Very noisy on first night with parties on second floor. Loud throughout the night on and off. Woke me up several times between 11 pm and 3 am.

The price was right for the weekend. Couldn't hear sounds outside our room

Basic, old hotel but good location. Most of the reception staff could do with some training in customer service as they were very miserable and unhelpful. Bus to the ski resorts were a bit of a nightmare as massive queues. Banff town itself was excellent, lots of good restaurants.

Close walk to everything. Older hotel but super clean

My stay was good, room was comfortable, washroom was a bit small.

Clean, great location, nice staff

The room was clean. We stayed in the superior 2 bedroom. It's really just a regular hotel room with a small bedroom off to the side. The main area ceiling is vaulted making it feel bigger and has a couch with a couple dining room chairs. The room is a good size. This was perfect for us. We stayed with out 20 year old son. The small bedroom gave him and us some privacy for a good price. We only slept in the room. Beds were comfortable. Foot traffic in hallway can be heard but not bad. Full size truck parking is limited. We would stay here again. It's an older hotel but overall served our needs.

The room was great with a view of the mountains. Customer service was great. The best deal in Banff!

Room was very clean and spacious. A good basic hotel. Close to the ski bus stop. Less than 5 minutes walk in to Banff. One thing I would suggest for improvement was that the shower didn't work in my room. I used the bath instead but would have been nice to have the option of a shower instead. Some staff were very friendly, others didn't really interact which I found unusual in comparison to other places I've stayed in Canada. Nice to have a coffee machine in the room. Overall I would stay here again.

Room was clean, staff friendly.

The hotel lobby and the room were very clean and comfortable. The staff were friendly. The only negative to this day was noisy neighbors above our room

Staff was nice but

We stayed for 6 nights, and it was a good stay for my family. Standard room did not have a microwave, which was a surprise for us. Room was clean and comfortable, had a basic cable TV (bring your own cables if you want to hook up you laptop), has a kettle, coffee maker (keurig, capsules were provided) and a fridge. Sauna and hot tub were pretty good, and staff was friendly and accommodating. Hotel is just steps from shuttle bus stop to resorts, which was great.

its tired looking but great location

Clean Comfy bed Quiet

Clean room and big too. Loved having the sink and fridge.

Nice room layout. Hot tub was wonderful.

Emma and Raffi were wonderful in helping us check in and get settled! Very friendly and helpful people!

The rooms were clean and well accommodated. Close to Banff town centre, good clean storage for skiiers and snowboarders, amazing location for the price!

Housekeeping conservation measures need to be revisited.