Hotel HSM Reina del Mar

Explore Hotel HSM Reina del Mar
7,6
Pleasant
From 200 reviews
Cleanliness

8,2

Room Comfort

7,0

Location

5,6

Service and Facilites

8,2

Traveler Reviews Hotel HSM Reina del Mar

Number of reviews per page
20
40
Top reviews
????????
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was perfect
Rabia
10,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The room was clean and housekeeping came every day, which I appreciated. The location is great—walking distance to the beach, with stores and restaurants nearby. However, parking is very difficult to find. The internet in the room was very poor, which made it hard to stay connected. Also, the man responsible for the kitchen and meal service was quite rude. Breakfast and dinner were included, but dinner service was handled poorly. Although dinner hours were listed as 8–10 PM, at exactly 10 PM, he came over while we were still eating and asked us to leave, even if we hadn’t finished our food. He pointed to the elevator and made us leave the dining area, which felt disrespectful and unprofessional.
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lydia
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff at the hotel was excellent! Have to mention Ana and her team. Ana is such an asset to the hotel.. friendly, professional, supportive etc. She arranged a Seaview room for us and follow up if everything was ok. We saw her everyday, friendly and chatting to us. We will always remember her! We miss her already. Hope to return one day.
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Charles
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

It’s a 3 star hotel so you know what you’re getting. The pool area is very good on an afternoon when the sun is on it. The rooms are ok but the hotel is let down by the poor food. Overall it’s worthy of its 3 stars
Mark
10,0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The hotel food,comfort,pool were all excellent. Unfortunately parking was a problem.
Farhana
icon-Leisure with Children
Leisure with Children
8,0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Room facilities require improvement I.e room fridge,hairdryer,kettle and tea coffee option.
Laura
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Good experience. Close to bus links. Nice pool area. Breakfast and dinner were good, especially for the price we paid. Friendly staff
Pritesh
icon-Leisure with Children
Leisure with Children
10,0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

We stayed for 4 nights lovely hotel and a great location would have been nice if there was a fridge in the room but overall the stay was Pleasant.
Sofia
icon-Leisure
Leisure
10,0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

The aircon in room 401 is not working good.I’ve reported it a few times but not resolved.terrible seat
georgios
icon-Business
Business
6,0
/10
Reviewed 70 week(s) ago

Hotels.com verified review

A more fair average score would be 3.5/5 star. The staff were superb and the dinner buffet (i had booked half-board) was fantastic (great choice of meats, fish, salads, vegetables and potatoes). The room was good size, the breakfast was decent (some items such as cakes not always fresh). But what let the stay down was the level of noise both from within and from the street.
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Emerson Jude Hague
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Such a perfect hotel. Thank you!
Paul
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

The property itself is great, but it's located at the NOISY END OF TOWN. The area is full of young revelers and don't count on getting any sleep from 4.00am as this is the time that the young return to their hotel and noise is their primary objective... I'm not a prude and I also enjoy a good drink but at least consider others when returning to your hotel and leave all the screaming back at your home.... The staff at the hotel were great in assisting to keep these young screamers under control by threatening them that they'll be thrown out....
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Gonca
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

Sergi at the front desk went up & beyond for us during our whole stay- thank you for making it the best!
Jean Mary
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 170 week(s) ago

Expedia Group verified review

Good value, friendly, helpful staff. Close to beach , supermarket and restaurants. Cheap and easy bus ride to Palma
roberto
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 179 week(s) ago

Expedia Group verified review

Excellent place to stay a few days. Access somewhat hard because of a steep upward street. No place to park a car. Food is superb both at breakfast and dinner. Good swimming pool. Very good relationship cost/benefit.
Constantin E
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 183 week(s) ago

Hotels.com verified review

Good experience, close to the beach, very good breakfast and dinner.
James
10,0
/10
Reviewed 318 week(s) ago

Hotels.com verified review

It suited us but may not suit younger people
Paulius
6,0
/10
Reviewed 321 week(s) ago

Hotels.com verified review

Friendly staff. Nice breakfast.clean, but not perfect. Room had some serioues problems with noise isolation. I had to sleap with ear plugs. Dont expect to sleap well.
Leoni
8,0
/10
Reviewed 328 week(s) ago

Hotels.com verified review

Overall I cannot fault the hotel from checking in to checking out, everything was great. There was a big variety of food, lots of fruit and affordable drinks with the meals. Good service too. Pool area very nice. The only negative comments are: the room's floor was not very clean, the daily cleaner did not clean the mirror or glasses; young guests made a terrible racket all hours of the night, but they were dealt with quickly when I reported it to reception (at 4am). It would be nice to have a coffee machine or just hot water in the bar area to have coffee before breakfast or at other times. The reception staff was so helpful and friendly. I would recommend this hotel.
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sibir49
4,0
/10
Reviewed 367 week(s) ago

Expedia Group verified review

Nice staff, but be aware that at the dinner time even at is a half board no drinks ,even water no included in your meal -you have to pay for that and it is quate non reasonable price.. Over all it is just a 3* hotel
Number of reviews per page
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