink from the mini bar as consolation..... there is a nice good size convenience style grocery store next door where they had enough supplies to make up a dinner as most restaurants were also closed. Breakfast the following morning, (start of the marathon event), wad excellent and abover average in a wonderful comfortable well appointed dining space.... if you are boarding a cruise ship as we were it was very walkable about two blocks, but with the marathon it was Armageddon of people. No taxis were available just the particular date that caused the less than desirable stay.

They were able to let us check-in at 1130 after traveling all night. Very much appreciated

J’aurais préféré plus de rangement pour un séjour de 2 semaines et un appui dans la douche sécurité d’abord

Clean rooms. very very poor lighting in the bathroom. needs stronger bulbs Very poor dinner good breakfast charming staff

Excellent breakfast and healthy dinner all well prepared. Soup, salad and a main suited us well.

Excellent breakfast and the evening meal was also very good. The roof top gave amazing views over the city. The staff were very friendly and helpful.

The light dinner claimed to have main meals including vegetarian. However the vegetarian optom was only the salad bar and soup. The main meals provided on the 3 nught stay we had included chichen or fish. They could have easily been prepared as vegetarian meals where guests could have added meat if desired. Instead it entirely failed to cater for non meat eaters. By the 3rd evening, we’d had enough and ate elsewhere.

I loved everything about this hotel. They have a tower you can go up for a beautiful panoramic view of the city. They offer free buffet style breakfast, dinner and Fika in the afternoon. I felt very warmly welcomed by the handwritten note on the room table that said “Hi, have a nice time in Bergen ❤️.”

Staff was incredible! Food was ok, but not exceptional. Extremely good centralized location near warf and ship. Walking distance from fishmarket and shops. Close to museum. No distilled water for CPAP Machines. Room was very nice. Bed was comfortable. Staff arranged for us to take a short cab to the train station - for train to Oslo. That 6-7 hour trip should not be missed! We stayed one night as an extension to a Viking Cruise. Would definitely stay there again!

Outstanding food (breakfast, Fika, and dinner)!

Amazing, with lovely amenities and friendly, helpful staff! We will be back to this fantastic hotel!