The Fox Hotel and Suites

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GREAT STAY!!!

The room was nice but quite small. It did not have a mini fridge which was inconvenient.

Wasn’t informed of the underground parking when checking is was told to not move car out on the road. Not informed of the breakfast discount. Never had towels in the pool area always had to call for more.

The room was fine and the grotto is cool. But the place is very noisy. Our room had a door that attached to the walk up rooms from the outside and we could hear them all night. We could also hear people walking at all hours and slamming their doors since the doors all face into a courtyard. For the amount of money I would stay somewhere a bit newer that is likely quieter. It was a mom weekend away and I slept worse than I do with the kids around.

Clean room, we liked how the rooms were individual and you entered from the outside! it was a really busy week in Banff yet it was a super quiet hotel and we were never disturbed! The hot tub was absolutely amazing. We really enjoyed our stay here!

Hot pool after cold day

Yes

The hot tub is super cool, but the rooms are ridiculously small and rundown

Was perfect

One night was great, room was nice, staff were great.no towels in the pool, but at 9pm stuff happens.

Fantastic stay! Thank you for the hospitality

Room was clean, staff very friendly. Great location. Free Roam transit passes provided upon request. Free underground parking. Great hot tub.

The suite was great. Clean and spacious, great location.

Great staff great facilities

Great hot tub, spacious room, and overall good service! Would book again!

Staff was incredible. Loved the grotto. Our room was unavailable, we got upgraded! Would recommend.

The cave hot tub was nice. Clean but hotel is old and musty smell. The gym was small and old. I like the two levels for the room up and downstairs and the room was on the street was nice access and easy.

The staff were nice enough. We book here strictly for the heated pool because we love the cave look and love how it’s open to the cool air above. The rooms are very small, not much room to turn around. The parkade is very tight, even with a smaller suv, however there is street parking when you can find it. We were also disappointed to find no mini fridge in the room, I didn’t even see there wasn’t one in the room listing. Every hotel I’ve stayed at has one and we brought snacks for ther baby and toddler and had nowhere to keep them cool. Lost a star for this trip because one of the beds was off of the frame and the metal frame was sticking out far enough that we kept catching our ankles on it. It was on the inside where the side table was so it wasn’t as if we could just use the other side of the bed to get in and out etc. We left note with the maid staff hoping they could maybe help when remaking the beds, but we also brought it to the attention of the front desk staff. They radioed someone but when we went back to our room at the end of the day, nothing had been done but the bed had been made.

Friendly staff, clean room and unique hot tub area!