Stopped here for work Will stop here again

Excellent stay with the swan hotel again nice clean room and friendly staff

Couple of nights away with work. Everything I needed and great food and drink. A+++

Perfect location with free car pack. Easy for the Watercress Line

Love this pub and the rooms are great but Hotels.com did not advise us they the pub was being renovated and both the restaurant and the bar would be unavailable for our entire stay. They were having new carpets laid and even getting to our room was awkward with workmen everywhere and having to ask them to stop because we needed to get through. It was totally inconvenient and as there are other places we could have stayed if I’d know, we wouldn’t have stayed here.

The hotel was comfortable and clean a few tweaks would help like no toilet brush in the bathroom and there was only one hand towel. The hotel looked a bit tired in place but in all fairness it was having a refurbishment. All in all our stay was very comfortable although i think the rooms would benefit from air con in these increasingly hot conditions. The location was good in the centre of the high st.

Comfortable room, plenty of space, nice shower, lovely restutant

Sweet hotel with pub in the middle of Alton. Very convenient location and very cozy, comfortable room. Staff was great. We had dinner and food was top notch. We were there during the intense heat wave and there was no air conditioning, but I don’t think there is any in the village. Staff was accommodating with fans.

Lovely place to stay. Staff friendly. Clean spacious room.

Our double room was a bit small. Okay for a couple of nights, not so good if we’d wanted to stay longer. Also, like a lot of budget hotels, the windows on the ground floor were locked shut. Not great during the heatwave.

We chose this hotel based on its proximity to the wedding venue at Froyle Park. We were pleasantly welcomed by Elisha on front desk and gave us all the information we needed for our first nights stay. There were some steps to our room but we were already made aware with excellent communication from the team at the time of booking. Our room was spacious for a family with a double bed and a pull out double sofa bed. Bathroom looked very nice and modern with new tiles and a great power shower. Above all, the friendly and helpful nature of every single member of staff we came into contact with made a stay the most pleasant and enjoyable one - it was genuine, you could feel it. The hotel manager who is gifted in speaking multiple languages was so helpful in telling us what was local to us and how to get to places. I struggled getting my young toddlers out by check out time and started panicking, however we were helped by the wonderful housekeeper (I wrote everyone’s names down and now can’t find it) from the Philippines, who helped carry one of my babies down to reception and told me not to worry. Staying away from home with a young family can be stressful and wherever you end up staying can either reduce that stress or make it go through the roof. If I’m ever in Alton again, I will not hesitate to rebook my stay here. Thank you so much!

Well cleaned and maintained hotel, lovely staff. Lovely bathroom and bedroom was stocked with amenities like hairdryer, iron. But no mini fridge?! Unusual. Also, no AC in the rooms made sleeping at night impossible in this heatwave, it was a sauna in there. A fan was provided but didnt make much difference. At least provide portable AC/ powerful fans.

The staff at the hotel were excellent and went out of their way to assist us in allowing both an early check in and a late check out as we had an early arrival flight and a late departure flight. The room was quite spacious for a single room, the only downside was that the rooms were very warm. The hotel is perfectly located in the centre of town.

Despite some minor issues with our room(Room 20), i.e. missing drawer knob, TV monitor tilting precariously on the bedroom wall, no additional blankets, I truly cannot praise. EVERY STAFF MEMBER, especially Ruth and Caroline who were top notch with their genuine smile and hospitality THROUGHOUT. Of course, if you guys offer a complimentary car wash in the price...you'd surpass the Waldorf Astoria for an incredible visiting experience.....!

Lovely hotel/ room and staff. Food tasted amazing but breakfast seemed a bit disorganised. Having to squeeze past tables to get milk for my coffee which could have just been left on the table prior and then no butter for toast and I didn’t want to ask by this point. Thought maybe these things should of been pointed out

My second visit in 2 months based on my first, very positive experience. Again I booked the dinner, bed and breakfast package for a similar value to a bed and breakfast stay elsewhere. I was given a room on the ground floor close to the dining area and rear entrance which suited me fine. Parking was easy and dinner was tremendous. I went for the same walk to Chawton. A great night's sleep was followed by a great breakfast and I left again very fulfilled with my accommodation experience.

Do not book this hotel if you have heavy luggage as many flights of stairs are involved in getting to your room. Corridors and doors need a paint job as many are scratched and dented. Carpets are worn and soiled. In our room, the heated towel rail would not switch on and the back of the door handle was missing. We walked in one day and a guest was trying to check out but couldn’t find anyone to help her. The dining room chairs look as if they came out of a thrift store. Mine was heavily stained. The building is listed but that in no excuse to let it run down.

Very clean and comfortable room, free parking right outside, great location. Wouldn’t recommend the breakfast - plenty of better options a short walk away on the high street.

We had a fantasic stay in the Swan. All of the staff were great. The accommodation was first rate. The bed was really comfortable. We had two meals and a breakfast there, they were really nice. It is ideally situated for the village and surrounding countryside. We will be using it again. Thank you for making our visit special.

The hotel ticked all the boxes and was just the job. The decor in the room needed a bit of TLC and the windows needed repair or replacement. The staff however were great, really helpful, attentive and considerate.