Overall Ratings & Reviews Banyan Tree Mayakoba

Good

Very warm and professional staff. Recommend.

The hotel was in construction and we were not told about this when we booked it. It was inconvenient since there were workers all around the property, one day we even had walk around toilets that were on the side of the road from the renovation of other villas. The food was VERY expensive and I do not believe it was good enough for the price... I mean, there was not one single meal that was under 100 dollars and the value was no 100 dollars. The restaurant that was supposed to be wonderful - Zafron - served us squid that was gummy and they did not even have the lychee ice cream. Honestly, the food was a let down. The last night we went to Casa de Lago in the Rosewood Hotel next door... wow. There was no restaurant in the entire Banyan hotel that was wow, I feel they need to work on their food and their restaurants, all areas of the hotel feel like they are hallways to another area, and restaurants have no personality. Also, we went to the pool, and for instance, there were glasses left on the side of the pool that were not picked up by the waiters. The service of the people of the front desk was very good, and overall all workers were kind and very helpful. Our villa smelled like sewage. There was a problem with the bathroom and it smelled like sewage all the time we stayed there. That was a complete let down. They tried masking it with other smells, but it was very disappointing. If you want to stay at Mayakoba, I would recommend you go to Rosewood instead.

Property was unique, however restaurant food wasn’t great. Breakfast was less than 3 star quality and very over priced. Customer service was terrible and maintenance in the villas was horrendous. Our showers and bathrooms upstairs and downstairs all stopped working and there were major leaks throughout the villas. Housekeeping would see it as well. The manger’s didn’t say anything to us until we complained finally. The manager offered a room to shower and use bathroom in that was also not suitable but we got to at least shower and brush our teeth. We had 3 young children with us as well. We would never recommend or stay here again. We spent a total of 20k from bill to the food and drink costs for only 4 days. Only for them to accommodate one night free and breakfast.

Absolutely stunning resort We went for our 25th wedding anniversary and had an amazing time Would definitely recommend!

This was the most beautiful property I’ve ever stayed at. The villas were beautiful with a private pool, cabanas, & outdoor bath. We loved having our bikes right outside our villa to bike to the beach. The food and service was incredible.

Incredible place. Must go again soon!

The property is an amazing mix of beach and the tropical lagoons. There is a great nature trail the goes around Mayakoba and is excellent for walking and cycling.

excellent, vip

Amazing hotel with excellent customer service. We had a fantastic stay.

Excellent hotel. It is the best resort we have ever visited. The only downside was that the communication between the contact person or concierge and the restaurant was not good enough. We had to confirm 5 times regarding one easy thing, and the restaurant still did not receive what we ordered. However, we would still want to come back soon.

This resort is stunning. Some difficulties with service but overall an amazing trip.

This place used to be absolutely great but is going downhill hot tubs not working, tiles off of pool and hot tub, pool, dirty, not what I expect for 2500 a night

Deferred maintenance. Pool lights wiring very visible in the pool. Villas seemed dated and deferred maintenance. Bike paths were narrow and dangerous to share with speeding golf carts with staff members. And unknown hidden tax per person per room for eco tax.

overall ok experience. not worth the cost at all.

Incredible personalized Service . Great Food. Wines were a little overrated. Espectacular Pool beach. Nice Ocean Front Room. Bottles of water should be change for another cap system. The rest was great

The property was extremely loud. They have the pool equipment right next to your room so you can’t even sleep.

The staff and concierges were super helpful with anything we needed throughout the trip! The resort allowed for a lot of privacy in our villa and allowed us to truly relax. They even spoiled us with an upgrade to help us celebrate our 20th anniversary and baby moon! Only thing I would add is a good coffee shop!

First class service throughout Amazing property to cycle around and experience the different areas. Sands superb. If it had a nice coffee shop it would be another level.

We loved banyan tree! The villas are so nice and private. The staff goes above and beyond! Loved eating at saffron on our last night but all the food was amazing!