Bathroom was poor with outdated bath and shower which was dangerous to use. The group booking for 9 people did not seem to exist. Very poor internal communication. The bedroom doors were not soft close and banged all night as people went to their rooms. We were refused entry to the dining area at 7.00 pm as we hadn't booked never having being informed of such a procedure at reception. Finally two days before we were due to arrive we were informed that our booking made on Jan 23rd nearly 2 months prior was cancelled due to overbooking!! After several phonecalls to the hotel we finally got our booking reinstated. What a stressful experience for an 82 year old alumni of the University attending our 63rd reunion (Rutherford Hall block 5 ,1963)

Room was fine, housekeeping didn’t always refresh the teabags which was frustrating and the room service food was overdone and lukewarm by the time it was delivered, which was disappointing. Staff were mainly friendly and helpful although bar staff were abrupt and on one occasion rude.

Yes a very pleasant stay

Lovely stay and excellent food. Just wish they provided drinking water in the room.

Staff were helpful, room was clean

Clean, efficient and comfortable. Enjoyed the spa.

Good accomodtion.. Pool out of use for the 2nd time..

Mattress was like sleeping on a guest bed ar fred and wilma flintstones, the bar is cashless and poirly stocked, staff were lovely.

Great!

Helpful and friendly staff, excellent breakfast and dinner in the restaurant and comfortable room

Bedrooms where clean and tidy but very hot and bed a bit hard for me

Delightful hotel near university. Modern rooms and ok breakfast. Pool and spa decent though as smaller size can be busy. Staff were excellent, can’t complain about the service!

Clean rooms, nice bar area, staff were attentive

Staff was friendly, but the hot tub was freezing, and there was no signage or notice. The walls were also extremely thin, and you could hear everything in the neighboring rooms. In addition, the doors slammed every time they were closed, which created unnecessary noise. Also, the rooms themselves are quite small, so just FYI, if you're staying with multiple people.

Excellent stay. Great facilities, attentive staff and good restaurant.

The bed was very hard and it was very noisy all night.

There was very little contact with staff but they all seemed friendly and helpful. The room was comfortable and clean but there was no safe which I thought there would be at a conference centre where people are likely to have confidential documents etc

Comfy beds plus a mini fridge in room. Pool was nice

Great location and venue. Stayed here multiple times. Staff are great and really hard working. Definitely coming back. Only issue is check out time of 10am which is really early especially if you are going with kids and want a swim in the morning

Excellent base for what we had planned over the weekend. We got lost on arrival and had a self-guided tour of the campus but the hotel itself was pleasant and the beds were comfortable. Would definitely stay again.