Hotel was clean and staff were great. Rooms were very small and no a/c which is fine most of the time, just gets warm during the hot days.

Easy access to downtown. The hot tub was lovely but could use more lighting

We thoroughly enjoyed our entire stay at the hotel, as well as our meal at Chili’s restaurant. The hotel was clean, beautiful, and well maintained, and the staff was incredibly friendly and welcoming. I absolutely loved the Rocky Mountain Soap Company’s shampoo, conditioner, and lotion—so much that I ended up visiting their store downtown! 😄 We will definitely be coming back and highly recommend this hotel to anyone looking for a wonderful place to stay.

Nice

The room doesn't have ac and we have paid 1000 us dollars for 2 nights

Great Hottub

Perfect location and good hotel

The staff are very friendly. The rooms are decent size and it is on the far end of the Downtown but still walkable distance. Take note there is no AC only fan and no fridge. The hot tub was nicely designed and definitely nice to have

Great service. Friendly staff. Our flight was delayed and they let us have a late checkout. Our room was beautiful. Great location. I would definitely stay here again and recommend it to anyone

No AC in the room and it was a 90 degree day. The room was uncomfortable with no ability to cool off with AC

A glorified and overpriced motel. Tiny rooms, no A/C for almost $500 a night. Not any more.

All staff were awesome. Especially the gentleman that checked us in . Enjoyed the free Roam bus tickets.

Staff was great. No AC in our room and only had a weak fan. Overall, for one night it was a good stay.

Really cool hotel. You do have to walk outside to get to your room, kind of interesting experience in the snow! Loved the grotto! It was super busy, so we didn’t stay in there long, but really neat to watch the snow come in through the centre!

Rooms are a bit outdated,and overpriced. No fridge,no microwave Which should be common.

Great location on Banff Ave close to the center of town. Rating keeps in mind this is a 3 star hotel, not a 4 star. If you like 1960's cabin vibe, you'll like the hotel and rooms. If you like to be more comfortable, like having AC in the bedroom as well as the living area of the narrow suite, assured parking in the garage so you're not hunting for rare spots on the street for overnight street parking, EV charging, genuinely clean floors and carpeting, bathroom lighting that illuminates more than just one side of your face, modern laundry machines, or more than one ice machine or elevator for the building, you may not be entirely comfortable. All the staff were friendly. It was convenient having a Chili's as the on-site restaurant, with a patio although a good cafe with proper espresso bevs and such and/or a solid bistro would have been awesome. Those can be found at pricier hotels walking distance down the street, in the heart of downtown.

The hotel was a wonderful stay as always. Very friendly staff and helpful staff.

Great hot tub

Air conditioning is not offered in all the rooms. That was not obvious when we made the reservations. We paid extra for a room with air conditioning on site, but it is so old it barely works. The hotel did reverse the upgrade charge, so appreciate them owning up to the issues. Also, the tub does not properly drain and the bed and bath linens are of very poor quality. In general the hotel looks nice from the outside, but the rooms are very old, dated and poorly maintained.

Loved everything about this place!! The front desk staff was do helpful and the rooms and facilities were awesome!