The location in old town Quebec was great. We had issues with lack of front desk availability including from our initial check in when we arrived to find the front door locked requiring a code that had not been provided to us. Room itself was small but comfortable and clean.

Excellent location and staff

Great price. Great location

Clean room, great location. Would stay again

Very worn down place in need of very much TLC. But was clean enough and very good location. Bare minimum provided in terms of room and bath amenities. No elevator in this old building so be aware. No staff other than cleaning folks were on site. All communications were done through email. If you don’t mind staying in a “run down” kind of place for the low cost, it is located in a great location right next to the 5-star Fairmount hotel. :)

We liked the location and history. The staff was helpful at check in. The room could have used another towel bar. The shower is very small. Coffee maker was broken so we could not make Coffee. We were there 3 nights, so it should have been replaced.

Staying at this hotel was frustrating. First of all difficult to get hold of manager. Limited personnel to answer phone. Responds in French. No elevator. I had 50lbs luggage to carry up 5 flights of stairs. This was not mentioned in the ad. The room was small and very old. No closet. While taking shower ran out of hot water. Soap dispenser in the shower is not working. Texted the hotel about my late check in and I did not get the code so I can enter the hotel except for a couple of ladies who happen to be going out so they let us in. I will not recommend this place.

Nice location and good price. My washroom was a bit smelly and the toilet broke due to the chain in the back rusting and snapping so maintenance perhaps could be improved.

Central to all attractions

This properties location is wonderful. Bed was comfortable, Clean sheets. Outward appearance was good. They haven’t moved furniture was a while to clean. Friendly and helpful front desk, when they were there. Property needs upgrading, peeling flooring. No elevator and they have 4 floors - travel light!

The information says the reception is manned until 7.00pm. However, we arrived before that and no one was there. It was difficult to get in and then the keys were just left on the reception desk. The flooring in the bedroom was damaged and in need of repair. The fan in the bathroom sounds like a helicopter is coming into land. Reception did let us borrow a kettle, thank you. The best thing about the hotel is the location.

A quaint, clean older building. Great location. A couple of minute walk to the Promanade. In a quiet location but still very close to everything. The hotel is right beside the back of the Chateau Frontenac. If you have mobility issues, request a ground floor room. No elevator, all stairs. There was no one looking after the desk on a regular basis. However a number is given to call. As well as a security code for the door. Rates are fair. Rooms are spacious and people are very friendly and accomodating. I would stay there again .

The property is old and tired. Although coffee makers were provided in the rooms, the coffee and espresso maker in the lobby did not work. The toilet I my bathroom needed to be repaired. There is no closet, only drawers. Location was excellent.

Great location. Bed and bathroom were clean and comfortable. No one at the check in desk most of the time. Had trouble getting into the property early to leave our bags for the day. The property could benefit from a new coat of paint and general spruce-up renovation as very dark paint and looks a little neglected.

Location was perfect. Right beside the Chateau Frontenac. Very quaint room with exposed brick. Very comfortable beds. No elevator was the only draw back. Staff were friendly and very helpful. I would love to go back again.

If you are looking for the location, c

Location is excellent. Building is definitely showing its age. Needs renovating. Minimal staff at desk. None after 5 pm and weekends are minimal too. Difficult to park if you have a car.

There were blood spot stains on the pillows which made me very concerned there were bed bugs. Stains from not cleaning under the coffee pot etc in the room. But the worst was the alarm that went off twice during the 3 night stay. Once at 2 am and once at 4 am. This went on until mid morning. Beeping all night long and no staff to turn it off. The reception staff only seemed present for 2 hours a day. I kept messaging management to fix the alarm .. and the only response I got was automated. Two nights with no sleep and this constant beeping alarm. Forget this place.

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No staff at desk so couldn’t easily get this fixed - Water noise in night gurgling in sink all night Air conditioner won’t work No security for window so don’t feel comfortable opening it Tv set in zoom - wrong format 16:9? Dirt and garbage under bed Electrical hanging under desk - not safe or secure Bed comfortable. Good location