7,8
Pleasant
From 100 reviews
Cleanliness

8,0

Room Comfort

7,2

Location

9,0

Service and Facilites

8,2

Traveler Reviews Hotel Neptuno

Number of reviews per page
20
40
Top reviews
Philip
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The hotel is perfectly situated, just across the road to the beach and the sea. This is now the third time we have stayed here and always find the staff very friendly and helpful. A room with a balcony and sea view just makes it even better?!
Lisa
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The staff were friendly and helpful and the cleanliness of the hotel was second to none. The breakfast was great a good selection of choice. All rooms face the mar menor which is beautiful. Will definitely be staying again. Hotel definitely recommended.
Danielle
8,0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

The hotel is in such a beautiful location and the hotel itself is beautiful. Rooms are comfortable and the sea view balcony offers amazing views, definitely get the sea view for the extra few pounds it is so worth it! Breakfast is excellent. Staff are amazing apart from one man with grey top knot on reception who was a little rude on a few occasions. Did not spoil it but could do with more customer services training! Rooms are thin and you can hear through the walls easily but it would not stop Me staying again. Would not hesitate. Loved staying here on the whole! Will be back soon 100% you won’t be disapponited .
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Rita
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

You can hear your neighbors TV all night. Our other neighbor was fighting and yelling all night. We couldn’t sleep. The walls are very thin. Parking is a nightmare at this place. They advertise that they have parking but there is not instructions of where to park, we called and they had to check to see if they had room for us to park, and then it is it is a hidden garage underneath their building that they have to buzz you in, which was a nightmare getting our mini SUV into. The streets around this area are very narrow to drive. No screens on the sliding door in your room, every fly and bee has access to your room. Did not like this place.
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Ian
10,0
/10
Reviewed 111 week(s) ago

Hotels.com verified review

Nice little hotel, amazing views.
Ciaran
10,0
/10
Reviewed 112 week(s) ago

Hotels.com verified review

Really enjoyed our stay..great service, helpful staff, excellent cleaning of our rooms, couldnt fault breakfast...only a tiny negative observation was little effort went in for you to enjoy a drink in the evening...had to go to reception to get someone to get a drink..but would stay again..
Chris
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

The hotel is in a great location right opposite the beach. The staff were very helpful whenever we asked for any advice or help with anything.
Kenny
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 172 week(s) ago

Expedia Group verified review

Lovely hotel, walls are a bit thin and you hear people talking and their TV blaring. Apart from that, fantastic
Kevin
10,0
/10
Reviewed 180 week(s) ago

Hotels.com verified review

Basic clean hotel good breakfast friendly staff especially breakfast waitress. Opposite the beach and within walking distance of local bars and Resteraunts .
Henry
6,0
/10
Reviewed 318 week(s) ago

Hotels.com verified review

The location of the hotel was the only redeeming factor of this hotel. We stayed 3 nights including breakfast, but the restaurant was closed as was the bar throughout our stay. The receptionists ( three or four different ones) seemed disinterested with a couldn’t care less attitude. I appreciate there had been problems with flooding prior to our stay some weeks before but the staff should have tried harder because of this. I was told the hotel parking was unavailable and had to park in the street. The main reason for booking this hotel was a secure parking place. The rooms have very thin walls and conversations could be heard from both sides. There was no English speaking programme on the tv. which was a little disappointing. We do like updates on the news in general. Would not recommend this hotel.
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David
6,0
/10
Reviewed 320 week(s) ago

Hotels.com verified review

The location was incredible. We got an ocean-facing room and had a great view. The person at the desk was extremely polite. The bed was comfortable. The bad part was that the air conditioning was basically useless. It was EXTREMELY hot at night, even with the AC on the coldest setting. This made it very difficult to fall asleep. Be careful if you’re staying here during the hotter season like I did.
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Sandra
8,0
/10
Reviewed 321 week(s) ago

Hotels.com verified review

Nice seaside hotel right by the Mar Menor. Plenty of bars and restaurants nearby. Friendly helpful staff. We had a sea view room with balcony which was lovely.
Verified traveler
icon-Leisure
Leisure
8,0
/10
Reviewed 334 week(s) ago

Expedia Group verified review

Location was excellent. Staff polite and helpful. Hotel very clean.
Verified traveler
icon-Business with Friends
Business with Friends
10,0
/10
Reviewed 338 week(s) ago

Expedia Group verified review

Location and staff were excellent , good rooms great views
Verified traveler
8,0
/10
Reviewed 339 week(s) ago

Expedia Group verified review

Very good view of Mar Menor. Service level similar to other properties in the area.
Verified traveler
6,0
/10
Reviewed 344 week(s) ago

Hotels.com verified review

The sea view from the room was amazing. Our only complaint is the noise you can hear from the rooms next doors or above. The walls are very thin. If you are a light sleeper, it may be difficult to get a good night sleep
Robin
8,0
/10
Reviewed 369 week(s) ago

Expedia Group verified review

Very nice friendly staff - no problem us arriving very late from the airport. At this time of year, could park not far from the door. Nice dining room and outside terrace for excellent coffee or extremely generous and well priced buffet breakfast. Bedroom was clean and bed was comfortable, the sea facing rooms have balconies, but early morning noise from dustbin emptying might worry some, room at the back was compact but quiet. Refrigerator but no hospitality tray, this is Spain! There is a lift but it is very small.
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Jon
10,0
/10
Reviewed 373 week(s) ago

Expedia Group verified review

Lovely, helpful staff who all spoke English. The hotel was clean and comfortable. Breakfast was nice and it was worth paying a little bit more to have a balcony overlooking the beach.
norma
8,0
/10
Reviewed 391 week(s) ago

Hotels.com verified review

In an older area, but hotel was clean and view was wonderful. It was a much more authentic experience than being in a commericalized area.
Stephen
8,0
/10
Reviewed 391 week(s) ago

Hotels.com verified review

We were given a free upgrade to a sea view which was very nice. We did not find any problems apart from a big gap in between the bottom of shower screen and top of bath. Therefore bathroom was wet and slippy. Air con was ineffectual.
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